Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am VERY disappointed with my recent experience with this business. I purchased a new battery for my VW in January of 2023. This battery had to be replaced in March 2024 because it would not hold a charge. The battery that was replaced in March 2024 has failed and when I called to make a warranty claim, I was denied as they will not warranty a battery that was replaced under warranty. The parts associate also mentioned that these batteries should last 10 years. But they still refused to stand behind their products. This is a terrible way to operate a parts and service department. I have only had negative experience at this business and will never deal with them again. And I have owned 8 VWs in my lifetime.

  Business Response

  Date: 04/03/2025

  Good morning, 

  Our team will be reaching out the customer to schedule a time to bring his car in. There is parts warranty on the battery we may be able to use, but the fact that 2 batteries have failed in a short time frame leads us to believe there is a fault in the vehicles charging system. We will need to diagnose the vehicle in order to be able to determine if it's a result of something with the vehicle or the battery itself before seeking warranty coverage from the manufacturer.  

  ***** *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen | Go RV Winnipeg

  Customer Answer

  Date: 07/03/2025

   
  Complaint: ********
  
  I am rejecting this response because:  They want me to pay for an inspection of my vehicle.  I was not given a price of how much that would cost.  I refuse to give this dealership any more money.  It would most likely be more cost effective to purchase my own battery from somewhere else.  ** ** ******* ******** **** ********** *** *******
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 13/03/2025

  We will reach out and waive the diagnosis charge

  Customer has been contacted

  ***** *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen | Go RV Winnipeg

   

• Initial Complaint

  Date:28/01/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehicle in for service OCT 15 2024 to have the usb port fixed as it was not working. They replaced the part and gave me my vehicle back the same day, and was overcharged by $*** plus tax for the services which was corrected via refund. Within the next couple of days I noticed that the port was still not functioning properly. I contacted the manager in the service department and left several messages for him with no reply. I was finally able to reach him early November and arranged to bring my vehicle in for service again to have the part looked at and repaired again. They gave me a loaner car which was appreciated as they took over a week to diagnose and fix. Upon receiving my vehicle back and returning home I noticed there was a dent in the front quarter panel of the drivers side of the vehicle above the wheel well. The service department was closed so I called and left a message for the service manager the following day. I finally made contact with Daniel a service advisor after trying to reach Tom the service manager for several days. Daniel had me bring the vehicle in so that he could take photos. This was approximately mid November. I called regularly to try and get in touch with Tom in order to have the dent fixed however I did not receive any reply until the end of December at which time he said he would follow up with me and set up an appointment for repair in early January. At the time of speaking with Tom in December he advised he did not even have the photos from Daniel that were taken in November. We are now at the end of January and my vehicle has not been repaired, I have not heard from the service manager Tom since the end of December.

  Business Response

  Date: 24/02/2025

  As of the end of December Tom is no longer working here. We apologize for the drop in communication because of his departure. I will circle back with Daniel and our new fixed operations manager Ron as to what the next steps are. They will be in touch with the customer later this week. 

   

   

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen | Go RV Winnipeg

  Customer Answer

  Date: 03/03/2025

   
  Complaint: ********
  
  I am rejecting this response because: the dealership has not contacted me last week as they said they would. I have been waiting and have received zero contact from the service department regarding the damage they caused to my vehicle. This is unacceptable and has been the status quo when dealing with this service department since October when I originally notified them of the damage. 

  
  Sincerely,
  
  Sarah ******

  Business Response

  Date: 13/03/2025

  Customer has been contacted

   

   

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen | Go RV Winnipeg

  Customer Answer

  Date: 13/03/2025

   
  Complaint: ********
  
  I am rejecting this response because: I have not received any contact from the dealership since December 2024. I have voicemail and there have been no calls or messages received at ************* My car is still damaged and no effort has been made to reach me to arrange repair. 

  
  Sincerely,
  
  Sarah ******

  Business Response

  Date: 13/03/2025

  Customer has been contacted to resolve concern. 

  Customer Answer

  Date: 13/03/2025

   
  Complaint: ********
  
  I am rejecting this response because: I have not received any contact from the dealership to resolve this issue since December 2024. There have been no calls or messages received from the dealership at ************. This is my only contact number. 

  
  Sincerely,
  
  Sarah ******

  April 30, 2025:

  I am still waiting to hear from the dealership since April 14, 2025 at which time they had said they would call the next day after hearing from the dent guy. My car has not been repaired. 
  
  Thank you,
  
  Sarah ****** 

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******Engine light came on. Already knew the code, was looking for the root cause. They told me my engine needed a cleaning due to carbon. So they voided my extended warranty. I took to another garage called ** ***** **********. Diagnosis, took my engine apart, determined the valve guides were worn which allowed carbon and oil contamination into my engine. ** ***** ********** submitted to my extended warranty and was denied due the failure and ************ at Go Auto House. I did reach out to them in October, told Dan their service guy what the issue was with the pcv valve failing/ valve guides which allowed carbon and oil to clog my cylinder head. I called there in October. Spoke with Dan and told him he could deal with upper management on the issue to fix the situation. Haven't heard a word. When I told Dan my car has been sitting for 4 months and no rental due to some parts not being available. I was told by him I don't care about your car. But yet, I purchased it from Go Auto. **** ******** * ********* *** **** **** ****** *** ***** ******* ** *** ****** ********* **** ** ***** ********** **** ******** **** ** ****** ***** ** ** ****** ** **** *** ***** *****  Also purchased 3M stone guard from them and have it to be refunded

  Business Response

  Date: 06/01/2025

  Some facts about this case. Customer bought the vehicle over two years ago and has put almost 100,000km on it since. The extended warranty was not voided by us, it was because the damage was caused outside of an area of coverage on the contract they purchased. The customer then contacted VW Canada and was able to get VW Canada to goodwill 40% of the bill. The customer has also had the repairs completed and had their car back for several weeks now according to *** ***** **********. We are not sure why they are asking for us to pay for repairs when the car is ready, since it has been done for weeks, and the customer and VW Canada paid the bill already. 

   

  As for the 3M film. If it has not been applied on the vehicle since time of purchase we will gladly issue a refund. 

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen | Go RV Winnipeg

   

• Initial Complaint

  Date:22/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Jeep Grand Cherokee from this dealership, and it has had non-stop issues. Currently the check engine light illuminated due to a fault in the fuel injection system and now they are refusing to take responsibility. I am still within the full 30 day warranty period as per Manitoba law to provide a 30 day warranty to all safety components. They want me to use the extended warranty I paid for which I should not need to apply in my situation, seeing as I had not owned the vehicle for more than 30 days or made a single payment on it as well. I have been trying to get in contact with the dealership daily, to dispute and try to resolve this issue and they are absolutely not willing to give me a solution or honour their policy’s in place, for example, a 30 day exchange privilege. They are constantly blaming my credit on the fact that I can’t get anything else, and I asked for the cheapest possible payment. They are also not trying to help me change the mileage on my warranty I paid for. I picked the vehicle up with 900km more than what was written down on the registration plus the warranty so I’m missing close to 1,000km on the 40,000km extended warranty I am entitled to.

  Business Response

  Date: 24/12/2024

  Unfortunately, this information is incorrect. The vehicle was purchased Oct 30th, the first we are hearing of his concern is now, 7 weeks since the vehicle was purchased. There is no universal 30-day warranty in the province of Manitoba. With that said if there is a concern with the vehicle it should be eligible for repair under the customers extended warranty. 

   

  We would be happy to offer an exchange even through it is outside the 30-day parameter set up, however this customer does not qualify for traditional financing based on their previous repayment history with their other obligations.  Sub-prime banks would need to approve them on another unit which unlikely based on their repayment history but should they want to explore the possibilities we can have our special finance team reach out and see what option there would be.

   

  They can either book an appointment for repairs on contact our special finance department for next steps. 

   

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen | Go RV Winnipeg

  Customer Answer

  Date: 24/12/2024

  
  Complaint: ********  
  I am rejecting this response because: I spoke to the General Manager, Lucas, about these issues as well. Dan ******* is very much fully aware and also blocked my communication with him. Furthermore, they refuse to respond to any messages I leave on the phone. I don't understand as to why I cannot get any sort of assistance from the dealership. I can include screenshots of all the calls I have tried to make. * ******** **** **** ******** * **** ****** **** *** ******** ** **** ** *** ******* ******* ** ** ****. I have dozens of call histories as well to show that I’ve done more than needed to try and come to a resolution. This is absolutely completely false on behalf of the company. I have a witness to confirm I have even come in multiple times to have them repair my vehicle or return it. I made the bank aware of the situation as well, to which they advised me to try to return the vehicle. As per the 30 day warranty, there is safety related items that need to be covered which the dealership failed to do so. Currently I am going through my extended warranty but I’m needing now to pay out of pocket due to this. I have never been treated in this manner and I am
  
  Sincerely,
  
  Hailey *******

  Business Response

  Date: 03/01/2025

  We apologize about the frustrations in communicating with members of our team. However, we're not sure why they are rejecting the resolution. We are offering to help with the repair process through the warranty and offered to explore options for a different vehicle even through this is 4 months after purchase. Have the customer advise us of how they would like to proceed and we can have the appropriate department reach out to them. 

   

   

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen | Go RV Winnipeg

   

  Customer Answer

  Date: 03/01/2025

  I appreciate the responses. I would like to view the options available to me regarding other vehicles available. I will not speak to Dan ******* as he chose to cut all communication with me. If there is another finance manager that could reach out that would be satisfactory. Thank you 

  Customer Answer

  Date: 06/01/2025

  Just to have it stated on the record, I have not commented or made any sort of rejection. I can be reached at ***** ********* Again, I’d like to make it clear I need to speak to another finance person ** * ***** ***** *** *******. I’d like to see what options they could offer me. I just had the jeep repaired on my own terms and it was ***$ out of pocket after warranty was already maxed

• Initial Complaint

  Date:13/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a 2008 caravan, on the test drive seemed ok, just to find out after getting it home has major problems with water pump, head gasket, altanator. Didn't show signs on test drive because there was no coolant in the system, once added leaked real bad, **** * **** *** *** ** *** **** ** **** ***** ***** *** ******* ** ** ** *** ***** ** ******* ** ** ******* ** **** **** **** ** *** ******** They won't work with you, j*** ******* *** ** *** ***** It's a little money for them, but alot for me *** ****** ******* needed vehicle to get to Calgary, and the salesmen said it would make it there no problem, lucky it made it to my son's place. T*** ** * **** ********* ******** ***** ****** ****** ***** told sales manager at least trade me for a vehicle that runs so i can get to Calgary but no that would cost them nothing straight trade ****** **** * **** ** ********* ******* ****** **** *** *******

  Business Response

  Date: 22/11/2024

  The individual purchased an as traded, unsafetied vehicle. He signed a full disclosure acknowledging all the deficiencies with the vehicle as well as assuming the risk should other faults be found. The vehicle was sold for less than $****.  This is not a failure on our part to help this person. They acknowledged and signed off on the disclosures, failed safety certificate and liability waivers. 

   

  Chris *****

  Go Auto - Platform VP

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted an Auto Haus sales rep on Facebook marketplace to inquire about a vehicle. We talked back and fourth about what I was looking for, and was given some options. One being a 2012 Dodge Journey. I understand it was an older vehicle, and I was working with a tight budget. But I just needed something to go another 3-4 years. I explained I did a lot of commuting *** ** ********* **** * *** * ****** ****** and just wanted something safe and reliable. They assured me it was safetied, and I test drove it in the city, but not on highway because of their location and being from out of town. The vehicle was clanking and squeaking. I didn’t want to take it. The manager Alex and I compromised on a 7 day warranty if anything went wrong within a week of purchase. I couldn’t drive it on the highway because it was shaking violently and I was having troubles steering, I had to turn around and get a hotel, I left in the daylight and drove very slow back home. 5 days later the vehicle broke down. Thankfully it was in another dealerships lot, for a second safety where the vehicle was deemed “not road worthy” and when I went to pick it up, I couldn’t even get it started. There were things that did not pass the new safety, and would have been present at the time of the original safety, rusted out parts etc. They have so far offered no kind of help, aside from selling me parts at cost but I have no funds to buy parts, and have now had to get a rental ** ** ** ******* ****** I feel like they are ****** ** **** *** ******** *** ** ****** ***** *** avoiding any kind of accountability for the situation that I am now in. * **** ******** the original safety, from June, the dealerships comments saying it was safetied at the end of August? I have no paperwork to back that up, and then a copy of what the local dealership found that failed a MB MPI safety.

  Business Response

  Date: 04/10/2024

  We already settled this issue with this customer. They took an additional $*** from us for compensation at that time both parties considered the matter closed. If more concerns have arisen unfortunately that would fall out of the window for compensation. We would be happy to honor our internal pricing on any future repairs. 

  We are also unable to issue a refund because she had her bank add an additional $****** to her secured loan. 

  The failed and passes safety is the same document. 

  Because of the pervious settlement this matter is considered closed. We can not indefinitely warranty a 2012 vehicle. 

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen

  Customer Answer

  Date: 04/10/2024

  Complaint: ********

  
  I am rejecting this response because:

  I told them in the dealership that I did not leave a deposit and they insisted on refunding me the $****** and asked for it back a few days later, at which point I had needed to use those funds to get a hotel room on the night of purchase when the vehicle was not highway drive-able and then on gas to drive back to Winnipeg two days later because they never gave me the proper documents to insure the vehicle. I did not have the funds at the time to do a refund because of situations incurred as a result of purchasing this vehicle. 

  Sincerely,
  
  Victoria *******

  Business Response

  Date: 10/10/2024

  Obviously we have a disagreement as to the $*** settlement that was reached. The customer is working through MPI on repairs on the car now. They can mediate any repair work. ** **** *** ***** **** ******** ** ****** ********** ***** *** ** ** *** ********** ****** **** *********** ** **** ******** ** *** ** *** ******

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen

• Initial Complaint

  Date:21/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** **** ** ******** ****** * **** ** **** ***** ****** ********* ************ ***** ****** ** ************ I bought the car Nissan rouge 2017 at Auto Haus Volkswagen ******* ** *** ******* ******* ******** ** *** *** ***** ****** *** *** *****  I got the car Saturday June 1 and registered same day 430 pm, the said vehicle have a good checklist saying everything is work perfectly( *** ******** ************ **** *****).The car was not clean not detailed but they promised me to do it Monday June 3 so I take it drive back home. After parking at home June 1 I notice a leak underneath. I text the manager and mention about some abnormalities. I text them and they said they will fix it.  I  bring it back Monday June 3 and ask me leave the vehicle for repair. I asked for a courtesy vehicle to use temporary but they said they don't have any so I rent. It took more than a week then I received call from them to get the vehicle after a week.  I saw again the leak and noise coming from the transmission so I contact them again but they don't respond so following 3 weeks I bring the car there because I have also job to do.  It takes a week to go back there. I spoke to them they said they already replaced the transfer case and replace the seal. But I'm not happy that is why i wrote a complain letter to customer service office but case closed because the dealer respond they already replaced transfer case. ******* I personally see the transfer case i went to a auto mechanics name *** **** **** ****** ******* ** *** ****** **** ********* ***** ****** *** *** **** *to confirm if the transfer case is new *** * ********** ********* ****** Based on the mechanic he said the transfer did not look new.  Leak on the transfer case and the worst is they put a wrong fluid on the gear. What I want to happen now since they did  not replace and transfer case and not put correct fluid in I want them to repair it without cost and give me a car temporarily that I can use while car is in shop. And charge them for any damage on the transmission because they put wrong fluid if there is damage Or I will ask other mechanic to do it because I have already doubts to their mechanic since putting  wrong fluid  in. This is not acceptable for me and trust again them about their work, And do  as soon as possible. ****** *** ******** ********* ***** ***

  Business Response

  Date: 16/09/2024

  Good morning, 

   

  The information is correct, we did replace the transfer case at our expense to help this customer. We also confirmed with the Nissan dealership this morning that we did in fact use the correct transfer case fluid as per the specifications. 80w90. My guess is that this local small garage may not have familiarity with these vehicles hence them suggesting it has the wrong fluid in it. 

   

  We will decline the customers request because the transfer case was filled with the correct fluid as per Nissan. 

   

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I am Muqaddus. I bought a car in May 2024 from Volkswagen 660 Pembina Hwy. I just took it 2 day after that it is closed in my parking lot so I have warranty for 1 month and 1000 km. I call to the sales man he told me towed it in our service shop. I towed it I brought this car *****$. after that they take it in their shop 1 months. I regularly go there in bus with 4 kids they did not listen to me and told me after 1 month is it water damage and they can’t fix it. Now you can claim it to MPI so I am just towed it.  Now I am calling to MPI and  they told to find a shop for repair in that case no one is accepting water damage. I just take loan from bank and bought car for myself but I am so broke I don’t know how to handle it. I am just paying my loan. I am ** ** not working and MPI fee no one is here who can help me. * ** ****** ****** please help me to get back my money so I can pay my loan to bank ****** ** **** ** ******* ** ***** ***

  Business Response

  Date: 08/08/2024

  As you can imagine, we cannot warranty anything that is caused by a driver getting into an accident such as waterlogging their car. That is why we suggested to make an MPI claim as it is a matter of insurance not warranty. We would happily fix a water damage claim in our shop however it is suggested that they take the car to a ***** dealership as we are not equipped to do this extensive work on another make of vehicle. We can not offer a refund and accept return of a vehicle that was damaged at the fault of the owners operation. 

   

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen

  Customer Answer

  Date: 14/08/2024

   
  Complaint: ********  
  I am rejecting this response because:

  I am contacting you in regards to my client Muqaddas ********, assigned complaint ID ********* With Muqaddas's permission I would like to respond to a recent email to her by BBB. My self and my co-worker Kim ***** have been supporting Muqaddas to sort out the issue of the vehicle she recently purchased. After reading the response from the dealership Auto Huas Volkswagen, I am forwarding you the details about Muqaddas's claim with MPI, where they determined that not only there was water damage to the vehicle but there was also a used engine installed in the vehicle where there were several wire connections that were damaged.

  We are under the understanding that the dealership was in full awareness of the state of the engine when they first sold the vehicle to Muqaddus but failed to inform her of this detail.  We are therefore requesting that the dealership take responsibility for the engine that was installed in the vehicle in the first place.

  We are working with Muqaddus and MPI regarding the water damage.  However, MPI will not deal with the engine issue as it was the dealerships responsibility.

  Our desired outcome for this mediation is for the dealership to fix and or to replace the engine in the vehicle without further cost to our client.

  MPI also indicated that when we take the vehicle to an approved MPI accredited mechanic, and they open the vehicle; if the issue is a manufacturer default, they will not cover the claim.  If this is the case, we also want the dealership to take responsibility for fixing this as well.

  Should the dealership refuse, we will be pursuing this matter through court.

  Thank you for your assistance in this matter as we hope to avoid the court processes.

  ** * ******** **** *** ** *** ******** ** *** ********** *** ****** ** **** *** ** * ****** ****** ** **** ********* * ******** ** **** ******* *** ** ******* *** *** **** ***** ********* ** ** **** **********  **** ********* ** **** ******* *********** ****** ** *** *** *** *******
  

  Thank you for your involvement in this case. If you have any questions please reach out.

   

  Maryam ******* **** ****

   

  ******* ****** ******** *********** ******** ******* ****** ***** ********

  
  
  ********** ******** ********

  Business Response

  Date: 21/08/2024

  We are not sure where these accusations of replacing the engine in the car are coming from. We did not replace an engine at any point in this car. Our service records show we did an oil change, inspection, detailing of the vehicle that is it. If an engine was replaced at some point it was not done here, nor did we have any knowledge of it prior to reselling the car. When we take in a used car we can get all the information from the carfax and previous owner as much as possible but if things like this are not disclosed we can not relay information to the next buyer. 

  ** ****** ** ***** ********* ***********. We do sympathize with the personal situation of Muqaddus but that does not warrant false accusations. We suggest they continue to deal with MPI for the water damage they caused to their car. MPI would of course deny a repair that was caused by a manufacturing defect. This is why things like warranties are offered to all our customers. There is no crystal ball to determine when or if a vehicle may experience a problem in the future.  Should there be something not covered by MPI, they do have a coverage through ****** warranty that may cover those repairs. The inspection with MPI needs to be completed before anything further. 

   

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car on April 26, 2024, there was damage to the back bumper and one tail light. I was told by the salesman that within two week the car would be scheduled to go back to have the damage repaired along with other parts that were ordered according to the salesman, but I never received a list. It is now June 5th and there is still no date set for repairs. I tried multiple times through the salesman and dealership reception to book an appointment and they keep pushing me off. Shortly after I brought the car home I contacted the salesman that there was an issue with the the park aid/back up camera/front collision warning, which were features advertised with the car. I was told the manger would return my call but never did. It was also advertised with having a navigation system which it does not. I did speak with Cole **** when I tried contacting the dealership again and he was extremely rude and unprofessional. I mentioned how the car was advertised with a navigation system and his response was just because they advertised it as having one that doesn't mean it does. When I questioned him why was it advertised as having one when it doesn't he became extremely rude *** **** **** *** ****** ** **** ** *** ** ** ** ***** and how it was my fault for not noticing that it didn't have that feature which I would have never have noticed on the test drive. The car was also advertised with no significate damage but after the agreed repairs I also noticed the panel on the side has been repainted and is still dented (not reported on carfax). ** *** ********** ** *********** *********** I'm at the point where I would like to just return the car but no one will even accept my call not even management and the salesman just keeps telling me "I'll contact you soon to schedule an appointment" and still nothing.

  Business Response

  Date: 03/07/2024

  Good morning, 

   

  I'm not sure where the breakdown in communication with this customer was but we will reach out today and get her booked in for the agreed upon repairs. 

   

   

  Chris Moore

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen

  Customer Answer

  Date: 09/07/2024

   
  Complaint: ********  
  I am rejecting this response because: 

  Update- they finally got back to me and took in my car but now its been at the dealership for a full month and expected to be there another week. The pick up date has been pushed back so many times with no updates unless I'm the one to continuously ask.I wanted to buy a summer car and now I haven’t had it for a full month of summer with no promised return date and no compensation for this horrible service.

  On top of all this the salesman Abdul called me to ask me what repairs still need to be done… not sure how I would know the answer to that when you have my car. 

  at this point i want a full refund *** ************* 

  
  
  Sincerely,
  
  Phoenix *********

  Business Response

  Date: 18/07/2024

   

  Our GSM and sales consultant have been in constant contact with this customer. We have explained that the body shop had to order parts for the repair and there is delays in the supply chain for these parts that is outside of anyone's control. To make the situation better we have provided her a brand new $****** SUV to drive around in while the repairs happened. Her car is slated to be complete later this week - which she has been made aware of. 

   

  We committed to fixing the car, provided her superior complimentary vehicle to use, kept her completely updated as to the repair status. There is not much more customer service we could provide. 

   

  Chris *****

  Platform VP

  Porsche Centre Winnipeg | Go Auto Haus Volkswagen

  Customer Answer

  Date: 18/07/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  I was finally able to pick up my car after 6 weeks and 2 days, was told the front end scratches weren’t repaired as agreed upon, window coating wasn’t done as agreed upon and there was somehow scratches on the brand new bumper they put on so we came to a deal of $**** compensation, which was irritating but I settled for because the other repairs we agreed upon when i bought it i was told were completed now.
  Which was- a brand new back bumper and taillight, but the bumper is not brand new and not aligned with the body of my car at all, it has holes in it and loads of chips/scratches along with my bottom break light hanging out.
  The left rear quarter panel was supposed to be repainted as compensation for the car being falsely advertised without navigation but the paint repair job is so bad it’s cracking. 
  The park aid/backup camera I was told were in working order still do not work and the paint around my sensors has been horribly chipped with no repair done to fix it.
  I was also told I would be getting a new rear diffuser but instead of getting a new one they didn’t replace it and ***** my old one so now my car is left bare without one. 
  At this point I do not want to keep dealing with the company back and forth and would like to return this car, as its still not in the promised condition as what i was told when I bought it. 
  Sincerely,
  
  Phoenix *********

• Initial Complaint

  Date:27/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 21 I picked up my new 2024 Tiguan from the Auto Haus dealer on Pembina highway. As they where showing me the in car options and how they work ( ** *** ******* ) the fan cut out. They went in to get help. A ******* came out and said service was gone home so take the car and make an appointment. I did and came at 8 am. 2.5 hours nobody looked at the car. Service was questioned, they said not how it works. Went back to wait. I was offered a loaner Twice which I refused because I thought it was a fuse. After lunch time I went to see the manager and met C **** sales manager. I expressed my frustration with 0 explanation on what was going on. * **** **** ***** ** **** ******* **** *** * ***** ** ** ***** *** **** * *** ***** ********** ** * *****. Then I was told they had to order parts which were 5 to 7 days out. I said what now I don’t have another car. A ******* said I will get you a loaner which I now accepted because of the time line. C **** then looked at his computer and said oh look no more loaners too bad. I left the office. A ******* to his credit followed me out and got me a loaner. If anyone had taken 5 minutes to bring me up to speed this would never have happened. * ***** *** ***** ***** ** * **** ** * ******* ******** ******* *** **** ******** *** ******