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Business Profile

Insurance Services Office

Canada Life

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Reviews

This profile includes reviews for Canada Life's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Life has 18 locations, listed below.

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    Customer Review Ratings

    1.01

    Average of 114 Customer Reviews

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    Review Details

    • Garth M

      Date: 23/10/2024

      ******** ***** ********* ******* ** ****** ***** **** ** ** *** *** ********* ***** * ** **** *** ********** ** ******* **** **** *** **** *** ******* *** ******** ******** ** ****** **** ******* ****** **** *** *** ****** ****** *** *** ********* *** ****** **** **** **** ** *** ** *** ** ******* **** **** **** *** ***** ** ********** ******* ** *** *** * *****. ***** ******* *** *********** **********. *** **** accepted claims from my optometrist for 20 years, with no problems whatsoever. When I submitted a claim for contact lenses to Canada Life they rejected it. Their only explanation is that they no longer accept claims from this optometrist. He is fully licenced and has been practicing for 20 years. He tried to contact Canada Life many many times about this issue but the people who answer the phone have no clue as to why, and transfer him to someone else who might know. They either don't know or he gets an answering machine. He leaves a message but nobody ever gets back to him. **** ** ** ** ******* * ******** ************ *** *** **** *** ******* Every time I submit a claim it is rejected and I have to do all kinds of crazy useless waste of time things to get it approved. Many have never been approved and I've given up. ***** ******* **** ***** ****** ** *** **** * **** *** ******** ** ****** *** **** ********* *** **** *** ***** **** *****

    • Evan R

      Date: 18/10/2024

      After being with this company for more than a year through my employer, they consistently provide poor incomplete direction on how to process pre-approval claims. Do not take ownership of problems with web access and or the phone app. Request constantly you to confirm your banking information for direct deposit. Very poor performance on managing your confidential information with no e-mails to notify you of problems with my account. *** **** ******** ** **** *********  ***** *** ***** ******** **** ******** ** ******* **** ******  ***** ***** ***** ***** **** ******** *** *** **** *** *** **** **** ****** **** *** *** *****

    • Kristina A

      Date: 11/09/2024

      **** ******* ** **** *********** After talking to 4 different people we established 1 they always have a excuse to not be able to "verify' who you are 2 they can not get on the same page to answer your questions 3 they stall having anyone return your calls, 4 when they are caught being ********* they blow it off till they find someone else to call you 2 weeks later ** *** **** *** **** ** ****** ********* 5 not allowed to make a complaint unless the person you are complaining about forwards and agrees with your complaint 6 ** *** ***** your beneficiary/ies will have problems collecting your benefits. **** **** ****** *** **** ** *** **** ***** **** **** ****** **** ** **** ****

    • Jamie R

      Date: 06/09/2024

      **** ********* * ******** ** * ******** ****** ** ** * ******* ******* ***********  They don't answer phones. They barely answer emails. When they do it's not the information requested. **** ** **** ** ***** ***** ** **** ***** **** ** *** ***. BTW they never pay out on time. It takes several months to get a partial payment. They deny everything. You have always fight for what's supposed happen. One guy (* **** *** ****) even yelled at me for five minutes. I am disabled and he yelled at to get a job and that I should be working. I've had other insurance companies. This is by far the worst I have come across in 4 countries.

    • DEBORAH M J. L

      Date: 14/05/2024

      * ** * ** **** *** ******** **** *** ****** ** ****** *** **** ** ****** ***** **** ********** I purchased a LIFE INSURANCE POLICY many years ago and BORROWED on that POLICY 14 months ago in March of 2023. I have requested hard copy for agreement terms to be laid out and signed..I have received NOTHING and I am frantic about the Policy.CANADA LIFE HAS AQUIRED MY POLICY UNBENOUNCED TO ME FROM MY HOLDER *** ******. ORIGINALLY OF ************ ****. MY MONIES ARE WHERE AND WHAT IS GOING TO HAPPEN TO ALL THE MONEY I PAID INTO MY POLICY? ****** **** ** ******* **** ********* ******** ***** **** *** *********

    • petko p

      Date: 12/05/2024

      Two years ago I submitted a claim for my daughter's orthotics, and from "Canada life" were sending me back and forth multiple times, to the doctor who gave us the prescription, because they did not like the prescription. Two weeks ago, I submitted a claim for my son's orthotics, and the same story again. Their statement is the following: "Symptoms like ?foot pain? are not sufficient." Even if the doctor is not the same, they still do not like the prescription. I reached out to their customer service and asked what is going to change if the doctor writes more. They did not provide an answer. * ****** *** **** *********** *** ******** ********** ** *********** ********** **** *** *** ****** **** ******* I asked to escalate my case and to make a complaint, and I was told that a manager will call me. That did not happen either. Then I reached out for assistance, the person from my employer's HR responsible for relations with "Canada life" *** **** ******** *** ********* ******* ******* ******* * ************ **** * ********** ********** ** *********** **** *** ******* *********. ******** **** **** **** *** *** ************ Because of my previous experience with them I am pretty confident, that even if I request another prescription from the doctor, they will not like it, after multiple visits to the clinic and multiple prescription provided, then they will not like the papers from the orthotics clinic. ** ** ***** **** **** ** *** **** ** **** *** **** *** ****** ** **** ** ** **** ** ******** *** *** ** *** 

    • Kristen N

      Date: 10/05/2024

      Called today to cancel the agent was shockingly rude and condescending. Once it was cancelled she hung up on me ***** **** *** ********** ** ****** ** ********** ***** ********* ** **** ******* 

    • Bonita F

      Date: 08/05/2024

      Terrible ****** ********* ******* . So disorganized , no one answers the phones ****** ****** *** **** * *** *** **** **** ***** **** ******* ** *** **** ** ************ 

    • Sonia W

      Date: 25/04/2024

      The worst health insurance I have experienced in my 59 year old life!. * *** ****** ** ****** ** ****** **** ******* ** * ******* ********** ******** ****** ***** I have been trying for 10 months to have my daughter's Dexcom G6 diabetes supplies covered at full cost. So far, after months and numerous incomplete or inaccurate advice on filing claims, poor communications from Canada Life and two requests for reassessments, I am now filing an appeal. Of the 11 months of invoices, 3 have no payment, 5 have partial payment, and 3 have full payment. How does that even happen? I am currently out of pocket for over $********

    • Justin L

      Date: 23/04/2024

      I called on behalf of my son who works all day. I was told they could not provide any information of any kind. I was not trying to perform any type of transaction on behalf of my son. I was only asking what he needs to do to withdraw RRSP funds towards the purchase of a house. Is a phone call required? Is there a website that provides such information? What does he need to do? Sorry, sir. We can't disclose any information about anything.

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