Business ProfileforFredericton Hyundai

I started making inquires about studded tires in July 2023, got quotes from 3 places and they were all around the same price. So I went with Hyundai where I purchased my vehicle the rest is history. I am a planner and when I inquired about studded tires I was very clear that I wanted studded tires I already had a pair of perfectly good winter tires but wanted more grip, I had moved out of the city limits and my drive had 2 steep hills so I wanted more traction and that is what I thought I had. Only to find out all winter I have driven without studded tires and did not have any idea that was the case (thank god we had a mild winter) until my friend picked me up and as we are driving, I hear a noise off her tires hitting the pavement, so I mention to her that mine don't make that noise and she says well they should. When I get home, we inspect my tires only to find out they are not studded. At that point I'm very upset and confused as to why they are not studded the holes are there but no studs and that is clearly not what I requested and is stated on the invoice. I make calls to the dealership yet to hear back from them. I could not have been any clearer as to what I wanted and did not get. I spent a lot of money on these tires and if that was the case I didn't need them I could have just put on the winter tires I already had (I saved $1000 for this job from July to Nov). I have any appointment with them on the 9 of May for my summer maintenance on and my car and have made a request to talk to parts manager ******* or Service manager **** ********* to no avail even after all my phone call to the office and leaving message. They are fine taking my money but not interested in fixing a wrong. Come this fall I would like studded tires put on my car free of cost seeing that these studdable tires cannot be studded after being driven on the highway (so I'm told). I have listened to the customer services people with no interests in giving me what I paid for and complied with all the mechanics advice when it comes to repairing my vehicle.