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Business Profile

Health Products

Canadian Health Products Int'l Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Canadian Health Products Int'l Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Canadian Health Products Int'l Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 4 packs of Essiac tea! my doctor told me I absolutely can't take them! because I have a problem with kidney stones and this product is very dangerous for the health of my kidneys! I immediately wrote to this company... but no response! I sent 2/3 emails to the contact section of their site explaining my problem and asking for a refund but no response! they never never never answered me! They sent me the package anyway and now it's on its way to my house! they don't think it was a bad company! you don't treat customers in this bad way! I wasted my money on you! cancel the delivery and refund me!

      Business Response

      Date: 10/04/2024

      Thank you for your time today. This email is to confirm that we send ****** ******** ******** March 3rd order by mistake. 

      When we received her March 11th email claiming she had canceled the order prior to shipping date  we searched our email records and found a March 3rd email in in the junk email file that we had missed.  On March 13th we made a total refund to her order including all shipping costs and email her that we had done so.

      We have not received any communication from her since them.

      If there are any other questions please feel free to contact me by replying to this email, or by calling 1-866-727-8800 and asking for *****
       

      Regards,

       


      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 21413101, and find that this resolution is satisfactory to me.

    Canadian Health Products Int'l Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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