Complaints

This profile includes complaints for World Wide Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

World Wide Furniture has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  World Wide Furniture

  60 Highfield Park Dr Dartmouth, NS B3A 4R9

• 

  World Wide Furniture

  21 Topple Drive Suite 300 Dartmouth, NS B3B 1R2

• 

  World Wide Furniture

  41 Washmill Lake Halifax, NS B3S 0A2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6th, around 3 PM, my wife and I visited WWF to look for a sectional. We agreed on one called the Aida. We inquired with a sales rep named ******, but were informed that it was out of stock until Oct and that many people had been trying to order it since March. Since we needed the sofa delivered starting Sept 16th, we decided to explore other options. On Sept 13th, 1wk later, we returned to the store to continue our search. Despite the fact that ****** knew we were originally interested in the Aida, we were not informed that it had become available. We proceeded to select another option, the Edenfield. Since we live in Bridgewater, we needed it delivered, and were told that deliveries occur every Tues. Since we placed our order on the 13th, we were given the option of delivery on either the 17th or the 24th. The 24th was specifically mentioned as a possible delivery date. The next day, on Sept 14th, my wife and I looked into other sectional options from WWF and were surprised to find that the Aida was listed as "in stock." We immediately called the store to confirm, and they verified that it was indeed available. I requested to switch our order from the Edenfield to the Aida, which was our first choice. However, we were then told that the Aida was out of stock. At this point, we were understandably frustrated by the conflicting information. Additionally, ****** informed us that the store had received stock of the Aida on the afternoon of our first visit, claiming that we had come in the morning. This is not true—we were there at 3 PM. After discussing it with my wife, I decided to speak to the store. They eventually agreed to switch our order, but the new delivery date would be Oct 1st. This was not acceptable, as we had originally requested delivery on or around Sept 16th, with Sept 24th as a valid option. Now, we were being told that deliveries only happen every other week, which contradicted the earlier information. Bad birthday gift experience.

  Business Response

  Date: 17/09/2024

  Good day ,

  Immediately upon receiving this concern , we reached out to the customer to better understand where we may have went wrong .

  After further review, there appears to have been miscommunication  in regards to the availability of another product option .

  In dealing with purchase orders and timelines, we always coach our staff to not over promise . 

  I explained to the customer that the information we gave him at the store level was accurate, however the website posted it was available before we became aware . 

  The delivery has now been completed and the customer feels the situation is resolved completely . 

  Thank you 

   

• Initial Complaint

  Date:14/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recliner chair from World Wide Furniture in Halifax. It was delivered on Saturday. I used it Saturday night. I awoke the next morning with back pain from the chair. I called immediately to request how to return the chair. I was told to speak to store manager. Today I was able to speak to the Manager and was told all sales are final once the furniture is delivered. I told him that no one in the store told me that, not the salesperson nor the cashier. I also said that there is no signage anywhere in the store that states it’s a final sale. He said it was on the back of the invoice. I told him that I only found that out when I spoke to customer service on Sunday. I don’t usually look at the back of an invoice. I told him I felt it was unfair business practice. He said it was industry standard. He did offer to take the chair back in exchange for another chair of the same value. I do not want another chair, I believe this is not fair to the consumer and I am entitled to return the chair and get my money back. Obviously it’s not an issue with the chair if he’s willing to take it back in exchange for another chair. It feels akin to a bait and switch scheme.

  Business Response

  Date: 16/05/2024

  Good Morning, 

  We are understanding that Ms Trudeau is disappointed that the furniture she chose is not eligible to return , and all sales are final .

  After listening to the situation , I  personally offered to exchange the product for another chair of equal value .

  We go to great lengths to ensure the product is the right comfort and style by asking numerous qualifying questions .

  I feel that going above our policy in a best attempt to meet the customer satisfaction was a more than a fair resolution .

  I would be more than happy to extend this offer for an additional 5 days .

  I have included the policy attached which is included in the customer copy .

   

  Customer Answer

  Date: 16/05/2024

   I am rejecting this response because:
  
  His point that they went to great lengths to make sure it was right for me is an exaggeration. I would be interested in knowing how they did that. I would think part of making sure the chair was right for me would be letting me know I couldn’t return it for a full refund. I would even pay for the truck to come and get it and pay a reasonable restocking charge.

  My whole point is that I was not informed that it could not be returned. If I had been I wouldn’t have bought the chair. Sitting in a chair for 30 seconds does not allow one to know if the chair is right.

  If they have a no return policy, they should tell the customer at the time of purchase. Many opportunities to do so, such as the sales person, the person taking the payment, the front of the invoice where it can be plainly seen, posting signs throughout the store. Putting it on the back of the invoice is like they are hiding it, especially when there are much more effective ways of letting the buyer know. I feel like I have been *******.

  I have bought other pieces of furniture from World Wide furniture in Dartmouth, I have referred customers to World Wide who have purchased items. I will no longer do that until they do what’s right and take the chair back and provide a full refund. I will not hesitate to let others know what has happened and how poorly World Wide has responded.

  Business Response

  Date: 17/05/2024

  Good day, 

  In the interest of customer satisfaction, we would agree to pick up , inspect the product to ensure it was as sold and in excellent resale condition  and credit back the customer the total less the original delivery charge .

  Simply respond to let me know this is accepted and we will have our operations team reach out to arrange pick up.

  Once it has been confirmed back at our warehouse , we will post the appropriate credit .

   

   

  Regards

  ******

   

  Customer Answer

  Date: 17/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21708774, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:19/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa and took delivery Nov 2021. the sofa continues to off gas. I seems to be gettig worse. The odour and strong smell is causing severe nose and throat iritation. WorldWide refuses to give credit or remedy the situation based soley on warranty. I firmly beleive this is as much a heath issue. Your help would be greatly appreciated. Thank You, *** *****

  Business Response

  Date: 23/01/2023

  Thank you for the opportunity to respond.  We are sorry the customer is experiencing effects of a sensitivity believed connected to his sofa. 
  Worldwide Furniture, as the vendor, facilitates service and resolve on behalf of the manufacturer.  This manufacturer, Sofa by Fancy provides a 1year warranty for most aspects of their product, up to limited lifetime warranty for their frame.  When a customer brings an issue to our attention, we contact the manufacturer for approval.  Having this, we proceed to order any necessary parts, and complete the servicing for which we are reimbursed by the manufacturer.
  In this case, the customer approached us recently regarding his sectional delivered to him 11/2/21.  We have no record of any previous communication regarding this concern.  Sofa by Fancy has reviewed the complaint and declined service. They noted no history of this nature of claim previously, and that the issue would not be covered as a manufacturing defect.  Also, it should be noted we have no record of complaint for over 14 months since purchase, outside of the warranty period, even if covered.
  We cannot consider the customer’s request for return.

• Initial Complaint

  Date:23/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dimplex fireplace from World Wide Furniture isomer time ago. I am not looking for them to replace it just the motherboard for the fireplace. When I purchased the fireplace, it was on sale as is. I understand that it was on sale and when they brought it to our home, they had to work really hard to get the fireplace to work. The technician said he would put an order in for a new motherboard as I would need it eventually, not knowing how long it would last. He did that and it was sent to my home. We did not have to replace it for sometime as we didn’t use it often, mostly for ambiance in the living room. Once the motherboard didn’t work, we had a technician come in to replace it. It was the wrong board and on contacting Dimplex they no long have that model and a replacement insert is 899.00. We were looking for some help with the replacement as was their fault that we no longer have a fireplace thT can be used, we now just have an expensive tv stand. We have tried to contact the manager, no response from them. We left for three months, have tried to talk again to a manager but no one will call us back to discuss this matter. We have attempted many times to talk to someone. Still waiting.

  Business Response

  Date: 23/06/2022

  We are sorry the customer is experiencing difficulties with his fireplace.
   At various times our business has purchased volumes of refurbished product from this manufacturer to sell as is to our customers at reduced pricing.  These products are “as-is” with no manufacturers warranty.  We offer servicing (if possible)  for 90 days to the customer.  We have not purchased product from them for quite some time.
  The customer bought the fireplace in Aug 2016.  Our records show a service call approx. 4 wks after.  The complaint reads:
  CLIPS THAT HOLD SCREEN ARE BROKEN. VENEER LIFTING AT BOTTOM EDGE
  SCUFF MARKS ON SIDE.
  There is no mention of any electrical issues in our records.
  The customer came to the store some months back and related his issue with regard to getting his fireplace repaired.  I said since the part was no longer available, my only suggestion would be if we could find a similarly sized firebox to sell him.  My inventory information regarding what left was available in my warehouse was unclear.  I could not tell if the sizing of the remaining pieces were the same as his mantle.  I offered to check sizing if, and when this remaining inventory made it to my store to identify if we had something that could work.  He left his contact information.
  After the customer recontacted us about this issue, I have once again reviewed inventory.  Barring anything mislabelled or misidentified, we do not have a 25” firebox to sell that would fit his mantle.
  We invite the customer to see our remaining fireplace options and we will certainly adjust our pricing in light of the situation should he find anything suitable to his needs.

  Customer Answer

  Date: 24/06/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17465529, and find that this resolution is satisfactory to me.

  I understand as is. I would never buy a fireplace that didn’t work.Worldwide furniture technician who put it together, ordered a new motherboard, unfortunately he ordered the wrong one. Now the item is discontinued and unable to use it as a fireplace. I understand  they will not do anything other than give us a break on a new fireplace but whY kind of a break. I guess we will see. ******