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Business ProfileforLawton's Drug Stores Limited
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 535 Portland Street Unit 1, Dartmouth, NS B2Y 4B1
- BBB File Opened:
- 1/9/1972
- Years in Business:
- 104
- Business Started:
- 2/3/1920
- Business Started Locally:
- 2/3/1920
- Business Incorporated:
- 2/3/1920
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Lawtons Drugs
- Business Management
- Ms. Janane Chater, Director of Marketing
- Mr. Rob Sobey, President/CEO
- Mr. Richard Fendert, Customer Service Specialist
- Mr. Ron Swan, Contact
- Contact Information
Principal
- Ms. Janane Chater, Director of Marketing
Customer Contact
- Mr. Richard Fendert, Customer Service Specialist
- Mr. Ron Swan, Contact
- Additional Contact Information
Phone Numbers
- (902) 466-5109Other Phone
- (902) 827-2566Other Phone
Email Addresses
- Primary
- (902) 466-5109
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Nicholas T
24/05/2023
Lawton's Drug Stores Limited Response
31/05/2023
Wednesday May 10, 2023:
Mr. Taylor and his mother first contacted LHHC. Our LHHC team member asked them to send us a photo of the broken part.
Thursday May 11, 2023:
While waiting for the photo of the broken part, our team member retrieved the serial number of the wheelchair from our admin system and subsequently reached out to the Manufactuer (Motion) for the part number.
Friday May 12, 2023:
LHHC received a photo of the broken part of the chair. Our team members checked to see if our Dartmouth location had this part in stock. Unfortunately, the part was not in stock. Next LHHC proceeded to contact the manufacturer to clarify the serial number and verify if the product was still covered under the warranty. The rep for the manufacturer informed LHHC that the warranty period for this product had expired. LHHC requested a favor from the manufacturer to have the warranty cover this part based on goodwill between the LHHC and the manufacturer.
Monday May 15, 2023:
LHHC received confirmation from the manufacturer that the warranty for the product would be extended and the part was shipped by the manufacturer to the LHHC’s Dartmouth location.
Friday May 19, 2023:
LHHC received the new part late Friday afternoon before the Memorial Day long weekend.
Tuesday May 23, 2023:
LHHC called Mr. Taylor to inform him the parts had been received and that LHHC would be able to replace the part the next day, Wednesday May 24, 2023.
Wednesday May 24, 2023:
Mr. Taylor's wheelchair was repaired. LHHC contacted Mr. Taylor via telephone to confirm that the repairs were satisfactory. LHHC Rehab Manager Ken Briggs also emailed Mr.Taylor and encouraged him to contact him directly with any concerns or questions he may have.
Please advise if you require any further information. We feel that we expediated this repair as soon as possible given the circumstances and availability of other parties involved, including the part's supplier and also the part's manufacturer. Mr. Taylor is a valued LHHC customer and we hope to continue working with him going forward.
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