We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Cabot Ford Lincoln Sales Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our car has been in the garage of Cabot Ford Dealership for going on 14 MONTHS !! IN November of 2021, our transmission gave out, it was out of warranty, so after contacting everyone in the city that deals with transmissions, the concenus was, Nope, won't touch that, it's a Ford Focus, known for transmission issues. Therefore, because we had no choice but to go to Ford who were quoting us 6000.00 to repair, a car that was only 5 years old and we are paying on. Someone at the dealership suggested I contact Ford Canada Customer service to see if it they could be help us, as they have programs in Place because of the numerous issues with the cars. So contacted them and they said they would be able to help us with 50% of the cost, OK, great, anything is better than nothing. However after three months of going back and forth, they called and said, NO, there was nothing they could do to help us. So they had my car three months at this point. I was then put on with someone else who said what I was told was wrong and they would help us. Finally in May of 2022, we agreed they would cover 80% and us 20%. Transmission was ordered and I was told it would be in, in two weeks. Three weeks went by and still no transmission and car. They did'nt know how long it would take after tracking it and did offer a rental car at that point. Forward to October 2022, I received a call from the dealership out of the blue that our car was ready. OK, so picked my car up on a Thursday, drive it for 4 days and the transmission gave out. I had to pay to tow my car back to dealership. So, my car has been there since October 2022, total of 4 months because the dealership and Ford Canada are fighting with each other. Transmission has metal shards in the fluid and was deemed a fault within the transmission. Seems the dealership and Ford Canada are now in a fight over payment of the first repair and my car is still being held at the dealership.

    Business Response

    Date: 16/02/2023


    On February 14th,2023, the customer was contacted to discuss her warranty assistance transmission issues with Ford of Canada. There was a great dialogue with the customer and she is aware that this warranty assistance issue is with Ford of Canada and not Cabot Ford Lincoln Sales LTD., as they approve all non-warranty repairs assistance. We have reached out to Ford of Canada on this matter to help find a resolution that suits the customer’s needs. The customer has also contacted Ford of Canada and we are working with her to help provide any information that is required. We will maintain constant communication with the customer, and are awaiting the second warranty repair approval from Ford of Canada.

    We are and will continue to provide all support and resolution measures with Ford of Canada to this valued customer during this process.

    Customer Answer

    Date: 16/02/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 19385601, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:06/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my 2020 F-150 in for a tire change, general service and detailing. On my inspection slip there was noted a chip in my windshield, but nothing else. Inspected the detailing job at home that same day and noticed my taillight cracked. I emailed the fixed operations manager to advised, said he would check the camera's and get back to me. He did after a while and accepted no reasonability for it. Asked him why they didn't note the crack in the inspection slip, and was told only one technician was working that day and they must of missed it. I asked if the cameras showed all angles and they said no. I said an employee could have easily cracked the lenses putting the tire back in the pan of the truck. Absolutely not they said. Asked to see the camera footage and they refused. I then asked for the General Operations manager to call me, which he did. Explained to him the situation, and he talked so down to me and responded with " I have well paid managers that deal with this, is there anything else I can do for you?" I said yes, Can I look at the video and was told it only saves for three weeks, which had already passed. The fixed operations manager told me a DISCOUNTED taillight would cost me $1192.80 plus tax !! I told him that must of been some kind of funny joke. I am looking for Cabot Ford Lincoln to take reasonability of the cracked taillight as they should have in the first place. Thank you for your time. **

    Business Response

    Date: 29/07/2022

    Upon reviewing the camera footage at the dealership, it was revealed that at no point was there contact made with the customer’s taillight.  Our footage confirmed that all procedures were followed, including the tailgate being lowered to place the tires in the bed of the customer’s vehicle.  We also assert that there was no crack in the taillight at the time of detailing and when the vehicle was returned to the service lot for customer pick up.

     

    The “inspection slip” referred to in the customer’s complaint is not an inspection slip but a Ford checklist known as the “Vehicle Report Card”.  The crack in the windshield was picked up due to the nature of the work performed on the customer’s vehicle, which was to check for wipers streaking and the driver’s side wiper skipping on the windshield.  This was part of the maintenance service performed and could be considered a visual safety concern.

     

    In early July the customer contacted us by email inquiring about a price on a new taillight.  He asked if we would be willing to help him out on the price and we agreed that we would.  We offered the customer wholesale pricing, based on his experience and being a valued customer, and offered to install it at no charge.  The customer was not happy with the price, which is set by Ford Motor Company, so we offered to reach out to our vendors to see if we could source a used one for him at a reduced price.  The customer was not satisfied with either offer and said he would be contacting the BBB

     

    Sincerely,

     

    Cabot Ford Lincoln

    Business Response

    Date: 11/08/2022

    Upon further review, We stand by our initial response to this claim . We are willing to supply the taillight at dealership cost to this customer with install included.

    The full taillight must be purchased as it is a single component and the lens is not replaceable by itself.

     

     

    Customer Answer

    Date: 11/08/2022

     I am rejecting this response because:
    What does “upon further review” mean, and what was found ? The sercuity camera only save for three weeks, as per the store manager. 

    another good example on how difficult this business has been to work with 

     

    thanks again for your time 

     

    **

Cabot Ford Lincoln Sales Limited is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.