Complaints

• Initial Complaint

  18/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  With the goal of moving from *** ********* to ******* requiring a long distance mover, I began researching local movers and contacted Smart Movers in hopes of a smooth and quick transition. The general timeline proceeded as; Aug 23rd discussed moving date and estimate Oct 2nd finalization of move date and down payment on movers fee Oct 15th movers arrived around 9am, provided boxes and loaded truck left around 12 I then left for the airport under the impression that in around 14-24 hours my belongings would be joining me having been given no prior knowledge that there would be a delay. On Oct 16th after multiple calls to try and learn the current status of delivery, was told they hadn't even left yet and wouldn't up to a week as well as started demanding final payment ahead of time before the move was even completed whilst simultaneously began making offensive and ridiculous claims towards my previous dwelling regarding cleanliness and blaming a workers supposed illness on the premises which is highly unlikely from a medical perspective as it nothing would incubate that quickly. Oct 17 Was able to finally talk and they flat out denied doing their job but still demanded to be paid Oct 18 police involvement, J*** ***** , company owner feigned ignorance with officer and then promised to release items minus a "storage fee" I tried to explain to the officer this was a tactic to still scam us for money and was ignored, later was contacted by J*** who demanded $1900 for release of my possessions. The nature of the dispute is; failure to provide the service agreed upon inappropriate conduct unsuitable paperwork outright theft and then extortion by making hostage of $5000+ worth of property unrightful delay of delivering possessions The business has not tried to solve this problem and instead escalated it by flat out refusing to communicate in a civil manner, the owner is beyond two faced having fooled the police whilst immediately continuing his illicit scam

  Business response

  22/10/2024

  We responded to this persons request for a price quote based on a list of items this customer emailed to us on August 23rd 2024 > I responded as per the following >TO ; ******* ***** ( Sorry for the late reply ******* * it has been very busy Summer for us )

   

  PLEASE feel free to contact us during normal office hours Monday thru Friday 8AM to 6PM and Saturday 8AM to 3PM AST or email anytime

   

  PLEASE READ THOROUGHLY AND CAREFULLY

   

  ******* * ***********************************

   

  ---Here is the exact guaranteed cost based on the total cubic feet and average weight based on the ***** ******** weights and measures for typical household items and as indicated at the bottom of the page as an attached file >>>  and as corresponding to the ' list of items' on the filled out excel spreadsheet>

   

  Based on the excel spreadsheet and the corresponding numbers for the total cubic feet of your shipment as 'list of items ' equaling 305 cubic feet @ $ 9.91 plus hst per cubic foot for your relocation from *********** *** ********* to ******** ******* Fall / Winter of 2024

   

  ----Grand Total based on 305 cubic feet at $ 9.91 per cubic foot equals $ 3022.55 plus hst

   

  -This cost includes $ 25,000 full replacement cost insurance ( exceptions being items that are not professionally boxed by Smart Movers Atlantic staff . Also electronics and electrical appliances must be tested by a certified technician and verified as to their working condition prior to moving and noted on the cargo inventory before loading ) and all fuel surcharges, toll and scale fees

   

  ---If applicable Please add $ 45.00 per hour for pickups or deliveries above second floor apartment buildings and or Difficulties in parking and access to apartment buildings and residences.

   

  ----There are NO HIDDEN CHARGES . All furniture and items are wrapped and covered for maximum protection . We provide a minimum two or three man professional moving team for both pickup and delivery----We provide disassembly and reassembly of furniture items i.e. bed frames , mirrors off dressers , table legs etc and we place all items in the new home including boxes as per your instructions. Our service between the ********** and ******** ******* and ****** is weekly

   

  ---- Please note > the following 2 paragraphs only apply if more items are moved than what is indicated in the list of items

   

  ----PLEASE NOTE : Cost is determined based on the actual size of your shipment measured once loaded onto the truck . We use industry accepted standards and formulas ( average weights and measurements for household items as listed on the excel spreadsheet below )   in calculating an estimate based on the information you provide i.e. pickup and drop off locations and the number and type of items to be relocated.

   

  ----Pricing provided above are estimates only , based on the information the potential customer provides prior to pickup . Actual cost is adjusted according to the amount of items picked up at pickup address or addresses and calculated accordingly , based on the cost per cubic foot 'rates' as quoted above and either being the same or more or less than the quoted prices above based on the actual amount of items moved and services rendered i.e. change of destination , boxing / packaging , storage and warehouse handling service , shuttle services etc , if necessary and or as requested , can and does incur additional charges if these additional service are required

   

  We are a full service professional relocation company with all the trucks, equipment and trained personnel to provide you a reliable and competent move . Feel free to contact me anytime for more information or to reserve. **** ***** SMART MOVERS *********** ************ ******* ************ **** **** ************** Maritime representative for I-relocate Canada

   

  We accept the following  methods of payment  > Cash, E-Transfers, CERTIFIED BANK DRAFT ( officially minted gold bullion in the form of bars or coins as well as silver bars and coins are accepted as legal tender currency at daily spot price

   

  PRICING as pertaining to the cost per cubic foot , is valid for 150 DAYS from date of request for Quotation . Move dates thereafter may be subject to change if there are  increases in costs of operations i.e. fuel prices etc

   

  Please note ; Upon agreement to the terms as outlined above , all contractual obligations are governed by the consumer protection laws of the ******** ** *** ************** ***** SMART MOVERS *********** ************ ******* ************ Toll Free ************** ******** representative for I-relocate Canada

   

  >>Here is the information I need when you are ready to reserve >> I need pickup and delivery addresses with postal codes and best contact phone numbers and best pickup and delivery dates . Also a non-refundable $ 350.00 plus hst ( $ 402.50 )  to secure your reservation and is subtracted from your move total on the day of pickup . You can e-transfer to this secure email (  ***************************** ) or mail a certified cheque to our office a* *** *** ****** ****** *********** *** ********* *** *** * POSTAL MAILING OPTION FOR CERTIFIED CHEQUES IS FOR RESERVATIONS ONLY )  j*** ***** SMART MOVERS F********** ************ ******* ************ Toll Free ************** Maritime representative for I-relocate Canada ; Website ** ***********************************

   

  THE FOLLOWING EMAILS PROVIDES SEQUENCE OF EVENTS >I have I'm still in discussions with my potential roommate about moving plans. I'm worried that the 14 hour drive would include the hourly rate and make things much more expensive than the quote.

   

  SMART MOVERS ATLANTIC <****************************** Sep 18, 2024, 9:24?AM 

  to Timothy

   

  We do not charge by the hour for long distance moving . It is always based on the size of the shipment. **** ***** ***** ****** ******* ************ ******* ************ **** **** ************** ******** ************** *** ********** ****** * ***************************

   

  T****** ***** Oct 2, 2024, 7:12?AM

   

  to me

  We have made a concrete plan for the move we have been planning. I would like to move on the 15th. I'll follow up with the addresses a little later today when the person who I'm moving in with wakes up. He is also gonna be the one sending the etransfer for the down-payment once we confirm the date

   

  On Wed, Sep 18, 2024, 9:24?a.m. SMART MOVERS ATLANTIC ******************************* wrote:

   

  We do not charge by the hour for long distance moving . It is always based on the size of the shipment. **** ***** ***** ****** ******* ************ ******* ************ Toll Free ************** ******** ************** *** ********** ****** ; ***************************

   

  T****** *****

   

  Oct 2, 2024, 7:22?AM

   

  to me From ** ******** **** *** *** *********** *** ********* *** **** ** ** ******* **** *** **** ******** ******* *** ****

   

  I'm gonna have some boxes packed before the move to make the process a bit faster for us as I have to take a plane to get to the location ahead of your team so gotta get everything moved into the truck before I have to leave, I'll be taking the latest possible flight so we would have several hours if we start in the morning

  SMART MOVERS ATLANTIC I assume you are referring to Tuesday October 15th ? Other than what you have already sent for addresses , we will need the following when you are ready to rese Oct 2, 2024, 11:32?AM

   

  T****** ***** Best contact number will be ************ for both pickup and delivery. And will get the deposit sent out in a bit. Oct 2, 2024, 12:55?PM

   

  T****** ****e The transfer will come from a J*** ******* Oct 2, 2024, 12:57?PM

   

  SMART MOVERS ATLANTIC ******************************* Oct 2, 2024, 2:23?PM to T****** Sounds good, thank you, T******

   

  T****** ***** Etransfer has been sent. Let me know when you received it it should have my name as a message Oct 2, 2024, 2:52?PM T****** *****

  Oct 3, 2024, 10:56?AM To me Could you let me know when the earliest you we would be starting. Cause I need to book my flight in advance.

   

  SMART MOVERS ATLANTIC <***************************** Oct 3, 2024, 8:10?PM 

  to T****** > Between 9 and 10 am for pickup. Will call before arrival > j*** ***** ***** ****** *********** ************ ******* ************ **** **** ************** ******** ************** *** ********** ****** * ***************************  ******* *****

  Oct 16, 2024, 5:30?PM (6 days ago) to me Hi there I have thoroughly read through these emails. There is no mention of delivery timing. It never got mentioned at the apartment or over the phone until today. I had to double check woth the people who helped me yesterday. I would like to get a copy of the forms I signed to double check them.

   

  SMART MOVERS ATLANTIC ******************************* *** *** ***** ******* ** **** ****

  to T****** > Right off the bat T****** , as a salesperson , I am certainly grateful you chose us as your service provider . The list you provided was practically spot on and the price as promised is pretty well as promised.. I do have some issues though of which we are not being compensated for . One , your items were not ready to be picked up and we had to provide boxes ( I did adjust the invoice to reflect providing boxes ) The extra time it took to pick up your items because you were not ready . Also the filthiness of the apartment was way beyond normal , so bad one of our staff was sick today because of it. I raise these legitimate complaints one , because you are now acting as if the cost is a surprise , of which I am a little taken aback , as this was previously agreed upon after you had provided a list and I had provided a cost based on the cubic feet , after which you agreed and sent a deposit to make your reservation . As for delivery ,  I had previously spoken to you of an average window of 7 to 14 days depending upon our schedule. Also in the email quotation sent to you August 23rd 2024 I had requested both a pickup and delivery date . As now you are aware , you had never provided a delivery date , only a pickup date...Also please note , we cannot schedule for delivery until the full amount owing is paid. Thank you for your cooperation. **** ***** ***** ****** *********** ************ ******* ************ **** **** ************** ******** ************** *** ********** ****** * ***************************

   

  SMART MOVERS ATLANTIC ******************************* Wed, Oct 16, 6:32?PM (6 days ago) to Timothy Here is the picture of the signed contract >> 

  2 Attachments • Scanned by Gmail T****** ***** I wish to apologize for one of your guys getting sick. Unfortunately and despite my attempts to stem it there is mold underneath the carpet. And I also apologiz Oct 16, 2024, 7:15?PM (6 days ago)

   

  ******* ***** Oct 16, 2024, 7:39?PM (6 days ago) to me  

  And it's less surprised at the cost. I was just misunderstanding the original quote. My roommate. The one who's paying for it would like to speak with you for a few minutes. I'm sorry about all this

   

  SMART MOVERS ATLANTIC ******************************* *** *** ***** ******* ** **** **** ** *******

   

  *******, management wishes to inform you that because of both online harassment and harassing phone calls by parties associated with you, we will not conduct your items for delivery to ******* .Also as earlier noted , we have a health concern in handling your items.  A new invoice for local pickup and storage will be forthcoming and will be due upon receipt of invoice. . Please arrange to either pick up the items yourself or have another carrier do so as soon as possible.. Also please note that this is your 30 days notice beginning today . If outstanding monies are not paid , your items will be sold at public auction in order to recoup all monies owed to us. j*** ***** ***** ****** *********** ************ ******* ************ **** **** ************** ******** ************** *** ********** ****** * ***************************

  Customer response

  22/10/2024

   I am rejecting this response because:
  
  The "response" in question does not try to resolve the issue of making no attempt to complete the service they were hired for. The "contract" they had stated transport from *********** ** ******** , with NO mention of delays in leave date NOR secondary or tertiary stops or unloading and reloading of items. It most certainly did not state that possessions can be used as collateral and made no mention of the absurd and unethical demand of full payment before any service was provided. Adding on to this the sheer rudeness of how things were handled, upon trying to find out the status of transit I was told they had to wait for the truck to check in, whilst the owner CLEARLY knew already it was on its way to an unapproved location to be unloaded and used for extortion at his leisure. My fathers remains were among the contents, so while possibly unintentional this does not however reduce the fact that by his unethical business practices he has caused me great emotional harm as well as financial in the hundreds of dollars I have had to spend to keep myself going while trying to have my possessions arrive so that I can live.

  As stated before and to Jeff personally my main concern is the release of my possessions that are being held unlawfully, which would end this matter. As Jeff hopefully has noticed by now I will not stand idly by while he attempts to con me out of money he has no right to, nor will I accept his disgusting behavior of detaining other peoples belongings without contract or their permission.

  Business response

  22/10/2024

  **** ****** It appears this customer previously had a willing partner to pay for his move and that partner backed out . That is the only reasonable explanation of why this customer has refused to pay for his move. The only other explanation is that they never intended to pay for the move to begin with and we ended up being nothing more than a garbage pickup service ( clean out the apartment )

  Customer response

  22/10/2024

   I am rejecting this response because: **** ***** is clearly dodging the issue of his gross incompetence, lack of ethics , blatant theft and attempted extortion. All funding has always been secured and prepared, J*** was told THIS when he started making his unacceptable demands of full payment without doing any work, we told **** , you can DO THE JOB.. and GET PAID, or continue on with this and we will escalate it MORE. AND MORE. **** laughed and hung up. We got the police involved, he lied to them over the phone. We filed this complaint and he still is spewing out lies with no remorse. I don't know what kind of home life J*** ***** had growing up for him to have become such an individual as to call other peoples possessions garbage, or to hold someone's FAMILY MEMBERS REMAINS HOSTAGE. But J*** ***** needs to realize he is in the wrong and this will not go away until he releases the property, and if a single object is damaged he WILL be paying full price for replacement, so the sooner he smartens up and contacts me with a civil and signed agreement to release my possessions to a party of MY CHOOSING, the better for him, because this will NOT END until then.
  

• Initial Complaint

  30/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The date the Smart Movers moved my husband and I to our apartment was March 24, 2023. We are both seniors in our late 60's. We had contacted Smart Movers in February to book March 24 for our move. I talked to **** ***** on the phone to ask for a quote and to ask for a discount, he told me it would cost us $145 an hour. We would be available for an ex-military discount but not a senior's discount. The amount we were charged for the move is $1755.00. The 2 young guys who moved us arrived at 11:10am and finished the job at 11:30pm. Never did we expect to be charged that amount. We were not given an invoice nor a receipt. NO DISCOUNT was given to us either. We are very disappointed in this moving company. **** ***** lied to us by saying we would be getting a discount. We have moved several times due to my husband's postings during his 24 yrs in the military. We have seen many professional movers in those 24 yrs. but these 2 young guys did not meet the criteria of professional movers. Who takes 12 hrs to move a 2 bedrooms, 1 sofa for living room, 4 chairs, 1 dinning room set with 8 chairs, 3 dressers. There was no appliances to move at all. Had about 20 med size boxes. We are beyond disappointed in this moving company. We would like to get our discount that we were told we would get. An invoice and a receipt. We have no records of this company moving us. Are they legitimate?

  Business response

  27/04/2023

  Customer was provided the hourly for their local move within Moncton / Dieppe as detailed below . As stated by the customer here > ******* ***** provided the following details in an email sent prior to move >>' Moving from ** ***** ****** ******* *** *** ** **** ****** ********** *** **** ******* *** ***. We think 2 men should be enough for our move'' 
  
  Customer was provided hourly rates ( as they agreed to )  for their 5th floor apartment move with a storage unit at the other end of the building in the underground parking . Their was a lot of walking plus a large amount of items . The 9 or so items was right on for the time it should take to do this kind of move with full dismantling and with resembling and setup .  As promised customer received 15 % seniors discount . It was very unfortunate that Mrs ******* ***** was extremely rude throughout the day with our staff to the point harassment . I can't imagine how to two professional staff were able to keep their cool working under such condition s . They were beyond professional .  
  
  
  
  
  ---Inquire within to see if you are eligible for our  15 % discount > i.e. student , senior , military etc.
  
  
  Thank you for contacting us , ******* . Here is our information for your local move within Moncton / Dieppe , April 20th or 21st 2023
  
  
  PLEASE feel free to contact us during normal office hours Monday thru Friday 8AM to 6PM and Saturday 8AM to 3PM AST or email anytime.
  
  
  ------ The hourly rates are as follows for moves within Moncton ; 2 man team and moving truck is $ 145.00 per hour plus hst  ; 3 team and moving truck is $ 195.00 plus hst per hour ( PLEASE NOTE ; 3 hour minimum charge for all incity relocations ( Moncton , Riverview and Dieppe ) and for outside of the city moves please add the drive to and return to Moncton over and above the 3 hour minimum charge.
  
  
  ---This cost includes $ 25,000 full replacement cost iinsurance ( exceptions being items that are not professionally boxed / packaged by Smart Movers staff . Also electronics and electrical appliances must be tested by a certified technician to verify their working condition and noted on the 'bill of lading' prior to moving and loading onto truck ) and all fuel surcharges . There are NO HIDDEN Fees . All furniture and items are wrapped and covered upon pickup for maximum protection.
  
  
  -------We provide a minimum two or three man professional moving team . We provide disassembly and reassembly of furniture items i.e. bed frames , mirrors off dressers , table legs etc and we placed all items in the new home including boxes as per your instructions.
  
  
  --------PLEASE NOTE : prices can vary based on amount and type of items and if apartment buildings , floor level , stairs , distance from truck to apartment etc can also affect the amount of time it takes to complete the move . Hourly rates always apply .Please note the 3 hour minimum charge for all incity relocations plus drive to and return from outside city of Moncton / Dieppe and Riverview locations including Shediac , Salisbury , Petitcodiac , Anagance and Bouctouche and Cocagne and area's.
  
  
  We are a full service professional relocation company with all the trucks, equipment and trained personnel to provide you a reliable and competent move . Feel free to contact me anytime for more information or to reserve. **** ***** SMART MOVERS Moncton 506-853-9644 Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada.
  
  
  We accept the following  methods of payment  > Cash, E-Transfers, CERTIFIED BANK DRAFT ( officially minted gold bullion in the form of bars or coins as well as silver bars and coins are accepted as currency at daily spot price).
  
  
  When you are ready to reserve I will need the following information ;>> I need pickup and delivery addresses with postal codes and best contact phone numbers . Also a non-refundable $ 50.00 plus hst ( $ 57.50 ) deposit to secure your reservation and is subtracted from your move total on the day of pickup once the total number of hours has been determined and final cost is calculated and due at that time . You can e-transfer to this secure email address or mail a certified bank draft to 444 Adelard Savoie Boulevard Suite 3-M Dieppe New Brunswick E1A 7E6 **** ***** SMART MOVERS Moncton 506-853-9644 Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada website
  

  Customer response

  27/04/2023

   I am rejecting this response because:  We did not receive any kind of discount (seniors or ex-military). Not even a receipt or an invoice from their so called company. Mr. **** ***** lied to me, he told me we would receive ex-military discount at the time of asking for a quote.  We did not expect our move to take 12 hours to move 2 beds, 3 dressers, a sofa, 4 chairs, a little deep freeze and a 8 chair dinning room set. The time was not justified to pay $1700 at the end of our move.  The movers arrived at the house at 11:00am. They did not start moving items until 11:30am.  They left Fredericton, NB in the early morning of March 24 and arrived at our residence, which is in Dieppe, at 11 am.  Why should we have to pay from the time they left their company in Fredericton? We live 1 1/2 hours from Fredericton? Did we have to pay for their gas?  I was not told at the time of booking that the company was in Fredericton.  I thought they were in Dieppe.  Why did they not have a bigger truck to avoid making 2 trips from the house to the apartment?  Why did they take their time in moving our belonging?  I do admit to having a lot of personal items.  I do admit to being rude to one of them after he told us what they wanted us to pay them. We did not expect them to take 12 hours to move us nor expect to pay $1700.  This matter can be taken further if they do not agree to give us the 15% that was discussed at the time of booking.  I'm very disappointed in this company from Fredericton!
  
  
  

  Business response

  27/04/2023

  this ****** ***** is probably the most unethical customer I have ever experienced . Extremely dishonest . Never a worse experience. I wish I could be less harsh but its the only way I can respond to flagrant dishonesty and lies.

  Customer response

  27/04/2023

   I am rejecting this response because: My words against his!!!  **** * **** **** company.  I will s***** *** ***************** ** **** ******* **** *******.  ** **** ****** *** ** this so called moving company.  **** * ****** ** * ****** *** **** ****** ** *** **** ** ******* **** *** ****  ***** ** ***** ****** ********* ** ********* **** ***** **** ******* ** ******** ******** what is your problem?  **** ***** **** *** ***** *** ***** ******* * ****** ***** *** ****** ********* ** ********
  
  

• Initial Complaint

  05/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired **** ***** to move our belongings from Mississauga to Cape Breton. The price changed but that’s not the concern. I want to pay with my ********** that he has the number for. He demands cash and threatened to leave my belongings in Moncton and charge me daily for storage if I don’t pay cash by 11 this morning. We spoke prior to the move and he asked for etransfer and I said I am not set up for that. I said I can only do credit card. He said well you know cash is king and would credit me the hst amount towards my payment. I did say well maybe I could do that. Shame on me. I gave him my credit card number on the phone and I’ve asked him to put it all on my card. He becomes very angry and won’t allow me to speak and his version is not accurate. All I want is to pay with my **********. That’s it. He told me you pay nothing other than a deposit until items delivered to your destination. Now he insists cash before it departs. He says I’m trying to steal from him and he’s going to sue me. I have nothing and he has my belongings and my credit card so where this is coming from I can’t understand. Please help. Thank you kindly, Bernadette I tried to get pics of emails but we are driving so it’s difficult. I will provide these as soon as I can.

  Business response

  05/08/2022

  As discussed previously and as detailed in the emails we do not accept or process credit cards as detailed in emails sent June 8th and 9th 2022 The following is the acceptable methods of payment >>We accept the following  methods of payment  > Cash, E-Transfers, CERTIFIED BANK DRAFT ( officially minted gold bullion in the form of bars or coins as well as silver bars and coins are accepted as currency at daily spot price )
  
  
  The following is the information needed to do the bank to bank transfer for the amount of the invoice totaling $ 5443.65 Here is the banking details >DIRECT DEPOSIT BANK INFORMATION > ****** **** ******* * ***** *********** * ** *** *** ******* * *** ***** ***** ******** ** *****13 > 1** **** *** ************ ** *** ***
  
  ---Please note once payment has been received in full , your items will be dispatched to you . Failure to pay invoice # 955654 in full by tomorrow August 5th by 11am will insure your items will be held in Moncton New Brunswick incurring additional such as warehouse handling fee ( move in and out of storage ) chargeable at $ 3.67 plus hst per cubic foot size of shipment ; Your shipment consists of 585.15 cubic feet chargeable @ $ 3.67 plus hst equaling $ 2147.50 for warehouse handling . Storage is chargeable at .68 cents per cubic foot per 28 day / 4 week cycles ( A load size consisting of 585.15 x .68 cents plus hst equals $ 14.21 plus hst per day of storage required . In order for the moving team to have ample time to drive to you and make delivery in Cape Breton tomorrow payment will have to paid by 11 am AST August 5th 2022
  
  
  PLEASE NOTE ; IN ORDER TO HAVE TIME TO MAKE DELIVERY TOMORROW,  PAYMENT MUST BE RECEIVE BY 11AM AST Friday August 5th 2022 INTO OUR BANK ACCOUNT AS PROVIDED ABOVE .**** ***** SMART MOVERS Moncton 506-853-9644 Halifax 902-629-1544 Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada

   

  email sent june 8th 2022 >>>>>>---Below represents the approximate size of a shipment contained with a 10 x 10 storage unit that is approximately one half full.
  
  
  PLEASE feel free to contact us during normal office hours Monday thru Friday 8AM to 6PM and Saturday 8AM to 3PM AST or email anytime.
  
  
  Thank you for contacting us and thank you for taking Dean's call .  As promised , here is our information  ( a  ' fill it out yourself ' excel spreadsheet for household items is at the bottom of this email . If you have difficulties filling it out let me know )  > As mentioned below , if you can provide a list and or pictures of all that you are moving , I can provide a more precise cost estimate
  
  
  ----The following is the cost to relocate a lightly furnished two bedroom home , consisting of 357 cubic feet @ $ 8.86 per cubic foot plus hst ( actual measured size of shipment once loaded onto truck , based on 7 pounds per cubic foot equaling 2500 pounds ) from Mississauga Ontario to Sydney Nova Scotia Summer 2022 ----Linehaul fee ; Your cost will be $ 3163.02 plus hst
  
  
  or
  
  
  ----The following is the cost to relocate an average furnished two bedroom home / apartment  , consisting of 500 cubic feet @ $ 8.86 per cubic foot plus hst ( actual measured size of shipment once loaded onto truck , based on 7 pounds per cubic foot equaling 3500 pounds ) from Mississauga Ontario to Sydney Nova Scotia Summer 2022 ---- Linehaul fee ; Your cost will be $ 4430.00 plus hst.
  
  
  -----This cost includes $ 25,000 full replacement cost insurance ( exceptions being boxed items that are not professionally packed by Smart Movers Atlantic staff . Also electronics and electrical appliances must be tested by a certified technician and verified as to their working condition and noted on cargo inventory at time of pickup and prior to moving ) and all fuel surcharges, toll and scale fees
  
  
  ----If applicable Please add $ 45.00  for pickups above second floor apartment buildings and or Difficulties in parking and access to apartment buildings and residences.
  
  
  There are NO HIDDEN CHARGES.------All furniture and items are wrapped and covered for maximum protection . We provide a minimum two or three man professional moving team for both pickup and delivery . We provide disassembly and reassembly of furniture items i.e. bed frames , mirrors off dressers , table legs etc and we place all items in the new home including boxes as per your instructions .-----Our service between the Maritime's INCLUDING Cape Breton and Southern Ontario and Quebec  is weekly
  
  
  ---PLEASE NOTE : Cost is determined based on the actual size of your shipment measured once loaded onto the truck . We use industry accepted standards and formulas ( average weights and measurements for household items as listed on the excel spreadsheet below )   in calculating an estimate based on the information you provide i.e. pickup and drop off locations and the number and type of items to be relocated.
  
  
  ----Pricing provided above are estimates only , based on the information the potential customer provides prior to pickup . Actual pricing is adjusted according to the amount of items picked up at pickup address or addresses and calculated accordingly based on the cost per cubic foot 'rates' as quoted above and either being the same or more or less than the quoted prices above based on the actual amount of items moved and services rendered i.e. change of destination , boxing / packaging service , storage  / warehouse handling service , shuttle service etc. as necessary and or as requested . These additional services can and do incur additional charges if needed
  
  
  We are a full service professional relocation company with all the trucks, equipment and trained personnel to provide you a reliable and competent move . Feel free to contact me anytime for more information or to reserve. **** ***** SMART MOVERS Halifax 902-629-1544 Moncton 506-853-9644 Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada.
  
  
  We accept the following  methods of payment  > Cash, E-Transfers, CERTIFIED BANK DRAFT ( officially minted gold bullion in the form of bars or coins as well as silver bars and coins are accepted as currency at daily spot price ).
  
  
  PLEASE NOTE THAT SOME Moving contracting COMPETITORS sometimes unintentionally underestimate weight and cubic feet when initially quoting prices , only to charge according to the real weight and or cubic size of shipment  after pickup . Please compare based on estimated weight and cubic feet as opposed to just the price . Also we have NO HIDDEN Charges like additional insurance costs or pickup and destination fees or fuel surcharges . These additional costs as stated above are included in the quoted price.
  
  
  PRICING as pertaining to the 'cost per cubic foot' , is valid for 150 DAYS from date of request for Quotation . Move dates thereafter may be subject to change if there are  increases in costs and  operations i.e. fuel prices etc.
  
  
  http://www.allpromove.com/cube-sheet/ Please copy and paste and email to [email protected]
  
  
  Please note ; Upon agreement to the terms as outlined above , all contractual obligations are governed by the consumer protection laws of the Province of New Brunswick.**** ***** SMART MOVERS Halifax 902-629-1544 Moncton 506-853-9644 Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada.
  
  
  Here is the information I need when you are ready to reserve >> I need pickup and delivery addresses with postal codes and best contact phone numbers and best pickup and delivery dates . Also a non-refundable $ 350.00 plus hst deposit ( $ 402.50) to secure your reservation and is subtracted from your move total on the day of pickup . You can e-transfer to this secure email ( [email protected] ) or mail a certified cheque to our office at 444 Adélard Savoie Boulevard Dieppe New Brunswick E1A 7E6 ( POSTAL MAILING OPTION FOR CERTIFIED CHEQUES IS FOR RESERVATIONS ONLY )  **** ***** SMART MOVERS Halifax 902-629-1544 Moncton 506-853-9644 Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada

   

  AS DETAILED IN MANY MORE FOLLOWING EMAILS CUSTIOMER IS UPSET SHE HAS TO PAY HST . THOUGHT BY PAYING CASH WE WOULD DECLINE CHARGING HST . IN ORDER TO COMPROMISE WITH HER ODD REQUEST WE PROVIDED HER A 10 % DISCOUNT AS DETAILED ON THE ATTACHED INVOICE . NOW AFTER INITIALLY INFORMING US THAT AN AGENT REPRESENTING HER WOULD MEET US IN CAPE BRETON AND PAY BY BANK DRAFT SHE HAS NOW RECEINDED THAT OFFER AND CONTINUES TO WANT TO PAY BY CREDIT CARD OF WHICH WE DO NOT ACCEPT AND OR CAN PROCESS . NOT SURE WHY SHE HAS RESORTED TO SUCH STRANGE TACTICS . NEVER EXPERIENCE SO ONE SO ODD AS TO NOT UNDERSTAND WE DO NOT ACCEPT CREDIT CARDS . THE INVOCIE IS ATTACHED .

  Business response

  05/08/2022

  it is clearly stated in the email prior to customer contracting our services . Proof is in the emails . I have no idea why the customer is resorting to this tactic . it is costing more for everyone involved in the long run . I can only assume that she wanted the items out of storage in Mississauga that she was paying for in order to dump them on us . so sad . we drove all the way to Cape Breton , all at our company expense . costing thousands in fuel , hotel , wages , food , permits etc. ridiculous and very frustrating for a small to mid size transportation firm . We hear horror stories about moving companies , well here is the other side.

  Customer response

  05/08/2022

   I am rejecting this response because: I have offered to pay upon delivery of my belongings. I have said that on the phone and emails. He insists I pay in advance which never agreed upon. He told me he takes a 350. Deposit and rest of payment upon destination. I have never said I wouldn’t pay for his services. He’s demanding cash in his account before loading my belongings. He has my credit card number . I was told we don’t take payment in full until your stuff is delivered except for the deposit of 350. Which he my ********** number over the phone. He sent another full threat of horendous charges and actions to be taken if I don’t pay cash first. This was never the agreement. 
  
  
  

• Initial Complaint

  19/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We inquired with SmartMovers Atlantic about our move from Smithville, Ontario to North Alton, Nova Scotia. We had told them that we had an average furnished 3 bedroom house. **** from SmartMovers Atlantic had sent us a quote (I’ve attached below), with an excel file for us to fill out and return to him. His quote was $10,762. I filled out the excel sheet and sent it to him a week prior to the move. I followed up with him twice after sending to ensure that he saw it, once by phone and once by email. I did not hear back from **** and assumed the original quote was still valid. The day of the move came, they picked up all of our furniture and I asked again for a quote. The mover said that he could not provide one and that **** will reach out to us the following day with the invoice. **** had sent us an invoice for $20,779. When we reached out to him in shock, he said that we had more than we told him and there was nothing he could do and we had to pay it in order to have our belongings delivered to us or they would go in storage where it would incur further charges we would be responsible for until we paid. We eventually gave in and paid to get our personal belongings. I attempted to settle the issue with **** however he was not willing to hear anything from us and stated that we were trying to scam him. I attempted to explain to him that what he was doing is against the consumer protection act and he insulted me and hung up.

  Business response

  21/07/2022

  Sent May 26 2022 TO : *** ***** ** *** ***** *** ****** ******* ( original response to an online price quote request , originally made by relative of complainant 
  
  
  PLEASE feel free to contact us during normal office hours Monday thru Friday 8AM to 6PM and Saturday 8AM to 3PM AST or email anytime.
  
  
  Thank you for contacting us and thank you for taking ****** call .  As promised , here is our information  ( a  ' fill it out yourself ' excel spreadsheet for household items is at the bottom of this email . If you have difficulties filling it out let me know )  > As mentioned below , if you can provide a list and or pictures of all that you are moving , I can provide a guaranteed price.
  
  
  ----The following is the cost to relocate a lightly furnished three bedroom home , consisting of 900 cubic feet @ $ 8.61 per cubic foot plus hst ( actual measured size of shipment once loaded onto truck , based on 7 pounds per cubic foot equaling 6300 pounds ) from Smithville Ontario to New Minas Nova Scotia July 4th 2022  ----Linehaul  fee ; Your cost will be $ 7750.00 plus hst ( minimum chargeable rate for cubic feet / weight for shipments between North West Ontario and the Maritimes )
  
  
  or
  
  
  ----The following is the cost to relocate an average furnished three bedroom home , consisting of 1250 cubic feet @ $ 8.61 per cubic foot plus hst ( actual measured size of shipment once loaded onto truck , based on 7 pounds per cubic foot equaling 8750 pounds ) from Smithville Ontario to New Minas Nova Scotia July 4th 2022 -----Linehaul fee ; Your cost will be $ 10,762.50 plus hst.
  
  
  -----This cost includes $ 65,000 full replacement cost insurance ( exceptions being boxed items that are not professionally packed by Smart Movers Atlantic staff . Also electronics and electrical appliances must be tested by a certified technician and verified as to their working condition and noted on cargo inventory at time of pickup and prior to moving )  and all fuel surcharges, toll and scale fees
  
  
  ----If applicable Please add $ 45.00  for pickups above second floor apartment buildings and or Difficulties in parking and access to apartment buildings and residences.
  
  
  There are NO HIDDEN CHARGES.------All furniture and items are wrapped and covered for maximum protection . We provide a minimum two or three man professional moving team for both pickup and delivery . We provide disassembly and reassembly of furniture items i.e. bed frames , mirrors off dressers , table legs etc and we place all items in the new home including boxes as per your instructions .-----Our service between the Maritime's including Annapolis Valley of Nova Scotia and Southern Ontario and Quebec  is weekly.
  
  
  ----PLEASE NOTE : Cost is determined based on the actual size of your shipment measured once loaded onto the truck . We use industry accepted standards and formulas ( average weights and measurements for household items as listed on the excel spreadsheet below )   in calculating an estimate based on the information you provide i.e. pickup and drop off locations and the number and type of items to be relocated
  
  
  ----Pricing provided above are estimates only , based on the information the potential customer provides prior to pickup . Actual pricing is adjusted according to the amount of items picked up at pickup address or addresses and calculated accordingly based on the cost per cubic foot 'rates' as quoted above and either being the same or more or less than the quoted prices above based on the actual amount of items moved and services rendered . Additional services as listed here can and does incur additional or price adjustments > i.e. change of destination , boxing / packaging service , storage services / warehouse handling service , shuttle service etc. as necessary and or as requested
  
  
  We are a full service professional relocation company with all the trucks, equipment and trained personnel to provide you a reliable and competent move . Feel free to contact me anytime for more information or to reserve. **** smith SMART MOVERS Halifax 902-629-1544 Moncton 506-853-9644 Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada.
  
  
  We accept the following  methods of payment  > Cash, E-Transfers, CERTIFIED BANK DRAFT ( officially minted gold bullion in the form of bars or coins as well as silver bars and coins are accepted as currency at daily spot price )
  
  
  PLEASE NOTE THAT SOME Moving contracting COMPETITORS sometimes unintentionally underestimate weight and cubic feet when initially quoting prices , only to charge according to the real weight and or cubic size of shipment  after pickup . Please compare based on estimated weight and cubic feet as opposed to just the price . Also we have NO HIDDEN Charges like additional insurance costs or pickup and destination fees or fuel surcharges. These additional costs as stated above are included in the quoted price.
  
  
  PRICING as pertaining to the cost per cubic foot , is valid for 150 DAYS from date of request for Quotation . Move dates thereafter may be subject to change if there are  increases in costs of operations i.e. fuel prices etc.
  
  
  http://www.allpromove.com/cube-sheet/ Please copy and paste and email to [email protected]
  
  
  Please note ; Upon agreement to the terms as outlined above , all contractual obligations are governed by the consumer protection laws of the Province of New Brunswick.**** smith SMART MOVERS Halifax 902-629-1544 Moncton 506-853-9644 Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada.
  
  
  
  sent May 26 - 2022 Hi ****,
  
  Here is the information you requested for our move. I will forward the deposit tonight. We are still working on the spread sheet but we will send that off also ASAP.
  
  **** *** *** ****** ****** *********** ******** *** *** ********* ** ****** ********* ***** ****** **** ******* *** *** *** ***** ************
  
  ****** ***** ************
  
  Best pick up Date- July 3rd, 2022
  
  Best delivery Date- July 8th, 2022
  
  Thanks a ton. I will get in contact when I send the deposit. Talk soon.
  
  ***
  

  Deposit to reserve the move based on the original quotatio sent May 26 - 2022 6 weeks before conducting the move  >>> ******** ***** has sent you $1,237.69 (CAD) and the money has been automatically deposited into your bank account at ******* Financial.
  
   

  Sent June 2nd 2022 ?Hi Jeff,
  
  I’m emailed regarding our move to kentville. It should be under *** Beebe. I’m filling out the excel file and have a few questions about what some of the boxes are.
  
  What are the “cartons” on lines A 112,113 and 114.
  
  Are the mirror cartons for any size mirror.
  
  What are the crate and containers for?
  
  Additionally, it looks like some of the formulas are not working correctly.
  
  Thank you in advance for your help.  
  
  Cheers,
  
  ******

   

  response > June 6 2022 Sorry ******, very busy here  Question # 1 > What are the “cartons” on lines A 112,113 and 114. They are the cubic foot size of each box 1.5 , 3.5 , 4 and 4.5 etc. are box sizes ( these are average size everyday size boxes for moving , nothing out of the ordinary . Question # 2 Most mirrors boxes are telescopic i.e. adjustable for most average size mirrors . Cates / containers are rubbermaid brand or plastic containers you would use for storage / packing for a move etc. Most people have these in their homes to use as storage so it would be you providing the number you have on hand. If you use the excel spreadsheet version as opposed to the pdf file version of the spreadsheet it will self calculate as you click each and provide a number per each item as in the 3 x end tables etc. Feel free to call me if you have any questions or need help  **** smith SMART MOVERS Halifax 902-629-1544 Moncton 506-853-9644   Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada
  
  
  
  Sent June 9th Just checking to see if these answers were any help for you , ****** ? **** smith SMART MOVERS Halifax 902-629-1544 Moncton 506-853-9644   Toll Free 1-866-450-9644 Maritime representative for I-relocate Canada
  
  
  
  Response from customer 1 week prior to already reserved moving date >> June 26 - 2022 My apologies for the delay in getting this back to you. Things have been quite hectic. I've attached the excel spreadsheet below. I did the best I could filling it out, I believe it to be mostly accurate.
  
   customer followed up june 28th to make sure the excel spreadsheet was received > Just wanted to follow up and make sure you received the below email. 

   

  No request was ever made to revisit the original quotation . As promised from the very beginning the cost per cubic foot is guaranteed not the overall cost as the overall cost is strictly dependant upon the amount of items the customer decides to ship. 

   

  It is also important to note that this was all conducted online . Hence the lack of the guarantee of an overall price as no onsite estimate was ever provided nor could be as the customer was informed we do not and could not provide and inhome estimate . What was requested was a detailed list / pictures and or fill out the excel spreadsheet that we provided . The customer did not provide these requests prior to making the reservation nor is it required to do so but as stipulated explicitly the overall cost is not guaranteed but the cost per cubic foot is . sincerely **** ***** Assistant Manager Smart Movers 506-647-2964 

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