Business ProfileforGRN Pool & Landscape Ltd.

April 7, 2021 Proposal for 20X40 Concrete Pool with Built in 8X7 Spa Spill over with 8 Jets $178,422.92 included supplies and install of pool including stone coping and Automatic Pool Cover. November 17, 2021 - Payment of $35000 deposit. GRN committed to provide a completed pool by summer or early fall of 2022. The project started April 2023. The permit was approved and paid in full December 30, 2021. Topographical Engineering Survey and Permit approved and paid for March 23, 2022 Delay of project was blamed on the following: staffing turnover, concrete shortages, delay and ineffective response in communication with GRN with several excuses which include they did not have our cell number, change in their company phone system, and project manager. We terminated further service on May 29, 2024 due to the following reasons:-Failure to complete the project by 2022 with grace ****** into 2023.-Failure to communicate in a timely and effective manner. -Excessive add-ons billing for backfill. Miscellaneous add-ons without consultation and ad-ons that should have been part of the original quote to build a pool (i.e. charge for backfill).-Failure to communicate effectively with subcontracted trades, such as the plumbers, resulting in parts delay and plumber unaware of the pool requirements such as the plumbing for 4 spray jets along pool edge. -Inaccuracy of invoicing and additional costs added after the project had commenced. We were invoice for item that was billed directly to us by Engineer and billed twice for a job paid. At one point the invoice showed that we were owing $400,000.00 after we reviewed it and brought this matter to their attention, it took a number of weeks to receive an accurate spreadsheet of the accounting.-Poor concrete workmanship resulting in ground water infiltration entering into the pool and misaligned forms causing pool wall to be uneven.