Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a **** Cherokee just before fall. I was over a month late recieving the vehicle. It was due to be shipped from novascotia from Eastcoast financing within 3 weeks to the day I was told from the day I signed my contract. I was over a month recieve it. From novascotia to my home town **********, NL. After over 2-3 weeks from signing the contract. I had no contact or communication whatsoever with the dealership about the vehicle or when I would receive it. The issue I was told a month later was they were waiting on a replacement part for my hatch. Because it wouldn’t open. So I then waited again. And still no word. The next conversation I had with the dealership was that they had not even put an order in for the right replacement part. And that it wasn’t properly safeties for the delivery for me to use it. So the representative basically stated that the part wasn’t even ordered nor had he been talking to the dealership garage personal regarding that replacement part. He said he would call me back. And he never did. I called daily. My biggest concern was that I work away from home as an indigenous liaison for 6 weeks straight. And I needed to k is that I was able to be home to accept the vehicle when it arrived. So the next conversation I had with the representative was that they would have my **** ready and safetied and certified to be shipped to me a week before I left to fly away for work. So I assumed he had the back hatch senser part replaced. I had received the vehicle with 130,000 kms just before I left for work for 6 weeks. When I received it. That hatch was not fixed. Up till I flew home in November 27th. My brother and dad took my **** and drove 40kms from my home town. To pick me up at the airport. They almost went off the road twice. I had to put the vehicle in the garage and pay for another complete inspection. The garage found that the vehicle was delivered to me unsafe to drive.

  

  Business Response

  Date: 13/01/2025

  we have not heard of any issues from ******* regarding her vehicle, can you please reach out to us directly so we can try to rectify the situation you can email me directly - *****************************

   

• Initial Complaint

  Date:11/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Bought a car Nov 29, 2024 -Received car Dec 4, 2024 -Took 32 days to payout my previous loan on the car I traded in. Paid for 2 cars for a month. -Took 42 days to receive ownership paper. Ownership was still in previous owners name at day 31 when I went to *** to buy my own paper. -The ownership paper i received was one in East Coast Financing's name so I STILL have to go to the *** and pay for my own ownership paper and to transfer my plate. - Very hard to reach anyone by phone or text. Always told general manager would call me back, he NEVER did

  

  Business Response

  Date: 13/01/2025

  We do regret it took so long for ******* to receive the ownership paper, we were waiting on it from the seller and the day we received it we sent it up to be transferred into our name and sent out to her immediately with giving her the express mail tracking information. Every title we send out is in our name with it being signed over to the customer for them to take to *** and attach the plate the cost is $13.20 we are unable to do this process for them as it requires their signature on the titling document, unfortunately there is nothing more we could do to help her as it was out of our control, i did request the title from the seller daily but with the mail being backed up from the strike there was a back log of titles getting to us. I have apologized to ******* for the wait numerous times, and she still has a balance owing of $500 for her down payment of the vehicle which we have not received.

  

  Business Response

  Date: 13/01/2025

  The general manager will be reaching out to ******* today to try to come to a resolution. 

  Customer Answer

  Date: 13/01/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed a car from them which has issues that they said they would fix and their giving me the run around and giving me a hard time about doing what should have been done before the car even got to me

  

  Business Response

  Date: 03/01/2025

  The vehicle M* ******** purchased is a 2015 ***** Civic purchased 4 months ago, we did repair the O2 sensor 2 times for him out of good faith, he has been nothing but rude and threatening to our staff thorough the entire process we were trying to take care of the issue for him but he keeps adding issues to the list of things he wants repaired. Our policy is to fix any issues that occur within 30 days of purchase and as this is well outside of that time frame we will not be repairing any further issues. The vehicle passed MVI and was in good working order at the time of delivery, we are not responsible for repair 4 months later.

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle through this company on Friday November,1,2024 at 4:30pm.were told through the process any issues come back. Within 30 minutes of getting our vehicle we had noticed the wipers were not working. Notified the company right away. Was told to come down Monday. In the morning we had noticed the tire was flat. Upon inspection we had noticed a leak around the rim and the spot where you put air into your tired. Notified right away. Again would be dealt with. Come Sunday midday the engine check light came on. Got a scan done to determine that there is what looks to be a leak coming from the vehicle. Notified right away. Poor customer service. Was told on Monday to come back Wednesday and things would be taken care of. Then when I got there there were refusing to fix the leak saying they don't want to spend more than they have to. G***** approach me and while I was direct, I was not rude or name calling but did express that this was the worst experience I have ever had. We have a warranty that they are not honoring. And because I was direct they refused service for wipers and check light. They did put the tire back on and so far no leak. My directness was stating I would not refinance and that they should want to make this right when pushing to get another vehicle I stated to speak to my husband so my words are not twisted and he would be more polite than I am. I wasnt rude but open about my experience and direct about how we got the vehicle with these issues . They threatened to take the car back even after it was delivered. They said they didn't care if it was against policy that they would do this and if I didn't agree to another car they were canceling it all together. I would like this issue resolved I don't believe I should have to pay out of pocket for their choice of a car they sold and is not my concern how much money they are loosing off a 50 dollar item. I do not want another vehicle I would like the issue fixed

  

  Business Response

  Date: 06/11/2024

  Dear M* *** *** *******
  Thank you for your feedback. We understand your concerns and apologize if there has been any confusion regarding your vehicle purchase and warranty. We would like to clarify a few points regarding the situation and defend the professionalism and efforts of our team.
  Upon purchasing the vehicle, you were informed that it came with a Global Warranty that becomes active 30 days after the date of purchase. This warranty does not take effect immediately, and we encourage all customers to review the policy details. Our team worked diligently to find a vehicle that met your needs and was within the financing limits set by the bank, ensuring we provided a reliable option approved for financing.
  When you initially reported issues with the vehicle, we advised you to come in on Monday to schedule a service appointment. Our service department operates on scheduled appointments to ensure timely and fair service for all customers, and we regret if there was any misunderstanding about this process. On your own, you conducted an external scan and shared results indicating that the HVAC system didn’t pass. However, when our team scanned the vehicle on Wednesday, our diagnostic showed that the HVAC system passed without any issues.
  In an effort to resolve your concerns, our sales manager offered the option of reversing the deal and getting you into a newer vehicle, which had been recommended from the beginning. Unfortunately, during these interactions, our staff faced extremely impolite and offensive language, even though our team members were actively working to provide solutions.
  We appreciate open and respectful communication with all customers and are committed to addressing valid concerns professionally. Please reach out if you would like to further discuss warranty coverage or other available options. We’re here to help and ensure your experience is a positive one.
  Sincerely,
  G***** ******
  Sales Associate, East Coast Financing
  
  
  Please note there is txt message proof of conversations attached.

  

  Business Response

  Date: 06/11/2024

  You guys initially said you would like a different vehicle and we said we would reverse the deal and look into getting you something you would be happy with. If you aren't happy with the car that is the best option at this point. Coming into our dealership yelling at my sales staff is not acceptable as she did nothing wrong as we clearly see in the text messages provided. The best way to resolve this issue is to reverse the deal which the bank agreed to do. Then we can find you something you are happy with. Once presented with this option you guys said you would keep the vehicle instead and do the repairs on your dime but proceeded to write a bad review when we offered you the best option after you requested to return the vehicle and get something different. We have no problem reversing the deal and finding you something else. I think at this point this is the best option.

   

   

  Owner,

  D***** *

  Customer Answer

  Date: 07/11/2024

   I am rejecting this response because:
  
  First off, we have not had any sort of dealings with D***** *. the owner of the company. And was not present for any of our dealings with the company period. Yet he has refused to read any messages when trying to reach out to him personally to discuss the unprofessionalism of his staff and how the company is being operated.  I can not express enough that I was not in there yelling,  the facility has several cameras setup and if pulled could prove this.

  We not once said that we wanted to return the vehicle, not once did we say that we were not happy with the vehicle.  We were upset with the safety concerns, that we were told again by G***** via text to my husband J** ****** that it would be dealt with.  Messages from L*** to my husband asking us to bring the vehicle by to have this handled as he had an off duty mechanic floating around.  We were not asking for another vehicle, as we are quiet happy with the vehicle other than these three small issues.  Had offered to install the parts myself even if they were supplied to save the shop money.  Ultimately in the end East Coast Financing does not stand to their word, as many other reviews state similar interactions to a "T."  So yes in the end we ultimately decided we will purchase and install ourselves to insure we had a safe vehicle to drive our children around.

  We had also reached out to the finance company ourselves to insure that this transaction would not be reversed and cancelled on us.  They have submitted a complaint ticket themselves with the screen shots of text messages from both l*** and g*****. Along with the threats from L***.  As well as a diagnostic scan done at *** **** ** ********* **** ** *** ****** ********** ******

  They had also informed us to **** * ****** ****** in the event they attempt to send a tow truck to pickup the vehicle with out our knowing. Who also sent us to a fraud department to give us proper measures on keeping us and our belongings safe.

   

  When I was there at their shop G***** approached me to talk about getting us refinanced into another vehicle.  Because she couldnt take someone being direct and stern, we both agreed that my husband would be better to speak to.  She agreed.  I told her that I would also be speaking to J** to insure my words were not twisted.  Very much like it has been in this response from D******

  When J** reached out to L*** to obtain the registration papers so we can eventually get license plates on the car(again shows we did not want to return this vehicle)  he did not get a response of when or where to pickup but that he was going to take the vehicle back.  When J** put that comment to a stop with understanding his rights as a buyer.  L*** replied "We will see about that."  Again yet another threat.Thankfully with the assistance of A***** **** ******, they had reached out to N****** over at East coast financing, to assist in retrieving the registration papers.  I personally went down myself, meet with N****** who was very polite and very profressional in my opinion. And thanked her for her hel

  We have opted to remove the BBB listing should East coast financing be willing to correct the issues.  At this time we do not feel safe or wise to bring the vehicle back to their lot to be worked on.  Only way we would consider removing is if the 2 requested parts were to be supplied.  J** will have S***** ********** install the parts. and would not return.

• Initial Complaint

  Date:25/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have dealt with them before but I dealt with L**** the manager who sold my car. He was great at the beginning but once the car is sold I saw a different type of service. Not good at all. They forgot to put apt# and I had told him several times that it was missing several times. He assured me it was done but it wasn’t. I got my spare key in the mail without my apt# god knows how it got to me. I texted L**** again to to tell him that my apt# was missing but again he assured me that it would be fix. My temporary registration was suppose to get mail before September 6th because my temporary plate was due on Sunday September 8th. It was Friday morning so I called D** ******* the owner told him that I needed my registration that Friday. I did explain the situation but all he said that I was demanding and it was my fault. I sent to D** the texts that I sent to L**** for the apt#. Never once did D the owner apologize for the inconvenience. All he gave me is attitude. My opinion about D** the owner he’s a ****** *******. He shouldn’t even represent East Coast financial. In one text I sent to D** told him that I was stress and frustrated about the situation. Instead of dealing with the situation himself he had N****** do his dirty job. Never once he said that he’s sorry and that he understood. What a ****** **** show. I will NEVER recommend people to go to East Coast financial in ***** ********* ** to buy a car . The worst people to deal with. Once they have their money it’s basically fuck you customer. Deal with your own shit. So now D** ** You know how I feel about you. You suck as an owner that’s for sure.

  

  Business Response

  Date: 12/11/2024

  Hello C*******, i am sorry you feel your experience was unsatisfactory, We did our best to get you your registration in a timely manor but unfortunately we had to wait for the seller to provide it to us, it was completely out of our control.  you had a temporary permit on your vehicle to cover you until we received it. It is N******'s job to handle all registrations and the mailing D** was not passing it off to her just to avoid dealing with you it just isn't the owners responsibility to deal with such things. You did receive your ownership and spare key so i am unsure why you are posting a complaint with a $16000 disputed amount. 

   

  

  Business Response

  Date: 12/11/2024

  C******* i offer you our most sincere apologies in the matter unfortunately we are just human and mistakes happen, we are sorry the unit number was missing on the original mail and there was a delay getting it to you we have done everything in our power to rectify this issue for you and since you do now have both the registration and spare key there is nothing more we can do on our end.

  Customer Answer

  Date: 15/11/2024

   I am rejecting this response because:
  I am not satisfied whatsoever with this answer. I just got back from a garage to check my tires which I was told by L**** that they were really good winter tires. The reason why we’ve discuss that is because I had specifically ask him how were the tires. Well come to find out I don’t have winter tires. I went to get the oil and filter change and there was no cabin filter at all. Again the license plate holder was not attached with the right screw so I had to buy the right ones to hold it. I am looking to get winter tires paid by your company, reimbursed for the screws I had to buy and the cabin filter as well. And for all this inconvenience, stress and waste of my time I want compensation for that. ** * ****** * ****** ****** **** *** **** *****
  

• Initial Complaint

  Date:15/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pre-approved for car with them and now they are saying I am not and she mixed me up with someone else. She has lead me on into thinking I was approved until this morning.

  

  Business Response

  Date: 26/03/2024

  ***** was pre-approved by the finance company with the stipulations of meeting there minimum income requirements, unfortunately she did not meet the requirements and they did not give a full approval. Our staff apologized numerous times for the miscommunication, we are sorry ***** feels she was mislead but unfortunately we can only do what the finance companies approve. 

• Initial Complaint

  Date:18/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership sold lemon knowingly hiding flaws, pushed through inspection, and refuses to reply to me. He sent us very vague pictures of 2017 **** Escape. Pictures were taken from sharp angles from each corner instead of typical side views. The way he took the pictures he hid the large scratches down both sides that looks like it was keyed. We were told it was fully inspected, cleaned, and licensed. When we received it, it was dirty, air-bag light was on. Not happy with the light being on, but we will get it checked. Within 3 weeks, the alternator was gone in the vehicle and it wouldnt start. Few weeks after this, we started hearing a rumbling down the middle of the undercarriage. Found out that it was the drive-shaft gone, covered under warranty, but had to wait a week for parts. We also needed a new inspection to license as ours expired. Inspection failed, by a list. Mechanic was surprised, suggested we should speak with the dealer and he would be happy to talk with them as well. This is the list of things to be fixed: - left front id light - front exhaust flange - front exhaust hanger - oil leak around turbo - air bag light still on (this mechanic did not feel it was no big deal and stated diagnostics would be required to figure out why its on, and it should NOT have passed inspection with this light on. REMEMBER this light was on when we received the vehicle.) - possible leak in intercooler pipe - right front control arm and the most concerning issue: - bolts missing and broken in the subframe. The mechanic was very concerned over the subframe. Emailed the dealer immediately, no response. Re-forwarded the email, no response. We feel taken advantage of as we were unable to view the vehicle before buying it, and it must have been in some altercation in order to have all this damage done or deeply neglected. Their inspection is very suspicious. This vehicle is literally falling apart at the seams and no reply from them.

  

  Business Response

  Date: 12/02/2024

  ******* ***** purchased his 2017 **** escape August 8th 2023 with a full powertrain warranty for 2 years up to 40000km. ******* didn't contact east coast financing about any concerns until December 21 2023 well outside of our 30 day policy. We do not feel it is our responsibility to repair the vehicle in the concerns Mr ***** is addressing since he has been driving it for 4 months at the time he contacted us. 

• Initial Complaint

  Date:20/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from this dealership and was told it was gunna be refurbished before sale and i agreed to this and was also told id be sold a warranty that was gunna cover the truck for 2 years also fine by me .after 1 week i discoverd that the front control arms were rubbing against my tires and that passed an mvi like that then i discoverd it was having suspension issues so i took it in and there mechanic confirmed to me there was an issue with front shock and the rear was getting soft he also informed the warranty i was sold didnt cover any of these parts and then i was informed by the owner that he was not gunna fix any of it after assuring me that it was reconditioned before sale and my warranty "coverd me sideways" his words.my wife bought a vehicle the same day i bought mine they replaced the front control arms and within a week her front control arm had bolts backing out to the point where she couldnt drive it because it was shaking so bad i ended up having to re tighten 3 bolts in total i also was told my truck would be detailed and after i picked it up and got home i had my 2 year old son in it looking around and there was cocaine on my center console witch i showed the owner and he just kind laughed it off.what i would like to see come from this complaint is simply repair the suspension or pay for the parts and ill have them installed at my cost witch will be roughly 6-700.00$ and i will never step foot in that building again.also i have pics of the cocaine on the console and pics and video of my wifes car tire and the txt thread of all the things he told me when trying to sell me the truck and after i had purchased it

  

  Business Response

  Date: 08/08/2023

  When this truck was purchased this customer asked me to help him out by taking his car on trade and sell it back to his wife. It was a ****** Rav 4 he promised me it recently passed an MVI and would need nothing. So we did up the documents at his word with the price considering it would need no mechanical work. Come to find out later his last mechanic couldn't even get the control arm off it was seized solid.. So my mechanics with over 25 years experience had to spend over 1.5 days working on that after he was given a price on the trade and me trusting his word that it needed nothing. I didn't ask for anything in return but the reconditioning on the Rav 4 costed me 2082.66 including tax .  The customer then came back a week later wanting a transmission fluid flush and asked us to put a new serpentine belt which we did free of charge which was not part of the deal. The customer was always calling and asking for more after I barely made any money on him from the start. The customer also claims to be a mechanic and looked this truck over himself numerous times and felt the need to point out everything he had to tighten up himself etc... Then over a month later he complained again about shock issues which I told him I would look at the truck for free but I wasn't covering the cost to fix as it didn't leave my shop with leaking shocks and actually passed 2 MVI inspections one from ADESA auction and my mechanics also looked it over. The truck never left my shop with any cocaine in the center dash and he would've noticed that right away upon picking it up. He also test drove for 2 hrs.. This customer threatened me if I didn't cover the repair he would write a bad review I told him to go ahead because I literally bent over backwards for this guy he had that truck in my shop 3 times after we sold it complaining that he would hear noises etc.. and my mechanics always looked at it for free. I am sorry but this customer was combative from the beginning and I wasn't going to lose any more money on him threatening me he would write a bad review if I didn't approve his demands which he promised would be the last demand that I fix for free but I was certain it wouldn't of been the last demand as he was always asking for more and more. This customer I felt was deceitful from the beginning and we all went above and beyond for him and his wife
  

  Customer Answer

  Date: 08/08/2023

   I am rejecting this response because: this bussiness response is a complete load of crap i have all of our conversation saved on my phone i never got combative in anyway towards anyone i just wanted the truck im now into for 46000 dollars to be safe for my family as well as my wifes vehicle i am no longer looking for a solution as i wouldnt let these guys touch a vehicle of mine ever again so like i said in my previous message anyone reading this just do your self a favor and go up the road to cars are us 
  
  
  

• Initial Complaint

  Date:25/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2014 **** escape from this dealership July of 2022. The car was shipped to me out in Newfoundland. Upon getting it after two days I noticed a problem where when I turned my wheel you hear a popping noise very badly. the rear backup camera was also damaged and needed to be replaced. I reached out to the person that worked out the deal and was then put in touch with *** the owner. He arranged for me to take it to his shop out this way to get it looked at. His shop stated nothing was wrong with it. I have had the problem diagnosed by another shop, faulty steering rack is the problem. I reached out to *** about it explaining this should have been fixed by his shop because they were wrong to say there’s nothing wrong. Since I have yet to hear anything back from the owner. When I purchased the vehicle I was told I had bumper to bumper warranty on the vehicle which after looking into is not the case. Spent $4,000 on warranty’s that do absolutely nothing. The back up camera got replaced 7 months after having the car. I’ve had to put in another $3,000 of work into the car since I’ve had as well so the quality of this vehicle has not been good. Decided to inquire about trading it in and getting a value for it, was told to send in some pictures, before I could even do that the dealership started running my credit at 4 different banks. This is been a very bad experience

  

  Business Response

  Date: 10/07/2023

  we are sorry you feel your experience with east coast financing has been unpleasant, we rectified the vehicle issues with the backup camera, we ordered that right away it just took a while to get because it was on back order due to covid. We sent you to a qualified mechanic to diagnose and they stated there were no issues at the time. We requested the invoices to review on the claimed $3000 spent on repairs which you could not provide. We have no record of sending your credit to 4 different lenders as claimed and you can not provide any info of the sales representative you were speaking with. Furthermore all warranty coverage is outlined in your warranty paperwork no where does it state you have " bumper to bumper " coverage and the cost was $2,415 not the claimed $4000 as the complaint states. 

  Customer Answer

  Date: 10/07/2023

   I am rejecting this response because:
  
  After I received your call today July 10th your response isn’t even close to what we spoke about. I told you I will send you the information you requested, not that I would not provide it. I will be getting a mechanic invoice done up tomorrow to show you there is a problem your “certified mechanic” could not find. As to the extended warranty I purchased the total cost for warranty’s came to $4,480.00 which is for extended warranty as well as GAP. I have attached a photo of that to this for you. I have texts from ******* explaining I have full bumper to bumper warranty which I have also attached to this. I have all the receipts for work which include the labour and parts which total out to be $4,216.33 which I can send to you in an email that’s no problem. Your website has an option to request a trade in value I filled that out and was co texted by Steve on may 25th via text, we had a phone conversation where I was suppose to send him photos of the vehicle to get a trade in amount before running any of my credit however he took it upon himself to do just that. I have attached a photo of the inquires made which were done may 25th 2023 same day he texted me about it, which you have now said did not happen. Once I get the papers from the shop with the diagnosis for the steering rack and the estimated repair cost from **** I will send that to your email. All I want is for you to repair the original issue I brought to your attention 3 days after getting the car. I have those screenshots too if you’d like them with the original videos I sent each time, dated and time stamped. 

• Initial Complaint

  Date:20/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a new vehicle single mother not the best credit found a company that accepts any credit score worked with them found a bank to loan me money for the car picked out a vehicle this was the end of January 2023 worked everything out signed the papers then the issue began started with stories about when I’ll be shipped the vehicle this day or that day the run around for 3 weeks finally got the vehicle at 9pm on a Thursday Feb 16 brought the car home the next day I noticed the heat didn't work in the car it’s currently winter we can’t drive around with no heat and the key fob kept saying it was out of range and I was locked out of the vehicle twice because of the “dying” fob called the office to let them know about the heat and the fob they suggested replacing the battery on the fob which I did with my own money and they said they would set up service to get the heat fixed this was Friday they made the excuse cause it’s the weekend that no garages are open until Monday. Saturday morning I was going out to the car to leave for work and once again the car wouldn’t unlock used the key to get inside thinking it was the fob again and once inside I realized the battery in the vehicle was dead all the way dead even a boost wouldn’t start it called the office again and they said no one was in the office yet it’s the weekend they would call me back I left for work in a cab waited all day for a call never got one finally called them back and they said they would pay for battery at ******** **** and I can pick it up and replace the battery myself of course waited all day for that to happen never happened they called back after 6pm saying they are closed now we’ll email transfer the money for you to pick up tomorrow once again never happened it’s been two days sense I’ve heard anything from them I’m sitting here being ignored with a vehicle I can’t drive and only had for less then 48hrs with all these issues feeling completely ripped off and want to file a complaint

  Customer Answer

  Date: 27/02/2023

  Hello 

   

  I was being ignored by the employee over the long weekend but I am now dealing with the owner directly and he is fixing the vehicle and compensating me for the money I’ve spent regarding this situation so I would like to close my complaint with BBB thank you for reaching out to them and helping rectify this issue.