Customer ReviewsforClutch Canada

Worst buying experience in a lifetime when purchasing a motor vehicle. I found the sales rep misuse to seem desperate she added a $9600. After market Warranty package without permission and refused to cancel after we complained. She did not provide the financing information for 3 months after receiving the vehicle? Just incompetent and intentionally trying to pad the deal leaves a sour taste. Escalated to their owners issue still has $200 they assured me I would be refunded outst

Clutch.ca is to car buying as ****** was to book purchases 20 years ago--a completely new, innovative way to making such transactions that is cheaper, better, and destined to become the new standard for most buyers. It is on-line based, and simple to use. Designed around enhancing the customer experience, Clutch eliminates most of the stress of buying a car by providing more inventory, at lower prices, without the negotiations of a middleman striving to maximize profit in an environment where you invariably lack all the information required to make an informed decision. This process is upfront, data informed, and removes needless negotiations. In my case, I was able to purchase a vehicle, trade-in a vehicle, and sell a third vehicle all in one simple transaction. Overall, I saved several thousands from what dealerships would offer for my vehicles, and almost as much for the nearly new SUV I purchased! This new company is going to be a disrupter in the car industry. All should explore the potential of Clutch

Clutch website is not user friendly nor is the staff. I was going to buy a car as CASH. It's known that dealerships do not like these type of transactions as they make little or no money on financing. Clutch has many packages to choose from, but that's not always customers choice. The package of my choice was basic with a 10 day money back guarantee, $0 cost.. What Clutch advised is that because I'm Aboriginal and exempt from HST, I would have to chose the extended package at a rate of $1500. Which allows 90 day money back guarantee. As per the website, delivery of this car to Ottawa is $50. My reserve is 2 hours closer than Ottawa in Belleville. As an Aboriginal, I should be exempt from tax regardless of dealership inadequacies to modify the online system. When I spoke to the staff, she wouldn't present my case to management, she simply advised they can't modify the packages and hung up on me. I've bought two cars cash in the last 10 years and I've never had worse service. Would not recommend this service to anyone.

As someone who recently attempted to purchase a car through Clutch.ca, I can confidently say that it was a decision I regret deeply. From the initial browsing to the final stages of the transaction, Clutch.ca proved to be a disappointing and frustrating experience. Firstly, the website itself is a mess. Once you do manage to find a car you're interested in, good luck getting any useful information about it. The descriptions provided are vague and often misleading, leaving out crucial details about the vehicle's condition and history. It's impossible to make an informed decision when you're left in the dark about the most basic information. You can't see the car until you buy it, and they are extremely pushy to have it sold to you. It's abundantly clear that Clutch.ca has little regard for customer satisfaction or support. Even if you do manage to successfully purchase a car through Clutch.ca, don't expect a smooth transaction. There's no guarantee that it will be in the condition described. These guys are just a money grab ******. Overall, my experience with Clutch.ca was a complete disaster. From the poorly designed website to the lack of customer support and unreliable transactions, there's nothing redeemable about this company. Save yourself the headache and look elsewhere for your car-buying needs.

PLEASE BEWARE!! This company is a complete **** as so many other have stated in their reviews here. Be careful if you are considering to sell your car to them! They give you an ok “offer” to get you in person for them to lowball you at the inspection. It’s not just a lowball they literally want to steal your vehicle from you, offering you thousands of dollars less than it’s actually worth. Knew it was sketchy when I pulled into a hotel to meet “clutch” not an actual business or dealership!

. They are legit. They are registered with OMVIC. Perform a search on OMVIC website and you will see their reg number, reg status, address. . Selling a car to them is as easy as they advertised - you get a quote on clutch.ca, someone will contact you. If you are ok with the price, book an appointment to drop off the car. If the car condition is the same as you claim, the bill of sale is done on the spot. Took about 30 minutes. Within 3 business days, the money will be in your account. . Their quoted price is good, at least in my case. A local dealer offer $22000, auto trader offered $24500, when I got a cll from a dealer and brought in the car, they don't honer the price. Clutch offered $25500 and the deal went through smoothly. By the way, Clutch is not losing money, the car will sell for at least $28000, the local dealer are simply too greedy. . Room for improvement - maybe for professionals, the bill of sale means a lot, but for average people like me, it's just some paper. I was concerned when I dropped off the car and took away only the bill of sale. It all worked out ok, I got my money in 3 days as they promised, but it would be nice if they can figure out a way to make the customer feel more assured.

Do not do business with this company. They are not what they claim, and were a waste of time.

We dealt with Clutch for the first time today selling our vehicle. The process was quick and simple, I was shocked! They took care of everything and told me exactly what I needed to bring beforehand. Excellent customer service, and I will most likely visit Clutch again for future purchase/selling of my vehicles. We drove 5 hours to Clutch in Halifax and they were more than accommodating. I would recommend 10/10. Great job everyone at Clutch !!!

Clutch was an amazing company to deal with. My sister had bought her car there about a year and a half ago and I was selling my car and she said try them so I went online. Did everything online it was super simple. And too simple actually I was like it seems like there should be something else that I have to do here. But no there wasn't they agreed on a price. It paid out my car loan so I was happy. And I went in and signed the papers and left my car and that was it. Like I said it was amazing

Seamless process. Got an online quote on Friday. Dropped off my car on Sunday. Money in my account on Tuesday. Exact amount that was offered from the beginning, no hidden fees. Highly recommend.