Business ProfileforMidland Appliance World

Purchased several appliances from Midland for kitchen renovation. Assured range was top of the line and “dream stove”. Delivery set for when reno to be done. Product delivered, due to construction delays not used for 3 weeks. No electricity/stove plug on main floor. When electricity was installed and inspected, range plugged in. First use, 20 mins after turning on there was a loud pop, sparks, and burnt plastic smell. Stove no longer has power and won’t turn on. Contacted Midland, over 4 days spoke to 3 different people. The sales person passed me off to manager (Tom) and then customer service manager (Nicole). I asked for a refund as it was the first time the unit had been used, and only owned 3 weeks. They said it needs to be assessed by a repair tech. Was also told a refund could be assessed later, and as the unit had been in our possession 3 weeks, they “had no clue what WE did to it” and was “technically a used range” 7 days later a tech came, sent by midland, who told us the main board was fried, he’d “never seen that, or has any idea why. Definitely a faulty unit and not anything we did”. Also told us ********** very much wants part back to see defects. At least a week to order the part. A second repair company called us (sent by **********) we told them someone had assessed the unit already, they asked the issue, and when we described it they said that didn’t sound like the main board. We’re very confused. Contacting midland again, I was told if I wanted a refund we’d have to start an escalation process. When I called the customer service manager to do this, she said it was almost certainly going to be denied, and I should really just wait for the part to arrive and hope it solves the issue. When I asked, if in my shoes would she be happy with her experience, she responded “I understand your frustration” Midland has sold me a faulty unit, refuse to refund my money, and are trying to fix an issue with a brand new stove that they charged full price for.