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Business Profile

Auto Services

Midas Auto Service and Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was stalling frequently, only starting half the time, and had very little power so I brought it into Midas on Robie Street to get it looked at and get an oil change at the same time. They changed the oil and only charged me for the oil change and told me I needed the high-pressure fuel pump replaced. This is a $650 part but they told me it was why my car was stalling, not starting, and did not have a lot of power, and was very common in my make and model of car. On September 18, 2023, I took my car back to Midas to get the high-pressure fuel pump replaced asap as my car was not safe to drive with the stalling happening at red lights and intersections. After it was replaced my car stalled leaving the garage and the next morning still wasn't starting. That morning I called as soon as they opened and explained the issues were still happening. They told me they didn't know what else could be wrong with it and that I should contact the dealership. It was then that I was told that they never put a scanner on my car or ran a diagnostic (even though check engine lights were on) and they just guessed based on the symptoms and make and model of my car that the high-pressure fuel pump was the issue. I then reported this to Midas customer service as I spent $907.25 total on something that did not need to be fixed, that they GUESSED was the problem. They did not look at my car during the oil change to find the problem, rather they guessed the problem based on the information I told them and then proceeded to act on that guess while giving me the impression they had diagnosed the problem. I explained that if they had discovered that it needed to be replaced, but didn't fix the problem that would be okay, but that wasn't the case. After much back and forth with customer service my request for a refund (or partial refund) was denied. So I was out $907.25. I then took my car to the dealership where they properly diagnosed and fixed the problems.

Midas Auto Service and Tires is NOT a BBB Accredited Business.

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