ComplaintsforRallye Motors Hyundai

• Initial Complaint

  13/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 7, 2023, I purchased four MotoMaster *****65R17 and Rims from ******** **** for my 2023 ******* *Tucson", in which was on my ******** **** **********, paid over 24 months. On February 7, 2024, my wife and I had travelled from Bathurst to Moncton to Rallye Motors "Hyundia" and traded our ****** for a ********** ********** At the time of the trade, the four new winter tires and rims were on the ******. We had advised we wanted the winter tires and rim returned as were still paying for the tires for another 21 months. The sales person, ****, asked that we return the summer tires as it had the proper rim and sensors. We returned on February 9 and **** advised they could not change the tires as there was no one in the garage at the at time to change the tires and they would change them the following week. Our Son in Law ***** traveled to Moncton on February 27 to pick up the winter tires with rims. ***** returned the same day with tires and rim and stored them in my car shelter, in tied bags. At the time, I did not think to look at the tires and rim, assuming they were the correct ones. A person came to buy the ****** floor mats and that night asked for pictures of the tires we had. The next morning when I took pictures of the tires I noticed that they were the wrong tires. They were MotoMaster 225/60R17. Due to a family medical emergency, we travelled to Cornwall, ON, from March 10-22. Upon my return, on March 25 I called **** and advised him that the wrong tires and rim were returned. Over the next two days, **** advised he was looking for the tires. On March 27 I received a text from **** advising they could not find the tires. On March 30 **** advised that tires held over 30 days are discarded. We were never advised of that. The last text from **** was on April 1 where they offered to pay $400.00 for the winter tires and rim. However, where I am still paying $1,425.63 over the next 24 months, this is not acceptable. I want my $1,425.63 back.

  

  Business response

  16/04/2024

  Winter tires and rims were provided  on February 27th as indicated by the complainant. The tires were the same brand but different size. This error was not communicated to our dealership until March 25th, again as indicated by the complainant. Had the complainant identified the error in a timely manner a switch could have been accomplished. Unattached used tire inventory is stored for a limited time period then discarded if pick up has not taken place. The tires and rims in question were discarded.  

  The General manager has discussed this situation with the complainant. We have acknowledged our error however there is an element of fault on the complainant for the month delay in notification of the issue. The decision to offer $400 to client was based upon the fact complainant has winter tires and rims of the same make in his possession. The tires and rims supplied plus an additional $400 has more than compensated the complainant for the actual value of the original used tire set.

  What the complainant initially paid for the tires or how they were financed is not relevant nor would the complainant have recovered the full amount on the possible resale opportunity indicated within this complaint.

  The offer of $400 settlement remains as the option for the complainant.

  Customer response

  20/04/2024

   I am rejecting this response because: The tires i got from them that was not the one that was on my ******. They send me old tires and rusted rims and not the same size.

  The tires and rims that was on my ****** were moto master *****65R17, the old on,s i got were 225/60R17.I I got the receipt from **** when i bought my tires and rims it was on november 7/2023. They took possession of my ****** on february 7/2024 that makes my tires and rims only 3 month old. The reason they had my winter tires and rims was that the wife and i decided to go to Moncton Rallye Motor looking for a new care. We used our care as a trade-in. **** was our salesman, they needed the original tires and rims of the ****** because sensors in the rims. We bought a Mitsubishi outlander and used our ****** on a trade-in .We went to Bathurst and came back to moncton on saturday of that week with the original tires and rim of the ****** for the exchange for our winter tires and rims They could not change the tires because there was no one there to do it .I left the tires and rims with them and told **** that i wasn't sure when I could pick them up. **** told me that he would store our winter tires and rims at his place tell we can come and pick them up, there was no date set to when we had to pick up our tires. I want my tires and rims back 

   

  
  

  

  Business response

  22/04/2024

  We stand by our original response and the offer of $400.

• Initial Complaint

  04/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unfortunately, my wife and I were deceived by the ***********, ****** ******* specialist, ******** and ***** manager *****. My wife and I specifically told the salesperson, ****** that we didn't want any bells and whistles or extra coverage on the vehicle at the very. He never mentioned a $2999.00 Package Protection during his sales pitch.We were never verbally informed by all parties about a protection package of $2999.00. ******** went over the conditional sales contract with me and my wife. My wife and I assumed that the $26,755.50 (no mention in writing of a Protection Package) was the cost of the vehicle with taxes. Afterwards ******** asked me to sign the Purchase Agreement but didn't went over each item in the Purchase Agreement with us. I assumed that the information on the Purchase Agreement was all the same as the conditional sales contract (Protection Package is written in the Purchase Agreement but not mentioned by ********) . I trusted her word when she asked me to sign my name on the Purchase Agreement without going through each item. I acknowledge that I should have gone over the details of the Purchase Agreement and unfortunately blindly trusting ********. We only noticed the fine details of the Purchase Agreement a few days after we bought the car. My wife and and I are extremely disappointed and frustrated with the team at Rallye Motors Hyundai Moncton for this deception. On August 11th, 2023, I went to the dealership and spoke with sales manager ***** along with the ****** and ******** about our experience with ****** and ******* regarding the above mentioned issue. ***** said he could offer $1000 compensation for our ordeal for which I refused as I feel it is not enough. He said that he would get in touch with **** Hyslop, ******** of finance if above $1000. In the afternoon of August 11 2023, **** ****** ******** of finance. He stated that I signed the contract and there was nothing he could do about it. ****** *****.y

  

  Business response

  06/12/2023

  This transaction involved a husband and wife, with the wife purchasing the vehicle. During the process, all the included accessories were explained to her.. 
  The sales representative meticulously reviewed each line of the worksheet, clearly indicating in the accessories section that the vehicle included the Protection Package that was applied prior to the complainants expressing interest in the vehicle.  During the purchase process an alternative vehicle without the protection package was offered to the purchaser. The purchaser chose the vehicle with the protection package.
  The customer initialed next to each detail to acknowledge the inclusions. Additionally, our Finance specialist revisited the worksheet to ensure no information promised by the sales representative was omitted from the purchase agreement. This review occurred at the sales representative’s desk before proceeding to the Finance Office. 
  The Finance representative meticulously went through each line of the purchase agreement, explaining all products and accessories. The Sales Manager monitored this process. The complainants signed and initialed documents confirming their awareness that the unit had a Protection Package and the charges for this package.
  At the inception of the complaint the purchaser was offered the option of returning the vehicle which was declined by the purchaser. We then presented a monetary  good will offer  which was also declined by the purchaser. 
  The purchase agreement is clear with all appropriate disclosures. Attempts to provide a suitable solution to secure a future long term relationship with the purchaser have been declined by the purchaser. Consequently no compensation or additional action to resolve this complaint will be considered.
  
  

  Customer response

  09/12/2023

   I am rejecting this response because:
  
  I always tell the truth. My wife and I were not aware of the protection plan fee of $2999.00

  Regrettably, I signed the Purchase Agreement blindly when the finance person told me to sign and initialize here and there without reading through the Purchase Agreement.

  I assumed that it was the same as the Conditional offer which  had no mention of the Protection plan fee of $2999.00. 

  Once I signed the agreement, I knew that it was a done deal and that I had been taken for a ride. This is very difficult to prove as it's my (and me wife's) word against their word.

  I will warn other people to be very diligent and read the fine print before signing anything and don't for a second be trustworthy as I was.

  Thanks for trying to help me in this matter.

  I will do what I can so that others don't caught up as my wife and I did from Hyundai Elantra Rallye Motors.

  ****** *****dy 

  

  Business response

  11/12/2023

  We stand by our assertion the complainant was informed of all details both verbally and in print as indicated by documents submitted.

• Initial Complaint

  28/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am attaching a letter and a timeline for a concern about the handling of a vehicle purchase I made from Rallye Motors Hyundai in Moncton. I sought help numerous times from the business and from Hyundai Canada after feeling that I was duped into purchasing a vehicle under false pretenses. I was lied to and misled. I believe the issue may have been incompetence more than anything. My main concern was that neither Rallye Motors or Hyundai Canada had a concern handling process and they simply chose to cut off communication with me after specifically offering a couple of resolutions to their incompetence. One would think that a better business bureau accredited business would at least have a customer concern handling process and not simply sucker a customer and the refuse to speak to me. They threatened to keep money that they were not entitled to at one point and then they left me to fly all the way from Vancouver to Halifax and drive to Moncton for another unnecessary trip because they could not assist me to register the vehicle. The issue was really that they seemed so anxious to dump the vehicle on me that they did not listen to and honour the terms of the purchase. I needed to know if it made more sense to purchase the vehicle here in NB or to purchase it in BC and drive it here. They knew this from the moment I walked in to the dealership. I would like you to investigate and to advise on a reasonable resolution. I have never experienced such a serious lack of customer support. And to not respond at all to me as a customer? How is that good business practice? Appreciate your help to simply resolve the serious customer abuse here.

  

  Business response

  01/09/2023

  We dispute the complainants statement.
   Delays in registration and licensing were the result of separate requests by the complainant. The Complainant advised us he was taking the vehicle back to BC, was aware of licensing requirements in that Province and needed only the manufacturer NVIS document to complete the process.Complainants principal residence is located in B.C. and maintains a vacation property in N.B.
  We provided the NVIS form with the BC address, complainant took delivery with no issues stated by the complainant relating to the sale process, pricing or condition at time of delivery.
  Approximately 6 weeks afterwards the Complainant contacted us from BC seemingly after determining he could not complete the registration and requested we now register his purchase in NB. This required the manufacturer to cancel the initial NVIS form and reissue a new form with the NB address. Once thisdocument  transfer was received from the manufacturer, license and registration were completed.
  We acted upon each request by the complainant in a timely manner. No other action on our part will be considered in this manner.
  
  

  Customer response

  05/09/2023

   I am rejecting this response because:
  
  This response from Rallye Motors is a complete lie.  If you look at the timeline you can clearly see that the chain of events is inconsistent with their response.  There was never any intention to take the car out of NB.  Why would a customer go from Vancouver to NB to buy a car that would be brought back to NB.  They clearly knew that this was a vehicle for my summer vacation property in NB.  I have the text strings from the original sales person and from the person Dan who has now been identified as the sales manager.  To begin with he says this on May 4, “We can set the car up at your address in New Brunswick. What address and where would you like your registration and plate sent to?”  I also have the string where it is repeatedly clarified that the insurance on my primary vehicle in Vancouver is irrelevant to this transaction for my NB cottage.

  Surely these lies make it even more ridiculous that these people are accredited by the BBB.  I work with a national and international accreditation body for healthcare and I have never seen anything this bad.  There is not even a concern handling process in place.

  

  Business response

  05/09/2023

  We stand by our prior submission that we acted on requests made by the complainant.

  Customer response

  06/09/2023

   I am rejecting this response because:
  
  The timeline lays out the history of mis-steps by the business in this process.  I provided the evidence that the organization actually lied to the BBB when I provided their text promising to correct their error after offering to take the car back or to provide a small compensation for their mistakes less than one week after the purchase.  They told you I didn’t notify them of the issue and that I told them I would drive that car back to British Columbia?  And they “stand by” that lie?  I have never been unreasonable by asking for an honest transaction so I could have a small reasonably inexpensive vehicle at my summer property.  It should be a reasonable expectation that an accredited business would have a defined concern handling process and would treat a customer with respect.  For some reason they appear to have actually targeted me for persecution.  It is unbelievable that they can get away with blaming the victim and continuing to do so in this way.  I was never unreasonable.  I wanted a car, I paid in full for the car, I wanted it registered to my NB address or yo know if that was not possible.  There is clearly no concern handling process and no disclosure policy when they fail to provide good business practice.  This would have been easily resolvable with any small gesture of good will.  Even if Hyundai Canada would have offered to transfer service for this new car to a different dealership.  Rallye Motors is obviously not a safe place to expect normal good service and customer treatment.  I did not even ask to be reimbursed for all of the grief they caused me as a simple well meaning honest customer.  As a person born and raised in NB I cannot understand how. Business can treat people like this without even a simple acknowledgment.

• Initial Complaint

  12/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Got engine fixed as a good gesture they said. Got my car for 3 days total winthin this days I brought the car to the manager ***** at rally motors moncton(Hyundai). Told them something wasent right now I have a blown transmission and clutch. I don’t believe I am at fault for that now I’m getting charge 2000$ to get it fixed. I have warn them about the issue before it happend. First day I got car back I broke down on highway they looked at it the next day and sent me on my way 2 days later having all those issues of braking down transmission and clutch. I had my son in the car when we broke down it was very dangerous for us. I’m willing to get a lawyer on this as it doesent seem right my warrenty on my car basicly said the same thing something isn’t right with this issue

  

  Business response

  14/10/2022

  We provided engine repairs as outlined within a factory recall notice. The transmission was not part of this recall nor was any service performed on the transmission.

  The vehicle transmission does require maintenance, the schedule description was provided to the complainant. This vehicle was not sold by our organization to this complainant nor do we have maintenance records of this vehicle for any other owner, consequently we are not privy to any service that may have been performed by the vendor of the vehicle. The decision to complete this maintenance is the responsibility of the owner.

  The determination of warranty coverage is ultimately the decision of the manufacturer. Based upon an initial inspection of the problem it was discovered the transmission fluid was severely discolored and contained what appeared to be bearing material. The manufacturer has denied the claim for lack of proper maintenance.

  Our Service manager managed to find a source for a used transmission at a reasonable price and was willing to provide a reduced labour charge attempting to accommodate the complainant. This offer will remain in effect until the availability of a used transmission has been lost

  Customer response

  16/10/2022

   I am rejecting this response because:
  
  The engine needed to be replace as car broke down and there was big and small shards of metal, that resulted in them changing the engine for me for a good gesture. They clearly states here that it was part of there warrenty, now there saying there is shards of metal in transmission as well. But they say it’s from lack of maintenance and that I need to change my clutch while there changing the transmission. I was not supplied a car while mine was at the shop. And also I had the manager ***** to look at my vehicle as I told him right away something was wrong and that the car was making a loud whistle he told me he couldent hear it so I took a video of it, then 2 days later I break down?. He came back to me and said the spark plug from the new engine they installed had split in half and that’s what was causing the problems ***** put in a new one and then went home said the car worked great, 2 days later transmission let go. I’m refusing there answer because I have called and drove to the buisness talked to manager and even then I didn’t feel like they really helped me. Now my car broken down as bad I’m really upset from July to October I only had my car 5 days. They fixed engine I took car then few days later transmission and clutch. The 3 most expensive parts to change all at once? Labour and cost for the part. I would take it fairly if it was my doing, but I feel like I been wrongly taken care of 

• Initial Complaint

  08/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Went into rallye motors Hyundai to look at trading in my car. Was looking at the 2022 Hyundai Elantra preferred model online and it lists having 17” alloy wheels and rear heated seats. This is not the case it is not equipped in this car. I spoke to Justin killen and he said it’s a system error but yet every car I look at on their website has the exact same equipment. All stating it has 17” alloys and rear heated seats. I was waiting for the financing to come through when I decided this wasn’t going to be worth it. I wanted to walk away from the deal. I checked my credit score the next day and they did two hard enquires on my credit report. One through Hyundai and the other through ****** which I didn’t authorize the ****** one. Last year they ran 3 hard enquires on my credit check and it has damaged my credit.

  

  Business response

  09/08/2022

  All vehicles are uploaded to on-line providers that provide vin explosion software to highlight vehicle options. Due to the possibility of errors all ads have a disclaimer to alert potential purchasers to verify options. Which is precisely what took place. No modification to the process is contemplated at this time.

  
  No credit bureau reports are pulled without express written consent of the applicant. Our consent form is for the dealer group. This provides access to various lenders not necessarily available to some brands. The second pull was completed in an attempt to provide the complainant with the best terms at another lending facility. 

  
  Multiple pulls within a 14 day period are considered a single inquiry by the credit bureau provided the complainant purchases a vehicle at any dealership within the province any time during that 14 day period.
  No correction to credit bureau report contemplated. 
  

  

  Business response

  10/08/2022

  We stand by our initial reply.

  Customer response

  11/08/2022

   I am rejecting this response because:
  
  They are messing with peoples credit and misleading customers

• Initial Complaint

  16/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I applied for a car, ****** ****** sold me a 2022 Hyundai Kona. it took four days to get approved and on April 1st 2022, he said i could pick up my car. i picked it up on the first of April i had the car for a month when Neil Lim text message me he said that i need to go back to the company because the bank would not except that i have two vehicles in my name i told him my husband and i do have a truck in our name but i wanted the car in my name he said that he needs proof that my husband is responsible to make his payment. i sent the work-safe disability paper and that it goes into our joint bank account the truck payment comes out of our joint account. he said that i need to go there and sign papers and to bring my registration for the car. when i got there **** ******** told me that the bank wouldn't accept my income that i could not have two vehicles in my name and that he would do either pay out my truck loan and go from there then he said i would have to pay 5000 up front to pay off the truck. i said no then he said he could put me in a car cheaper which was used as a taxi cap with cigarette hole in the back seat and on the roof in the front seat and had a lot 30000 more km on it for that year i took it cause ****** said he had nothing else for me. got home after being there for 6-1/2 hrs and hated the car it smelled like smoke. i took it back the next day they put us in a cubicle and waited 25 mins before the sales ****** came in and said you cant bring it back it was sold we said no its been 14 hrs and we dont want the car there is alot wrong with it. The manager came in and was cocking and said no we cant bring it back they already got the money, i asked for the number to the bank to cancel it we were not taking the car. and her argued with us for about 1 hour. after getting mad because he was cocking with a smerk on his face we were not leaving there without it being canceled. after a bit he did canceled it but we were not treated right from the beginning

  

  Business response

  17/05/2022

  We dispute statements within the complaint. Financial institutions grant or decline applications based on on information contained within the application subject to their own due diligence prior to funding. It is possible to obtain an approval only to have the financial institution require additional information or decline the approval thereby preventing funding. Despite our attempts to secure funding acceptable for the complainant we were unable to do so based on the financial institutions restrictions on number of vehicles financed at the same time. 

   

• Initial Complaint

  21/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My wife & I purchased a 2019 Hyundai Santa Fe at this dealer on 9 November 2018. Also negotiated and agreed to "premium" level extended warranty, with "premium" being stated on the *** Sales Contract. The actual Warranty registration document was completed the next day, when we weren't at the dealership. The signature on the "Buyer Signature" line in no way resembles mine and is for a lower level "powertrain" extended warranty. We never received a copy of this document or its associated "terms and conditions" We did not discover this discrepancy until January 2022 when we had mechanical issues with our vehicle after the base warranty. Since then, we've required 3 repairs totalling $977 for work that would have been covered by the Premium warranty we were sold. I was only made aware of the existence of the actual 10 November 2018 Warranty Registration document when it was emailed to me by Rallye on 7 February 2022. A complaint emailed to the Rallye Hyundai Sales Manager was replied to by Mr. ****, Rallye Motors Director of Sales. He did not address the issue at hand, and only offered to refund the warranty amount (which would leave me with no extended warranty on my vehicle) or keep the powertrain coverage (which would leave me with a lesser warranty that I purchased). Subsequently, I followed up with NB Consumer Affairs and they suggested a written letter of complaint, which I wrote, sent via registered mail (along with a copy to Hyundai Canada), and was signed for by Mr. **** on 30 March 2022. As of 21 April, I have not yet received a reply from Mr. ****.

  

  Business response

  22/04/2022

  Multiple steps have been taken to resolve this issue with the complainant to no avail. The complainant has been offered a full refund of the policy which has been refused. No further action or offer will be contemplated by the dealership.

  

  Business response

  23/04/2022

  As stated previously. Refund for the warranty was available and will be honored again until the end of April 2022. There will be no further considerations for resolution on our part.

  Customer response

  25/04/2022

   I am rejecting this response because:
  
  Once again, the dealer refuses to address the inconsistencies between two documents signed by me when we were at the dealership on 9 November 2018 and the warranty registration document signed when we were not at the dealership on 10 November 2018.  Their offer only absolves them of any responsibility for what transpired and leaves me without an extended warranty.

  As I stated in my formal letter of complaint, my next step shall be to seek legal advice with respect to possible action; either civil, criminal, or both.  Should the dealer wish to avoid this process, prior to the end of April they can provide the remedy I have requested (reinstatement of Premium extended warranty and reimbursement for repairs incurred to date that would have been covered by this warranty).  After that, having failed all attempts at mutual reconciliation, I fully expect that this will become a legal matter. 

• Initial Complaint

  29/11/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On November 1st, 2021, I went to the dealership accompanied with my daughter-in-law to look for a vehicle. The seller told us several times when we were there that we had until next Monday, November the 8th, to return the vehicle without any problems if I was not satisfied or if there was a problem with the vehicle. When we left the dealership around 18h, I was following my daughter-in-law with the vehicle, and was very stressed because it was hauling on the right side. My son had to drive the vehicle back for me with me at the dealership on Thursday November the 4th and we came back with my son and daughter-in-law’s vehicle. I had called the salesman, ***** ******, on Wednesday November the 3rd to advise him that I was going to bring it back the next day Thursday November the 4th because I was unable to drive it because it was stressing me too much as the vehicle had too many options « gadgets » in it and because it was unsafe as it was hauling on the side and was too rough on the road as I was feeling all the little details on the road. To resume it was not a safe vehicle for me at my age, 66, and have asked several times if I was able to change my mind if I did not want it and I was told by the salesman several times that I had a week, until next Monday, without any issues to bring it back without having to take any other vehicle in exchange. My daughter-in-law called the bank, **********, on our way back home and they said to try contacting the dealership to have them cancel the agreement. My daughter-in-law and I have tried many times (everything has been documented) and we were never able to get any call back nor answers from anyone at the dealership since we brought it back with the keys on November the 4th at 17h. The bank told me to put a stop payment and to follow these steps, this is the next step in the process to have the dealership to cancel the agreement and return the money to the bank and that is what I am requesting. Regards, ****** ******

  

  Business response

  30/11/2021

  Complainant has provided documentation showing completion of a sale contract. We have included a copy of our exchange policy that is posted on our website relating to the sale of pre-owned vehicle sales. It clearly identifies a process for exchange and does not imply a refund policy.

  The vehicle in question was originally bought at our dealership and the previous owner had completed the proper maintenance required during ownership. This maintenance was also completed at our dealership. Prior to the complainant purchasing this vehicle, additional maintenance and a New Brunswick safety inspection was performed and had passed the inspection process.

  The mechanical issue claimed by the complainant was not presented to our service department for a diagnosis thus preventing our dealership from assessing the issue and then facilitating any correction if required. 

  Cancellation of this sale agreement will not be an option. However we will consider an extension to the exchange option to accommodate the complainant's other issue regarding "too many" vehicle options or complete a diagnosis of the perceived mechanical issue. Both options will require written approval by the complainant for us to proceed.

  The extension for exchange is time sensitive and must be selected within the next seven days from date of this response.

  Customer response

  20/12/2021

  ID: 16188460 Dealership: Hyundai Rallye Motors 199 Carson Drive Moncton NB E1C 0K4 I received a letter from BBB, dated from Tuesday December 7th, which said that I had to respond to the dealership’s response. I am asking the dealership to cancel the agreement and to return the money to the bank. The vehicle had been to the dealership since November the 4th, 2021. My daughter-in-law and I were told several times that I had until the next Monday if I did not like the vehicle for any reason and without having to exchange the vehicle for another vehicle. The dealership has to cancel the agreement and return the money to **********. I’ll be awaiting your response at your best convenience. ****** ******

  

  Business response

  20/12/2021

  As previously indicated, cancellation of this valid contract is not an option.

• Initial Complaint

  29/09/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On September 25th, 2021 I agreed on a price with the Salesperson ****, then the Financial representative changed the price without me realizing. I noticed the discrepancy and I called her she said oh she will fix it. When we got there, the manager became aggressive and unreasonable. We even asked about the insurance they said we would obtain through their help, they did not provide. I told them I no longer want the car as I didn't get insurance. They are threatening to start taking money from my account and ruin my credit. I am very upset and don't want to transact any business with them.

  

  Business response

  30/09/2021

  The complainant took multiple visits to complete this transaction. Full disclosure was presented with the terms of the purchase agreement acknowledged, accepted and signed by the complainant. At each step staff conducted themselves in a professional manner. Claimants statements of undisclosed contract changes and abusive staff is disputed.

  Terms and conditions agreed to within this purchase agreement will stand.

   

   

  

  Business response

  04/10/2021

  We stand by our original response.

  Customer response

  04/10/2021

   I am rejecting this response because: 

  I am not able to operate a vehicle without insurance which should have been arranged by the motor dealership, which is what they agreed to before the transaction even began.  Furthermore I just lost my other source of income which I would have used to pay for the car, so I am unable to afford the vehicle.  They should not have promised insurance knowing fully well that they could not provide it

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩