We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

Bell MTS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

This profile includes complaints for Bell MTS's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bell MTS has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bell MTS

      Rm CC100B, 365 Osborne St., P.O. Box 6666 Winnipeg, MB R3L 2A2

    • Bell MTS

      35 Main St, Flin Flon, MB R8A 1J7

    • Bell MTS

      Rm. CC100B, P.O. Box 6666 Winnipeg, MB R3C 3V6

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I accepted to migrate to Bell MTS from another service provider for internet service that was offered by an authorized sales representative. The installation was agreed on July 29th which was completed without problems, but the internet service only worked for some hours as the service went down in the morning the next day July 30th. The problem was reported the same day and after initial checkings with the representative the problem continued, so it was scheduled a visit from the technical support for next day July 31th. After the review of the technical support guy the diagnosis was a cabling issue and I was required to place a ticket to get the solution by the cable department. I was expecting this problem to get solved immediately as I need the internet for my work, but until now (August 8th) there is no solution to the problem. I was calling every day since the July 31th, but the response from all the representatives were that ticket is holding in the cable area and they will schedule the repair at any time during the next days. That was not the response I was expecting from the representatives that were really unbelievable. I've just have another call today with other representative and he told that technicians will work tomorrow to fix the problem. I am just expecting this is not a easy response and really I can get my service fixed by tomorrow. It is unbelievable that Bell MTS can not fix the problem for 10 days ! Regards,

      Business Response

      Date: 14/08/2023

      Hello, 

      We have reached out to Mr. Titto ***** and resolved the issues. His Services are back up and running since August 9th. We have also apologized and provided him compensation for the time the services were down. 

       

      Thanks 

      Customer Answer

      Date: 15/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      Lucio ***** *****

    • Initial Complaint

      Date:25/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was emailed a bill for Internet from Bell MTS. I do not have their service. I am with ***** I tried calling the sales service line 6 times. It just rings and then hangs up. I chatted online with an agent and Deborah just tried to sell me their service.

      Business Response

      Date: 27/07/2023

       

      Contacted Alisa this morning to go over complaint and advise that her account with BellMTS is closed.

      Apologized for the amount of times she needed to call to have this resolved and she will not be billed for any services

      Complaint ******** has been resolved and complaint can be closed.

    • Initial Complaint

      Date:24/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bell MTS hired a third party to install fiber optic in the area and we were told they wouldn’t damage or leave our property unless it looked the same as it did before they started. Well this isn’t the case. My landscaping between the neighbor and us was left with no rocks and missing 2 bricks. I had contacted Bell MTS and they said someone would contact me within 48 hours. Well it’s almost 2 weeks. I want them to v come and fix my landscaping.

      Business Response

      Date: 18/08/2023

      Good Morning,

      Writing you today to close BBB complaint ********

      We have reached out to Lisa and Apologized to the property damage

      Contacted Area Manager to schedule repair with Lisa

      Contacted Lisa to confirm work to yard has been completed.

      As per our conversation today we have agreed to close the BBB complaint as resolved

       

      Thanks

      Trevor P

      Customer Relations Associate

    • Initial Complaint

      Date:21/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello : I am on promotion with Bell-MTS mobility until October 2023 and I also confirmed this with Bell-MTS representative on that on June 15, 2023. Today (July 20th), I received a bill for $****** that is three times higher than what I has been already agreed and confimed (both by email and phone) by MTS. Bell-MTS is now honoring its offer and charging me three times that what they agreed to !

      Business Response

      Date: 26/07/2023

      On June 21, 2021, Shailwsh received a promotional offer for Fibe100 at $**, valid for 24 months. The offer period expired on June 21, 2023, after which regular rates apply.

      It's important to note that Shailwsh migrated to the fiber optic service on November 5, 2021. However, this migration did not extend the promotional offer's end date. The removal of the offer on June 21, 2023, is accurate and in line with the terms of the promotion.

      Customer Answer

      Date: 26/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Shailesh ******

    • Initial Complaint

      Date:18/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm complaining about the mess MTS left in our yard broke our tree it's dying and our driveway spray painted with circles and x's and words it does not come off and they said it would they also drilled a hole in our driveway I want this all fixed

      Business Response

      Date: 18/07/2023

      We have contacted the area leader and informed them of the issues to be addressed with Cheryl. They will contact her and send out an inspector to evaluate the situation and discuss resolutions available with her. 

    • Initial Complaint

      Date:13/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bell Mts came to hook up my cable and internet. The gentleman that came to do the service told me he wasn’t sure if he could even hook it up.  He eventually figured it out with a make shift wire and what not and said it was temporary. Well two years later and I’m still using a make shift design like thing to keep connected to the internet. Then they put in new fiber optics wire underground through my whole neighborhood only my new wire went even under ground. They are coiled up on my front walk way still a year later they dug my yard up and there is tube from an old sprinkler system sticking out three feet out of my front yard, **** *** *** **** *** ******** no one seems to be able to help as I’ve heard nothing back from them .

      Business Response

      Date: 30/06/2023

      Hello,

      We have tried reaching out three different occasions and emailed directly June 22nd with no response. We have provided contact information to reach us to no avail. We consider this matter resolved until we are contacted.

       

      Thanks

    • Initial Complaint

      Date:26/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Terrible internet service - ongoing for literally years. No good response. No helpful service provided. ********** ***** *** *********. Zoom calls intermittent at best, voice/video cut out. Disaster for a home based business.

      Business Response

      Date: 20/06/2023

      We have resolved this matter with Daniel

      Upgraded service to Fibre and relocated his equipment

      Daniel is happy with new speed of internet we are providing and has confirmed this complaint is resolved at both ends

       

      Trevor P

      Customer Relations Associate

      Customer Answer

      Date: 20/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Daniel *******

    • Initial Complaint

      Date:18/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mts Bell crews installed new fiber lines in my area Damage was done to my front yard and a flowering apple tree. I was given a number to call at Mts for repairs I've called 3x over 2 weeks and left my concerns to date I've not received a call back to discuss this situation

      Business Response

      Date: 18/05/2023

      We have informed the customer that we have sent the contact info and details of the damage to the area leader of the fibre work to reach out and come to a resolution with the customer. 

    • Initial Complaint

      Date:16/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bell Mts collections dept has been harrassing me for 1 year now. Calling me constantly, some 4 or 5 times a day. I have been a customer for the last 31 years, never having been late paying my bills. A lady on my street borrowed my phone to have service installed at her home- she had no phone so she borrowed my cell to book the appointment. I guess after installation, she never paid her bill. MTS had been harrassing me ever since. Even if I call MTS about my own bill or service, I can't put my phone number in the automation as it goes directly to collections and not Customer service. I have begged MTS to stop calling me and harassing me. I've even spoken to supervisors who assured me it would stop. It did for a bit, but keeps starting back up. I honestly can't take it anymore. Enough is enough. I have no affiliation with this person, nothing to do with them. I pay my bills on time all the time. I have never had anything go to collections. Yet here I am, a law abiding, bill paying customer being harassed non stop. * ******* ** **** ** ***** *** ********** ***** ******* *** ******* *********** **** *** **** *** *** ****

      Business Response

      Date: 29/05/2023

      Complaint ID ********

      Joy *******

       

      I have reached out to Joy about her complaint with Collections Agent call Harassing her

      In our investigation we found out Joy’s number was attached an account her went to collections

      We have reached out to the collection agent and got them to remove Joy’s number from there calling list

      Joy has confirmed she has not received any more call and has confirmed this matter is resolved

       

      Have a Nice Day

       

      Trevor P

      Customer Relations Associate

      Customer Answer

      Date: 29/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      Joy *******

    • Initial Complaint

      Date:03/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No telephone service 5 days now. Call was placed to Bell/MTS (pay phone) on Saturday April 29/23.As of today May 3/23…..no repairs have been made.This is a similar problem I had less than 12 months ago……no service for 7 days.

      Business Response

      Date: 08/05/2023

      Customer contacted our office May 3rd to report service outage via BBB. Spoke with customer to inform of cable work required to resolve issue. Escalated ticket for the customer and repair was pushed ahead to same day. Repair completed and fixed service issues. 

    Bell MTS is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.