ComplaintsforSkipTheDishes Restaurant Services Inc.

• Initial Complaint

  16/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Sept. 13 placed order from Skip the dishes and didn't receive my full order. Called the restaurant and the told me I had to contact skip. Called skip the dishes and they won't issue a refund for missing item. It is not ok to take money when item is not received.

  Business response

  16/09/2024

  Hello.

  We will be glad to look into this. Please contact our support team at ************************* We will be able to look into your concern. 

  Business response

  18/09/2024

  Hello. We will be glad to look into this, as previously mentioned. Please contact our support team at ************************ so we can assist you. We will be able to look into your concern. 

  Customer response

  18/09/2024

   
  Complaint: ********
  
  I am rejecting this response because: They have already provided a response. They are not willing to refund when they make the mistake.
  
  Sincerely,
  
  Sherry *******

• Initial Complaint

  09/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was charged $** for an order I NEVER received!!! They told me they won’t refund me *** **** ******* ** ********** ******** **** **** ******** ******** ******* *** ***** ******* ***** ** ** **** ***** I want a refund, **** ***** **** ** *** I never received the food I purchased. They owe me a full refund and they refuse to answer calls and ignore chats and emails *** *** ***** ** ***** ***** ****** **** *** **** ******* *** ********** ***** ******* **** **** **** **** *** ***** ********* *** ***** ****** **** ******** * **** *** ******** ** **** **** **** *** ** **** ********** ***** ******* **** *** ** *** ******** ** **** ** ****** **** *** ****** ** *** ***** ******* * **** **** ***** **** *** **** *** ********* *** **** ******* *************** *** ***** ******* ** *** * ******** ******** *** **** ******* **** ******* ** * ******** **** *** *** ** ****** *** ***** **** ******** ****** *** **** * **** *** *** **** **** **** **** *** **** * *********. I will never use skip the dishes again and I want my $** back on my card!

  Business response

  09/09/2024

  Hello, 

  Thanks for reaching out to us! We're disappointed to hear about your experience and we would like to take the necessary steps to resolve your concern.
  

  Please send us an email about your concern ************************* so we can further look into it and assist you accordingly. 

  Best Regards, 

  SkipTheDishes Team.

  Customer response

  10/09/2024

  I have sent them numerous emails, this is an automated message that they send and then they do not respond 

• Initial Complaint

  09/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order 4 subs - skip driver delivered 2 subs and they were steak and chicken. We ordered 3 Canadian clubs and 1 carnivore. When we asked for a refund they said “we’re not able to meet your expectations. Due to the number of refunds on your account we are not able to issue a refund going forward. This is a final decision and no exceptions will be made.” I tried messaging multiple chat bots and had zero help. I just spent $** on an order I didn’t receive. Plus I have allergies and couldn’t eat the items that were delivered.

  Business response

  09/09/2024

  Hello, 

  Thank you for reaching out to us! 

  Please email us at ************************ so we can further look into it and assist you accordingly.

  Best Regards, 

  SkipTheDishes Team 

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Allysa ****

• Initial Complaint

  09/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  September 9, 2024 - I made an order from ********** using Skip the Dishes. The driver delivered my order to the wrong address. When I contacted their customer service, they showed me a photo the driver took but it was the wrong residence. I sent them a photo of the residence it was supposed to be delivered to and despite this evidence, Skip refused to refund me and only offered 50% in Skip credits, which is not acceptable when they did not deliver the order. Despite evidence showing the driver delivered to the wrong place, they did not even offer sending a new order or refund and promptly ended the chat claiming they cannot do anything. I contacted them again and their customer service did nothing to resolve this issue, putting the blame on me when I showed them evidence their driver made an error. This is unacceptable and the worst customer service I have experienced.

  Business response

  09/09/2024

  Hello, 

  Thank you for reaching out to us! 

  Please send us an email at ************************ so we can further look into it and assist you accordingly.

  Best Regards, 

  SkipTheDishes Team
  

  Customer response

  10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Monica ****

• Initial Complaint

  05/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been placing orders using skip the dishes for a long time. When something is wrong with my orders I am denied a refund every single time as if it’s automatically in the app that I cannot be refunded for problems. On 04-09-24 (TODAY) i placed a order and waited over 45 minutes for my order. When I got the food it was stale and there was a disgusting taste. I tossed the food entirely and ordered something else to replace what I originally ordered. I am wanting my FULL REFUND of **$ Please assist me as this is unfair to use a service and not be able to speak my mind when something is wrong with my order #*********. 2024-09-04

  Business response

  20/09/2024

  Hello, 

  Thank you for reaching out to us. We are disappointed to hear about your experience. 

  Please email us at ************************ and we will be happy to assist you with your concern. 

  Best Regards, 

  SkipTheDishes Team. 

• Initial Complaint

  04/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a gift card from a friend ** **** **** * **** ** * **** ******** *** * **** **** I had tried to use it multiple times in the first few weeks of receiving it. The amount was for $**, and I was paying the difference with my credit card. I kept getting an error that said “payment error, please try again”. I tried both of my credit cards, as well as my husbands, and I kept getting the same error. I reached out to the customer service team on the chat feature each time, and they kept telling me they will send a request away to review my account, and if I am still not able to put the order through after 48 hours, to come back on the chat and let someone know. I did that FIVE times over the span of 4 weeks, and they kept telling me the exact same thing. Eventually, telling me it was a problem with my credit card, and then on the 5th time, told me the gift card was fraudulent and they couldn’t redeem it. As mentioned, I ** * ***** *** **** *** spent HOURS trying to get this fixed. * **** **** ** *** ******** ******* ***** ** ***** ******* ***** *** **** ** ***** *this has been extremely frustrating and time consuming for something that should make things easier. I ended up reaching out on Instagram, and was finally able to use it after that. But was not offered any credit or apology for how this process was handled. It should not take having to reach out on a social media platform to get this rectified!

  Business response

  05/09/2024

  Hello Lauren,

  Thank you for reaching out to Skip!

  We appreciate you sharing this with us and we're very sorry for the frustrating experience. We're glad to hear that you were able to utilize the gift card after speaking with our social media customer service team. We would like to sincerely apologize that we did not resolve this sooner, and we will look into your previous contacts to find out exactly where we went wrong and follow up so it doesn't happen again.

  We appreciate you taking the time to let us know about your experience. If you have any further concerns, please feel free to reach back out!

  Best regards,
  The Skip Team.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was given a Skipthedish gift card of $******* I scratched the area on the card where the card number is under the scratched area, I mistakenly scratched the area to much and destroyed the card number below the area to scratch. So I emailed Skipthedish support team and asked if I could get some help in finding out what that destroyed scratch area numbers was. Skipthedish support team emailed me back and said that I would get Skip Credits and that I could go ahead and make my order. So I made a meal order that came out to $****** and I looked all over in my Skipthedish account for Skip Credits of $****** and it was no where to be found and to this date September 3 2024 is still not in my Skipthedish account. I have emailed them a number of times sense asking what is happening and they haven’t responded. I made the order with my credit card at the time and I want Skipthedish to credit me for the $*****0 order.

  Business response

  04/09/2024

  Hello, 

  
  Thanks for reaching out. 

  
  Please forward your concern to ************************ and we will love to assist you further there. 

  
  Best regards, 

  Customer response

  06/09/2024

   
  Complaint: ********
  
  I am rejecting this response because: 

  Hi there I contacted the email I was left with here in there message **********************  and I received a notice on there changes going forward. I am not interested in there changes I am only interested in my money back. 

   

  Lyle ****** 

  
  
  ********** **** ******

• Initial Complaint

  03/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Skip the dishes was advertising a coupon for $** off ***** *** with using the code ****. It didn't say limited number of uses. I tried to redeem the coupon in the checkout and it said the voucher ran out of uses. So I messaged their support. They then told me that instead of honoring their advertisement they would simply be removing the message and not let me redeem the discount. The advertisement is also still up.

  Business response

  18/09/2024

  Hello. Please reach out to us at ************************. So we can look into your concern. Thanks. 

• Initial Complaint

  27/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 18 we placed an order from *** **** ***** *** * *** ** ********* ***** *** **** ** ***** ******** *** * *** ** ****** ****** ****** ** **** ** ***** ******** *** * ***** ** ******* Shortly after we were notified that the second item was not available, and they issued a $*****. Interesting that they didn't care to refund the tax applicable on this amount. ****** *** *** ******* ********. When the driver arrived, he attempted to deliver an eight-can variety pack. We told him that that's not what we ordered, and he said not to worry, call customer services and they'd issue a refund. We told that we didn't need the variety pack, but he left it here anyway (******* ** **** ** ******** ** **** ********). We immediately contacted customer support (*** *********** ********* *** **** *** *** ****** ** *****). The representatives were extremely unprofessional, we didn't feel for a second that they even considered the option of us telling the truth. After talking to management, they offered to pick up the "wrong item," and issue a full refund upon that. However, regardless of several follow ups, they never picked up the wrong item and never issued a refund. **** ** ******* ***** *** ******** **** **** *********. Needless to say that Skip lost a long-time-loyal customer, who ordered almost every day for years. We demand a full refund, *** ** *** ******** ************ ***** ** ****** ***** *** ** *** ************ ** ** ********* ****** *******, ** ***** ** * ******* ***** **** ***** ************ ******** **** ********* ** **** ** * ******* ***** ** *********** ********* ***** ***** ** **** ***** ****** ********* ******** *********** *** ****** ******* **** ***** ********** **** **** 

  Business response

  27/08/2024

  Hello,

  Thank you for reaching out to Skip!

  We’re very disappointed to hear about your recent experience. We are always striving to provide the best service possible for our customers and would love the opportunity to make this situation right for you.
  
  We appreciate your feedback and we'll work to ensure this doesn't happen again. 
  

  The full refund has now been issued to your account in Skip Credits which are immediately available for your next order. If you would prefer, we can issue the refund to your original method of payment, though just a heads up, it may take 5 - 10 business days depending on your bank.
  

  If you’d like the refund method adjusted or if there’s anything else we can help with, please let us know by emailing *************************

  
  Best regards,
  

  
  

• Initial Complaint

  27/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I attempted to cancel an order for food, but the agent I spoke with repeatedly delayed my request until the order was accepted. I was initially informed that the order could be canceled, but later told that it could not. I have a transcript of the chat conversation, *** * ******* **** *********** ********* ******** **********

  Business response

  27/08/2024

  Hello,

  Thanks for reaching out. 

  We are disappointed to hear about your order experience, please forward your concern to ************************ and we will love to assist you further there. 

  Best regards, 
  SkipTheDishes Team
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩