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Business Profile

Auto Repairs

Midas Winnipeg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Midas Winnipeg's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Winnipeg has 11 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I have been loyal customers of Midas *** ****** for 15 years, but since the recent management change, the service has declined significantly. In February, I took my vehicle in due to squeaking rear brakes. Midas recommended a full rear pad and rotor replacement, plus a seized caliper replacement. I agreed and was charged $***. The next day, my brakes momentarily failed in traffic, forcing me to slam them repeatedly to avoid a collision. The squeaking returned, so I scheduled a follow-up. The next day, a coworker noticed my rear brakes had no pads. Alarmed, I went to Midas, where they admitted the mechanic likely installed them incorrectly and promised to fix it. As they worked, they claimed the caliper had seized again, meaning I wouldn’t get my vehicle back that day. I was left stranded with no way home or to work. I called General Area Manager James ******** who initially acknowledged the issue, promised to investigate, and asked for patience. A month passed with no follow-up. When I called him, he dismissively said, “There’s nothing I can do. We fixed our mistake, and if you think you’re getting your money back, there’s no chance.” I was shocked—not only because of his attitude but because I never asked for a refund. I simply wanted reassurance this wouldn’t happen again. After 15 years of loyalty, I am incredibly disappointed. The lack of accountability and professionalism is unacceptable. ** ****** **** *** **** ****** **** ** ******** *** **** *** ****** ** **** ******* * ******** **** ** ** *******

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Midas regarding multiple misdiagnoses and unnecessary repairs performed on my vehicles. I brought my 2014 Chevrolet Cruze in to repair a coolant leak. Midas misdiagnosed the problem and performed a series of unnecessary repairs, including replacing a hose, thermostat sensor, and radiator. During this process, they caused the cooling fan to malfunction and the coolant to continue leaking. After two months of failed repairs, they informed me the head gasket is blown, requiring extensive engine repairs costing approximately $****. Midas acknowledged misdiagnosing the problem and causing damage to my car. Despite this, they refused to repair the vehicle *** ***** ***************** ***** ******** ******* *** ************* They offered a partial refund of $**** for the previous repairs, which in no way covers the damage they've caused. I want my car to get fixed. Additionally, I entrusted Midas to address a service stabilitrak issue on my 2015 Chevrolet Camaro. They replaced the throttle body but the problem returned within 10 minutes. Midas then replaced the accelerator pedal to no avail. I had to tow the vehicle back again, and they attributed the issue to a loose throttle body, which they tightened. This introduced abnormal vibrations in the car. I pointed out their misdiagnosis and the concerning vibrations. They then admitted neglecting to program the throttle body with the car's ECU. *** ******** **** ************ **** ****** **** **** ******* ** ***** ******* ** ** *********** ******** ****. After multiple visits, tows, and discussions with a rude *** ******** ****** manager, the issue remains unresolved. They replaced the throttle body a second time with a non-ideal part. The car still vibrates abnormally. These repeated misdiagnoses and unnecessary repairs on both my vehicles *********** * ********** ******** ****** ******* have cost me money, time, and have potentially caused further damage to my vehicles. I demand they take full responsibility, repair the head gasket damage on my Cruze at no cost, correctly address the vibration and rpm issue (which was not thier in the first place) in my Camaro by propelry fixing the issue.

    • Initial Complaint

      Date:26/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 23,2024, I called to ask how much changing the front brake line would cost. I was given a rough estimate of ***+ dollas. I asked if it would be done the same day. As it is a minor repair replacing the front brake line. He said probably. It was delayed until the next day (no issue) and when i went to pick it up, the mechanic mentioned they couldnt bleed the last rear brake.since I had only asked for the front line to be replaced, and it was drivable when I brought it in- I knew it wouldnt have needed to have the entire sysyem bled. But I didnt know they had done an entire brake line flush-WITHOUT MY AUTHORIZATION, which now required my entire system to be bled. Getting my bill, it says "not safe to drive" without replacing the entire rear drum brake. Since the extra work was done without my notification or authorization, I think they are responsible for the expense of the now required work. Whether to replave the rear drim brake, or bleed the rear line properly.

      Business Response

      Date: 27/03/2024

      Good morning

      Please note the response from our store manager at the St Mary’s Rd location.

      The customer’s concerns have been addressed and we believe the situation is resolved.

      If you require further information or clarification please contact me by email and I will respond.

      Regards,

      Randy ********

    • Initial Complaint

      Date:03/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Midas in December 2022 for brand new tires and installation. I went on a road trip with my family (including my toddler), and I had to get my vehicle checked due to noises coming from the wheels. The mechanic diagnosed my vehicle and said that if I didn’t stop, my wheels could have fallen off and we would have rolled over. The mechanic said that my wheels were not properly tightened or installed right, it caused significant damage to my rim, two rotors, my hub assembly, and I needed my brake pads done as well, however I am asking for reimbursement for everything except for what can be normal wear and tear. The business has yet to get back to me and I cannot wait as I needed to take out a high interest loan to cover the $**** it cost to fix the issue.

    • Initial Complaint

      Date:23/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the Transaction: Saturday 19-Nov-2022 Invoice no. ******** Amount Paid: CAD ****** Sales person name: Rodney ***** Tech person name: Derek *******. I purchased winter tires from Midas Auto Service **** *** ******* ****** I was charged for "Good Year Ultra Grip Winter Tires", Part No. ********** but they installed "Good Year Winter Command Tires" which is not what I paid for. I called on Monday 21-Nov-2022 and he said to come on Tuesday 22-Noc-2022 for exchange/replacement, then I went in person for resolution and asked them to provide me what they invoiced me for but they denied the claim, and pushed me out the shop.

    • Initial Complaint

      Date:01/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* * ***** ****** **** ***** ********* Over the summer, my dad took his car to the Midas Henderson location to get some work done. Soon after this, he was driving about 30km/h through a construction zone when one of the tires on his car CAME OFF. A third party mechanic with no association to Midas as well as Midas themselves examined the damage and both came to the conclusion/admitted that the Midas mechanic DID NOT TIGHTEN THE TIRES PROPERLY. Luckily this happened while he was driving so slowly ******* ** **** **** ***** *** ****** ** ******** ***** Midas was supposed to offer my dad a settlement, and since this happened months ago they’ve repeatedly given him the runaround, cancelled meetings he was supposed to have regarding a settlement, and ignored him thinking that he’ll just let it go. They also tried to claim that they were “not responsible” for this incident, when someone who was employed by them and the work they did is the reason why this happened, which is *quite literally* the definition of being responsible for what happened. **** **** ** ***** as I mentioned above Midas employees at the Henderson location have already admitted this was THEIR mechanic’s fault, **** ** **** **** *** ** ***** ********* ** ***** ******** **** * *** ******* **** ** ******* **** ** **** **** * **** **** ****** ** ******* **** *** **** ****** *** ****** ** ********** ** ** ****** ** * ****** *** ****** ***** ** * ***** **** **** ** ***** ** ** we ******* called them numerous times over the last few MONTHS since this has happened. No settlement has ever been reached as of this posting and no attempt has been made to contact my dad either. Terrible business, s*** **** ** *** ******** **** **** *** ** ** ******** ** ******* *** ***** ** ***** **** ******* ******

      Business Response

      Date: 21/11/2022

      Please provide the customer name or invoice number so we can look into this further. 

      Customer Answer

      Date: 04/12/2022

       
      Complaint: ********

      The invoice is attached.

      Sincerely,

      Caitlin ********

    • Initial Complaint

      Date:27/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When to Midas auto service on May 22/2022, to get my spark plug replace because one the cylinders was misfiring. So they said they have to do a diagnostic test. They later told me one of the engines code cylinder 3 was having a problem. So I said go ahead and replace it but, also wanted him to provide me written quote on the cost but he did not provide. They did some repair without my Authorization and charge me for it. They also Damage the ignition coil plug and will not take full responsibility for the damage and they wanted me to pay for the damage they did. Over charges me total bill 1245.80 just for 6 spark plug and one ignition coil stating took 3 hrs. Later found out they replaced the new Ignition coil in the wrong cylinder and was told it better for the engine but in my case I think they trying to******** charge me for the high labour's cost and for two Diagnostic test that clarify wasn't need. Talk to the manager on the phone and told him the problem and he hung up on me.

      Business Response

      Date: 04/07/2022

      Business Response /* (1000, 10, 2022/06/20) */ This is being looked into further for an appropriate resolution.

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