Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Alfa Romeo Tonale from the Alfa Romeo dealership in Winnipeg in November 2023. It is under warranty. For the last fifteen months, the bluetooth has not been working in the car. They finally admitted it was the car and not my phone, yet, they have not fixed the issue. I am requesting a new car as a replacement as their customer service has been absolutely horrendous. They are not returning my phone calls and have not offered any solutions. I want a replacement vehicle. I have spent countless hours on the phone with customer service and have brought my car in to the dealership several times, only for them to do nothing.

  Business Response

  Date: 15/04/2025

  We are currently in talks with Devon and are helping with trying to find a resolution with the problem of his vehicle

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** ***** ****** May 28th, drove in from Brandon with the certified cheaue to buy. Upon inspection the sidewalls of two tires had large gauges out of them, that I knew would not pass a safety and figured were prob not good to drive on. They assured me that they would speak to their mechanics in the morning and if required would send me two tires and pay yo have installed. We left with the vehicle being we drove in from Brandon to buy only to discover one headlight was working which also would fail safety. In the morning we took it to *** **** Brandon who assured me those tires were unsafe to drive on and would not pass a safety. That day was warm so we turned on A/C which also wouldn't work so we drove it to ***** to get checked/refilled with coolant. It's been there ever since, ***** can't believe they let us drive out of Winnipeg on those tires and with one headlight. I contacted **** ***** the salesperson assured me they would send two new tires. Then updated me for a bit on the process, he also said they would reimburse me for headlight. He then quit replying to me, then said ** *** ** ***** **** **** I would have my tires the following day then ignored me until I informed him I had gone to a lawyer. The vehicle still sits same place as the day after I bought it in May. It's July they essentially just screwed me with a safety that wasn't real imo. The pertinent information isn't correct on what they provided me, brake pad measurements etc. **** **** ********* ** *** **** **** ***** ** ***** *** **** * ****** **** ****** **** ****** ** ****** ** ** ************* **** **** ******** ********* *** ******* ********* ** ******. I am not in the car business but I knew the tires wouldn't pass a safety I just didn't understand they were about as unsafe as possible and could blow at any second, **** *** **** *** ***** *** ** **** *** ** **** ****** ********** **** ******** ** ******** * **** ****** *** **** ******** ****** ********* ***** ** ******* *****

  Business Response

  Date: 03/07/2024

  When the customer first purchased the vehicle and noticed the damaged tires, he was offered to leave the vehicle here we can get it looked at by our mechanics and if tires need to be replaced then we can replace them, he stated he already drove all this way and would like to take the vehicle. We stated that we will show our techs the pictures in the morning if they advise we should replace them then we will do it at our expense. Unfortunately the tires on the vehicle are discontinued and are very hard to track down, as you can see in the text messages from the customer even a store that all they specialize in is tires said he could not find anything anywhere. it took a couple weeks to find the exact set cause as stated in the text messages from the customer he wants the exact same pair and nothing else. We tracked a pair down in the US and ordered them this still took almost 3 weeks to come here. We have received the tires and the customer sent back the response in text as shown above in the text messages I have attached. If customer wants the tires still we can ship him the tires. To touch on the comment the vehicle should never of been saftied as the customer was told from a tire shop it probably happened after the fact of the safety unfortunately these things happen. The headlight burning out right away when they were driving, it's a light there is no timer on them when they burn out they just burn out it can happen at any point. Let me know if you would like the tires shipped out.

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13th I had placed a ****** deposit for a truck. But eventually had to go another way in purchasing a vehicle I've been trying to reach out to request a refund on the deposit but to no avail. No call back, no text nothing it's infuriating. If policy says there in no refund I would accept a loss. That's my fault but I was not informed of any policy that they had about down deposits. The lack of communication is a problem. The service while I was dealing with them was good. But now it's a nightmare.

  Business Response

  Date: 04/10/2023

  I Do apologize about your bad experience, ill talk to the Sale Rep that you were dealing with and make sure your deposit is returned.

  Customer Answer

  Date: 04/10/2023

  They have called and will be returning the funds. They are busy. and messages and request falls through the cracks from time to time but they were apologetic and sympathetic. Would like to close 

• Initial Complaint

  Date:31/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left a deposit and have the original receipt for a $*** deposit for a vehicle purchase with Maserati Alpha Romeo on 13th June. I completed the sale and have a bill of sale for the vehicle purchase which shows the deposit was NOT applied to the final amount financed on 29th June. The loan with ******** **** supports the amount on the bill of sale - first payment is due 30th July. On 29th June, I was assured the deposit would be returned to my card after the finance guy (Rocco) advised against applying the deposit to the sale to allow me to take advantage of a financing credit of $*** based on the higher loan amount. I left the dealership with my "new" car and realized I didn't have the refund transaction slip so texted Rocco to see if I should return for it or if he could process the refund without me there ... he said no worries. I requested the deposit be returned on 29th June, 6th July, 10th July, 12th July. I have text messages from Rocco where he agrees to arrange to have the deposit returned to me. On the 12th July Rocco informed that I had to call a sales manager to have the deposit returned. I did call the same day and was informed by reception that the acct dept. said the deposit was applied to the deal and would not be returned. I informed her that was not the case and asked to speak to acct and/or a manager and she said someone would call me back. I have received no call back from dealership to this date. **** has opened a claim on my behalf. I contacted ******** **** on 26th July to inquire if the 8 month loan term minimum as told by Rocco finance manager was valid and was told no I could pay the loan in full at any time. When I inquired as to total payout to coincide with 30 July (first payment date), I discovered that loan rate was 10.49% not the 6.99% as told by dealership and as documented on my bill of sale. I notified dealership finance guy about interest rate discrepancy and resolution request on 27th July and no call back has been received.

  Business Response

  Date: 17/08/2023

  Good Morning Kim I had thought this issue was solved. I will get one of my Sales Managers to reach out to you and I will personally have this matter dealt with I do apologies for the inconveniences 

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle back in September of 2022 and I financed a 2021 Nissan Rogue S AWD according to my paperwork as of the bill of sale and financing paperwork But I only received a 2021 Nissan Rogue S FWD. when I was told I Was receiving a 2021 Nissan Rogue SV AWD. The ownership I was provided states it’s a 2021 Nissan Rogue SV. Meanwhile the only that match’s is the vin# on all the paperwork and that is the core vin of my vehicle but I didn’t get the vehicle I wanted. Price always stayed the same and dealership will not help me nor answer me they are just ignoring me and when I didn’t talk to them I was treated very poorly. * *** ****** ** ******** ** ******* ** *** **** ** ** *** ********* I was sold a base model vehicle for the price of a fully loaded one

  Business Response

  Date: 12/05/2023

  As you can see on the Bill of Sale it States S model which was the model that was sold , Her initial Conversations stated she wanted to get a Platinum but it was unavailable, unfortunately when The consumer purchased the Rogue there is inflation from COVID because of the shortage of used vehicles, The customer unfortunately believes harassing the dealership with 100 calls a day is going to solve any issues she believes is needing to be resolved. She has been talked to from multiple staff members about trying to help her out and to get into another Rogue.  Ms.******** has been given a few options for upgrading, unfortunately at a higher interest rate a lot of her initial payments have gone to interest not principal, she has driven the vehicle and put KM on it so the value of her vehicle is going down, also the Market has changed alot in 10 Months Vehicles values from a year ago are not what they are today and almost another year on the age of her current vehicle will bring the value down, As stated Ms.******** does have an approval but is not happy with it is which is out of our control, I do ask Ms.******** not to pound our phones 100 times a day.

  Customer Answer

  Date: 12/05/2023

   
  Complaint: ********
  
  * ** ********* **** ******** ********  
   
  ********** ********
  I am rejecting this response because: 
  I haven’t gotten a response for this dealership I have not been harassing them I have called them and get hung up on and yelled at no resolution has been tried.  The vehicle I received doesn’t match what was on any of my paper work only the vin# does and vin# only match one vehicle and one description not multiple and the inflation price excise ** ******* *** this vehicle was misrepresented to me and I either want the correct vehicle or be charged the appropriate price which is $****** less than what I was charged and I would like 10.99% interest on top of that for 9 months due to that what I had to pay on it. I attached my insurance slip to show the proper description of this vehicle and I am getting an email from Nissan them self to confirm that the vehicle of my bill of sale is not what I got 
  
  Sincerely,
  
  Shalynn ********
  

  Business Response

  Date: 12/05/2023

  Inflation is not "Illegal" It's an actual thing that happened in the Economy in Canada and US and unfortunately the prices of vehicles sky rocketed, we have every right to sell the vehicles at whatever price just like you have every right not to buy a vehicle from the dealership. Your interest rate was at 10.99 you need to repair you credit and pay on all of your bills to get A1 credit and to get a A1 credit rating from the bank, when you miss payments and have collections it effects what your approved rate is that is all on you and not on any dealership. You physically saw and touched the vehicle and were physically able to reject the vehicle if you didn't approve of it, your Bill of sale states a Nissan Rogue S and nothing more, we have pictures of you signing contracts and standing besides the vehicle you accepted. When you purchased the  Nissan rogue at a year ago it was sold to you at what market determined they were selling for, at no point and time you were forced in taking a vehicle and at no point in time you had to take the vehicle. You have options presented to you right now, **** ***** ********* ****** *** * ********** **** *** **** ***. You have been given options either accept them or not that's up to you.  

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new car From this company My car broke down first 5 days I had it They then took my car for 4 months Promising to get it fixed Asap But that didn't happen The courtesy car them broke down was leaking oil everywhere They did not give me a replacement courtesy car for three weeks Which I wanted to be compensated for Not to mention they had my brand new car for 4 months Then when they sent my car back They had scratched the roof in numerous spots and 1 scratch on the door A brand new ****** dollar car All scratches They must of noticed but they just sent it back to me

  Business Response

  Date: 04/05/2023

  We are dealing with Gino internally 

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put down a deposit on a vehicle back in August 2022 and have been trying to get in contact with someone to refund, to no avail. I have called and emailed multiple times, I understand that car dealerships may not have to return the deposit, however, I have in writing that they would.

  Business Response

  Date: 12/04/2023

  All deposit require the customer to come in store and sign off on receiving a deposit back, we don’t accept emails/Text Messages or Phone calls please come to the store to request and receive your deposit Thanks

  Customer Answer

  Date: 12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This could have all been avoided if they had just answered my emails and calls. 

  
  Sincerely,
  
  Christian *******

• Initial Complaint

  Date:04/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2016 Honda Odyssey from Alfa Romeo of Winnipeg on May 20, 2022. The price of the vehicle was $25,995. We were prepared to pay cash for the vehicle but were told if we financed, we would get a "kick back" from the bank which would reduce the price of the car. We were told that we could pay off most of this loan and carry a small amount for 8 months. Everything changed when we went to our financing meeting. *********************************************************************************************************************************************************** We ended up financing the amount of $32526.65. Far above what the van should have cost. We were pressured *********** in the financing room. The things the dealership committed to and did not follow through on are: a reduction in price if we went the financing route, repairing a small rust patch on the trunk of the van and also ********* ***** to us about the type of tire that was on the van. This is something that is not documented **************************************************** During our test drive, I asked the sales person if the van currently had winter tires on it. She looked at them and assured us they were all weather tires and not winter tires. This was a relief as it would not be an added expense immediately after purchasing. I have since found out that the tires are indeed winter tires. I had just the tires priced out (no rims) and we are looking at about $1100 tax included. I have tried to contact the dealership countless times via email/text message. I wanted all correspondence moving forward to have a paper trail. They have ********* refused to communicate this way. So, I finally made an appointment for a phone call today at 1PM. I called at 12:55 and there was no answer. This is why I've turned to the BBB for further assistance resolving this matter.

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/06/07) */ Mrs.****** was notified that if she thought there was a miscommunication with the financing then she could come back in and with a cheque and pay cash and/or pay off the loan anytime at here convenience with no penalties. We have talked to Mrs.****** Multiple times as it shows on her emails and text messages. She refuses to cooperate unless it is done a specific way 100 percent. The text message responses show we are willing to correct anything she feels is misrepresented, the finance Manager says the "Kick Back" Was never stated and she can pay the loan off, no penalties will occur and all this can be put in writing. We would like to discuss over the phone so there isn't a back and forth with 100 different emails when multiple questions are asked, we prefer to have a over the phone call or in person meeting so everything can be explained in clarity. The missed phone call on Saturday was due to us being very busy at the dealership. Unfortunately Saturdays there is always lots of customers and unfortunately her phone call was missed on Saturday. She has been reached on the phone multiple times but refuses to talk because it is not on her scheduling. The rust on the vehicle was promised to be touch up paint on the rust and that was done we have a deal sheet with there signatures on it stating we would be doing that as a touch up over top of rust. The Winter tires are pictured on our website when the vehicle was up, and the customer was with the vehicle for ample time. Unfortunately, the vehicle came with only Winter tires at this time. Sam ******** Vice President Maserati/Alfa Romeo of Winnipeg ************************************************************* Consumer Response /* (3000, 7, 2022/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) ****************************************************** We were never told after the fact that we could come in and pay via cheque. I did not refuse to cooperate - the management at the dealership did. All I asked was that the questions I had be answered in writing. I do not believe that is an unfair thing to ask for. And once I did give in to communicating via telephone, my call wasn't answered nor was it returned. I even attempted twice more since his BBB response to book an appointment with Mr. ******** and received no response. The finance manager is**************** about the kick back we were promised. I maintain this is the reason we financed - to save some money. Him completely denying it now is ******** unprofessional ******************* When the rust was promised to be repaired, we were promised by the Sales Manager that it "would not come back". That fully indicates a repair. That statement would never hold true with touch up paint. They claim they have my signature saying this work was done but I did not sign for the rust. As for the winter tires, I specifically asked my sales person, Lindsay, about them. She crouched down and assured us they were all weather tires. And I said "okay so they're all weathers just not on factory rims" and she said "yes". I had to purchase new summer tires for this van - an expense I was not expecting. And this expense is on top of this ***** tire package I was coerced into taking. To this day, I have received no information on it. I have also asked multiple times to be reimbursed for a package I don't want that only covers tires I use for half the year. Again, absolutely no response. ********************************************** ********************************************************************** **************************************************************************************************************************************************************** We are not being treated fairly. Business Response /* (4000, 9, 2022/06/21) */ Mrs.****** can pay off her Auto loan anytime at her leisure at no extra charge. As for the the cancelation of the Rim and Tire Please email your Finance Manager Rocco requesting to have your Rim and Tire Package Canceled and we will immediately reimburse the Package to your Auto Loan. All Cancelations must be written from the customer to proceed. The deal sheet says specifically touch up paint over rust, we will not be doing any additional Repairs to the vehicle as we have fulfilled our obligations from the original deal. When mentioning your signature Mrs.****** I was referring to the deal sheet which states Touch up paint over rust was your request. ********************************************************************************************** Consumer Response /* (4200, 11, 2022/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) An email was sent to Mr. ******** and Mr. ******** on June 28, 2022 requesting the tire package be removed from our loan. It was put it in writing, as requested. We have yet to receive any kind of response from them. Consumer Response /* (3000, 15, 2022/07/13) */ I just wanted to update that we have now sent two emails - one on June 28 and one on July 10 with no response. The first email contained our request in writing to have the tire package removed from our auto loan. The second email was following up on the initial request. Thanks, Kelsey Business Response /* (4000, 20, 2022/08/03) */ It has been canceled and applied here is the receipt Sam ********