Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes transaction were never posted in online casino account bank. Statements were thrown in Garbage. They take the money **** **** *** **** ******. It happened in May June July Aug. Sept Nov. They said they cancelled email transfer ***** **** *** * ****** **** ****** ****

  Business Response

  Date: 20/11/2024

  We have reviewed your correspondence with our customer service team and can see that you were advised that the funds in question were successfully applied to transactions you had initiated  with your online merchant, ****** ******. If the funds are not reflected in your account with the merchant, you must speak directly to Luxury Casino. If necessary, you may wish to have them escalate to their payments team who must contact us if there are any discrepancies on their side.
  Please note that Gigadat acts and exists solely as a 3rd Party Payment Processor that provides services to many different Merchants/Websites/etc., but we do not have any control over, nor do we administrate or dictate the Merchant's policies or affect individual customer accounts.
  Our company is exclusively a payment facilitator. What this means is that we cannot return funds for successful transactions because once we apply funds to a transaction, they are no longer in our hands, and we have no authority to act on them. 

  Customer Answer

  Date: 21/11/2024

  ********* ***,when you make a payment online they have two hours windows to post payment on merchant website . When you contact casino they advised if you didn't add special message before transfer the payment processor should refund payments with in 3 business day. I ask for history of deposits they refuse to provide. Secondly if they were delayed in processing payment at their end why should I be held responsible for their mistake. I will happily take my money back they were late. *** ***** *** ****** **** ** ** ********** ** **** * ********** ** ****** ***** * ***** **** ** ***** **** ****

  Business Response

  Date: 21/11/2024

  Please note that you do not have any account (or balance) with Gigadat, and we are separate from any Casino (or Merchant) you made an account with. You've been told on numerous occasions that you need to contact your merchant, ****** ******* for further assistance. 
  
  
  Please note that Gigadat is exclusively a payment facilitator. What this means is that we cannot return funds for successful transactions because once we apply funds to a transaction, they are no longer in Gigadat' s hands and we do not have any authority to act on them. We require the merchant to contact us to help directly with these disputes, since we cannot act without their direct and explicit request.
  
   We do not have any control over, nor do we administrate or dictate the Merchant's policies or affect individual customer accounts.
  
  Our environment is regulated by Canadian authorities such as ******* ********** ************ and ******* ******** ****** ** ******) and is fully compliant to AML (Anti-Money Laundering) rules. Any e-Merchants who offer the Gigadat payment solutions must comply with the Canadian Code of Practice for Consumer Protection in Electronic Commerce.
  
  
  We are unable to assist any further unless there is proof of correspondence with the casino with the following information;
  1.    The transaction information provided from our previous email
  2.    Requesting for the transaction to be escalated specifically that they involve their Back Office/Payments Team to investigate this transaction if there is any discrepancy
  
  
  Please note that all funds processed by Gigadat via Interac e-Transfer and Interac Request for Money are based on transactions initiated by an End User on one of our associated Merchants' sites, then authorized DIRECTLY through sending or confirming payment via Online Banking Login.
  
  We do not, and cannot, directly "bill"/"charge" any amount not authorized directly from the bank account in question, or otherwise have any access to your bank account to do so.

  Customer Answer

  Date: 21/11/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  I DISAGREE WITH THEM I NEED MY MONEY RETURN TO ME  .GIGADAT TRIED 3 ATTEMPTS ON TAKING MONEY ONE DECLINE ONE PENDIG ONE DEPOSITED WHY ? CUSTOMER MAKE ONE PAYMENT I DIDNT ALLOW THEM TO DO 3 PAYMENTS **** ** *** ******** ** ** ** **** ********** **** *** **** .IF CASINO DIDNT ACCEPT MONEY THAN RETURN MONEY. ***** *** ******** **** ******** ** ****** ** *********** ** ****** **** **** ** ***** ** ** *********** ** **** ***** **** ** ** *** **** ** *** ******** ** *********** ********* ****** **** **** ******** **** **** ****** ** ***** *** **** ***** ******** ** ****** ** ***** ** ****** ** * **** 
  
  Sincerely,
  
  Syed ***** *****

  Business Response

  Date: 21/11/2024

  Our customer support team reviewed all your attached proof of deposits, and confirmed that they were all successfully applied to your initiated transactions with ****** ******. If the funds were not reflected in your account with ****** ****** you must speak with them directly. We cannot return funds for successful transactions because once we apply funds to a transaction, they are no longer in our hands, and we have no authority to act on them. If you have funds that were sent and not applied you have not yet provided the Interac reference number for us to locate the funds in question. The Interac Reference Number is a CASE sensitive alphanumeric reference assigned by Interac to every E-transfer through their services and is the only secure reference information shared between both the sending and receiving bank. As a payment facilitator for Interac services, we must, and are set up to use, these references to verify information on deposits. Interac does assign a reference of this type to every transfer through their services, regardless of whether it is a personal transfer or a business transfer.
  
  

  Customer Answer

  Date: 23/11/2024

  Gigadat inc says payment were rejected bank says payment process .* ******** ***** **** **** ******* *** ******** ****** bank confirmed payment sent but they send payment was rejected . plus when you provide them the reference number from bank completed transaction they refused to acknowledge *** ** *** **** *** ****** ** ******** * ** ******* ** *** **** **** ***** *********** *** **** ***** *** ** ****** *** ***** *** **** **** ***** *** ****** ******* ******* ***** **** **** ******* *********** ** **** ****** ** ****** ******* *** ***** **** **** ** ***** ****** ******* ******* *

  Customer Answer

  Date: 25/11/2024

  I have called my bank ****** and ********* both are saying the ref # is transaction number for the 5 th time.  I am mentioning **ID isn't available on bank data both bank says transaction completed but Gigadat email said transfer cancelled .I called even interac didn't have data * **** ****** ******* ***** *** ******** .1 email from bank deposited 2 email from Gigadat didn't go through 3 email pending transfer over 50 emails you receive from them 

  Business Response

  Date: 26/11/2024

  As per our email from our customer support team, your deposit with the tracking ID ********** was successfully applied to the inited transaction you had with ****** ******. If the funds are not reflected in your account with ****** ****** you need to contact them directly. The other screenshot you included does not provide the tracking ID or the Interac reference number we require in order to locate your deposit.

• Initial Complaint

  Date:21/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported this fraud to Gigadat (after first reporting it to my bank) ** **** ********* **** *** *********** ** *** *********** **** *** ****** **** ** *** ***** ******** *** **** ******* ** **** ** ** ******* ** **** *** ************ ** ***** ** *** ******** ********* **** ***** *** ******* ********* ***** ******* *** I would like my money in the amount of $****** returned to my account. **** * ***** **** ****** **** ** **** *** ********* ******* ** ***** *** ****** *** ***** ** **** ******** *********** ********* ****** ************ *****************

  Business Response

  Date: 21/10/2024

  We have reviewed the corresponacen with our customer support team, and as we have advised, if deposits have been made without your consent or knowledge, please contact your bank's fraud department immediately. Once you have informed your bank that a charge has been fraudulently made, they will need to investigate on your behalf. We are not authorized to disclose any information in the meantime.
  In the case of fraud, Gigadat is NOT permitted to release any information without proper authorization, which your bank will be able to access through the proper investigation channels. Once you have informed your bank that a charge has been fraudulently made, they will need to investigate on your behalf, and should not be requesting that you follow up independently. Your bank's fraud department must be the one to investigate this on your behalf.
  Additionally, if you believe that accounts may have been compromised, I would advise that you confirm and update security measures on the account(s) in question, such as the password or other authentication information.
  We are not authorized to disclose any information until such time as the investigation has been concluded.

  Business Response

  Date: 22/10/2024

  When a bank reaches out to us and advised us funds were sent fraudulently, we take the proper steps to notify the online merchant that the funds were sent to. If you believe you have been the victim of a scam or fraud, please be sure to report this to the relevant authorities so the matter can be investigated further. 
  

• Initial Complaint

  Date:17/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized deposit was made into my account with a **** check the e-transfered instantly after to Gigadat. I have tried to contact Gigadat to figure this out and they are not willing to help me. I asked for the vender in which the money was sent to so I can talk to them as well but the won't tell me who took my money. I asked to talk to a supervisor they said they are lead team leader and would not allow me to talk to there supervisor. I asked to talk via phone and got denied. **** **** ***** ** ***** *** *** *** ***** ***** * ****** **** **** ****  I've contacted my bank but that is a 20 day process. ********* ***** ** ** **** **** **** ******** * **** ******** ** *** ****** **** **** * *** **** ** **** ** *** **** **** *** ******* ** ***** *** ** ** ******* **** **** 

  Business Response

  Date: 17/10/2024

  After reviewing your correspondence with our customer support team we can see you were advised that if you believe your account was charged without your authorization, and do not share the account or otherwise know of anyone who would have had legitimate access to your account, contact your bank for support, as to investigate & follow up.  
  We also strongly recommended updating all login information for your banking, as well likely as this email account and any other associated accounts, especially if they share the same email/password login information. 
  Please note that all funds processed by Gigadat via Interac e-Transfer and Interac Request for Money are based on transactions initiated by an End User on one of our associated Merchants' sites, then authorized DIRECTLY through sending or confirming payment via Online Banking Login. 
  We do not, and cannot, directly "bill"/"charge" any amount not authorized directly from the bank account in question, or otherwise have any access to your bank account to do so. 
  All funds are received solely in response to actions taken from the Online Banking Account, so any issue of unauthorized funds/payments would be investigated from that end by your bank. 

• Initial Complaint

  Date:15/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gigadat Inc has  sent me $****interact e-transfer when I deposit it they  redraw $****from my account I call the bank **** *** ** ****** ** ** *** ******* the bank wanted  to close my card and I made a request not to do it.
  

  Business Response

  Date: 17/10/2024

  We do not show any e-transfer being sent from our company to you. If you believe your account was charged without your authorization, and do not share the account or otherwise know of anyone who would have had legitimate access to your account, contact your bank’s fraud department for support, investigation & follow up.
  Please note that we do not, and cannot, directly bill/charge any amount not authorized directly from the bank account in question, or otherwise have any access to User bank accounts to do so.
  All funds are received solely in response to actions taken from the Online Banking Account, so any issue of unauthorized funds/payments would need to be investigated by your bank's fraud team.
  It is also advisable to take precautions to secure and update login information on any potentially affected accounts.

  Customer Answer

  Date: 24/10/2024

   
  Complaint: ********  
  I am rejecting this response because: 

  Hi please refund me $***.from Gigadat Inc

  
  
  Sincerely,
  
  Kaminie ******

  Business Response

  Date: 24/10/2024

  If your bank account was compromised as a result of a scam text message you received (as this message was confirmed to not be sent by Gigadat) regarding e-Transfers, then you must report this to your bank to have their fraud department assist you in reclaiming the funds. Please also ensure that you have updated any password or security information on your bank account and other accounts as well.
  Per Interac's site, you may wish to also report this to the Canadian Anti-Fraud Centre ** *********************************** ** *************** 

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction July 5/2024 money taken from my bank account by e-transfer I do not have any business deal with the Gigadat Inc. I am disputing the breaching on my ** bank account without my approval I am filing the dispute to my bank fraud department which might take few days I didn't see any advertising but I received an sms which notify me that e-transfer of **** cad without my knowledge.

  Business Response

  Date: 08/07/2024

  If charges have been made without your consent or knowledge, please contact your bank's fraud department. Once you have informed your bank that a charge has been fraudulently made, they will need to investigate on your behalf.
  
  Additionally, if you believe that accounts may have been compromised, I advise that you confirm and update security measures on the account(s) in question, such as the password or other authentication information.

• Initial Complaint

  Date:14/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to withdraw my money from ******* which uses Gigadat as a partner to structure withdrawal. However, repeatedly Gigadat has rejected my 2024 withdrawals. First withdrawal rejected was on June 11 ( for June 10th request) and then second was on June 13th (for June 11th request). These two had amounts of CAD *** and CAD *** respectively. These two were done for withdrawal via interac. I further tried to withdraw by my bank card on June 14th which was again rejected. I have already withdrew once on June 9th using interac which worked and made deposits with my card too in the past so I know there is no problem with them. Upon receiving email from Gigadat and suggestions I further spoke to my bank twice first online banking team and then special fraud and interac team to which they confirmed they have not received any transfer from Gigadat and nor they have blocked anything incoming from them. They further said, the issue is with the sender and that my bank almost never stops incoming transfer and when they do they provide notification and explain the issue. I have explained Gigadat everything I wrote here but they seem to be not taking responsibility and providing proper action in this matter the only person at loss being the customer is me in this matter.

  Business Response

  Date: 17/06/2024

  For the two e-transfer withdrawals that you requested on June 9 and 10, 2024 they were rejected by Interac due to a processing error with them. When such issues occur, we do suggest you  follow up with your Bank, and be sure to request specifically to be connected/escalated to the specific Online Banking & Technical Support department that handles Interac Investigations. From there, they would open an investigation with Interac directly on your behalf, and Interac would be able to advise on why this could not be processed and sent, and assist in having this resolved for any future transfers. Other departments with your bank may lack training, or access to the systems/information needed to properly investigate Interac matters. We do show a new e-transfer was sent to you on June 15, 2024 and has successfully been received by you. 

  Customer Answer

  Date: 17/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Chittresh ******

• Initial Complaint

  Date:29/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited a ****** and it’s not in my account to play with. I’ve talked to the solutions Department and they see that I did & was to reach out to you to have it put in my playing account.

  Business Response

  Date: 29/04/2024

  We show that the $****** e-transfer you sent was received on April 27, 2024 applied successfully to a pending transaction you had with *********** ******. As the funds are with the online merchant, you will need to reach out to them directly if they have not deposited the funds to your online account with them.

  Business Response

  Date: 29/04/2024

  As we are not the online merchant, we can only confirm you funds were deposited to the transaction you had initiated on April 27, 2024 with the online merchant ********************** If the funds have not been deposited into your account you must speak directly to the online merchant. You can contact them via email at *********************************** 

  Customer Answer

  Date: 29/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Marie *****

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I like to file a complaint with Gigadat. Many times in the past have sent money and forgot the message .I have sent them the info and transaction details only to get a run around. * **** *** ******* ** *** ******* *** ******* ** **** ***** **** *** ***** ***.I've tried many times to retrieve the money but to no avail. *** *** ****** ******** ****** ** **** **** * ***** *** **** ***** ** ***** ******** **** *** ** **** * **** **** *** **** ** *** ***** *** ************ **** ** **** *** *** ***** ** *** ********** **** ***** ** ** **** ********* **** ** ** **** ** *** ** **** **** ****** ** **** ** ** ** **** *

  Business Response

  Date: 17/04/2024

  Funds that we are unable to apply to your online merchant are automatically returned back to the same email address they came from, which is the email address you have registered with your bank. When you reach out to our customer support team, if you are contacting us from a different email address than where the funds came from you are required to provide the Interac reference number in order for us to further assist you. The Interac Reference Number is a CASE sensitive alphanumeric reference assigned by Interac to every E-transfer through their services and is the only secure reference information shared between both the sending and receiving bank. The reason we need the Interac Reference Number is two-fold. The first reason is so we can locate the specific deposit in question; the second is so that we can verify you are the owner/sender of these specific funds. This is for security reasons to ensure we are not acting upon or providing information on a deposit to unauthorized persons. As a payment facilitator for Interac services, we must, and are set up to use, these references to verify information on deposits. Reference Numbers are provided on INTERAC e-Transfer notification emails when completed by autodeposit; these are sent using the email as registered in the Sender’s e-Transfer Settings/Sender Info, typically accessed & updated via Online Banking from the same page/menu as sending an e-Transfer. If this has not been provided via email/Online Banking in at least Partial format, the Interac e-Transfer Reference Number must be investigated and recovered through your bank’s SPECIFIC Online Banking & Technical Support department in charge of Interac Investigations. This may also be referred to by some banks as the “Access/Acxsys Payment Reference”.

• Initial Complaint

  Date:15/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a call to invest with them sent them $*** cad through e-transfer. Since then I have never heard from them. Contacted them through customer support to get my money back. No response

  Business Response

  Date: 18/12/2023

  Please note that Gigadat is a payment facilitator that online merchants use to facilitate Interac e-Transfer payments, we are not the online merchant themselves. We can see that your e-transfer of $****** was received and successful applied to the inited transaction you had with ***********. If the funds have not been reflected in your account with them, you will need to reach out to their customer service* ******************** for further assistance. 

• Initial Complaint

  Date:23/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi There, On September 28th 2023 at 04:41h I made my first deposit on ******** via Gigadat for USD $*** ($CAD ******) using the interact option, the transaction Failed for incorrect amount, it was short by 2 cents. Then immediately I made a second deposit at 04:50h for USD $*** (CAD ******) which was successful with Reference ID *********. Right after completing these set of transaction I got from Gigadat an email confirming the 04:41h transaction rejection and stating that I will get a refund on the next 2 business days, which until today Oct 21 the refund has not been issued. On October 15th at 14:04h I decided to try again and see if the error on ******** platform has been fixed, but again 2 transactions failed. ****** *** ******** *** **** ******* *** *********** ******* ** ** ******** ******* ** *********** I have contacted support several times with not success and it has been almost a month to get the refund that it was supposed to happened in 2 business days, I have also contacted Gigadat support to confirm that the transactions were successful on their end, and same thing I did with my bank institution **********. ***** ** *** ***** ** *** ************ **** ***** ***** * ********* **** ** ****** *** **** ***** ******* ****** * ******* *** ******** ******* *********** ********* ** ************************************  * ********* **** ** ****** *** **** ***** ******* ******* * ******** ********* ** ********* * ******* **** ** ****** *** **** ***** ******* ****** * ******* *** ********  ******* *********** ********* ** * ************************************  * ******* **** ** ****** *** **** ***** ******* ****** * ******* *** ******** ******* *********** ********* ** * ************************************  After a call with ********** today, they have confirmed that as of today there has not been any e-transfer refund sent by ******** thank you for your prompt response on this matter  ****** ********* *** *******

  Business Response

  Date: 23/10/2023

  When an e-transfer is not applied to your initial transaction with the merchant your funds are automatically returned to the same email address they came from, which is the email address you have associated with your bank. The email address you are contacting from is not the email address that is associated with your bank account. In order for us to assist you further we do need you to reach out to our customer service department, ************************, from the same email address the e-transfers were sent from, or you can provide us the 8-digit or 12-digit case sensitive, Interac e-Transfer reference number beginning with ***** ***** ** ******

  Customer Answer

  Date: 23/10/2023

   
  Complaint: ********

  As requested please see the etransfer transactios ID and the email linked to that account is : ****************************
  
   * ********* **** ** ****** *** **** ***** ******* ****** * ******* *** ******** ******* *********** ********* ** ************************************ 

  * ******* **** ** ****** *** **** ***** ******* ****** * ******* *** ********  ******* *********** ********* ** * ************************************  * ******* **** ** ****** *** **** ***** ******* ****** * ******* *** ******** ******* *********** ********* ** * ************************************  
  
  Sincerely,
  
  Carlos *********

  Business Response

  Date: 23/10/2023

  Please reach out to our customer support team, ************************, with the Interac reference numbers so we may assist you further. Interac reference numbers are used for security purposes and should not be disclosed on a public platform such as this.

  Customer Answer

  Date: 28/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* they have refunded the transactions as expected and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Carlos *********