Complaints

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• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our basement flooded and are now having it renovated by a contractor. We are in our final phase of the renovation. The contractor is over charging us multiple times and threatening us to pay him whatever he claims we owe him. During this last phase of the renovation we had agreed on a set price of 7k to finish the job off( in text messaging). They were taking too long and we were going away on vacation where he wanted 3500k to cover the material spent in this phase. I said that was fine and they can finish the rest when we return. I told him I couldn’t send it right away as we were maxed out on our e transfers for the heat pumps we paid for and would send it that night. I forgot to send that night as we were packing and getting ready to fly out next morning. ** ******** ** **** ***** saying he didn’t get paid in the next morning left a voicemail that I saved stating if I don’t pay him within 24hrs he will put a lien on my house. He stated in our initial visit that final phase payment is not due until after we do a walk thru and we are happy with the work). Now that we have arrived back they continued the work and are not finished and he sent me another invoice for 3000k and said there will be another small one to come. I told him that we will pay him the remaining balance once all work is completed and all repairs are met. He said no way I have to pay him by midnight that night. I didn’t not pay him as he stated we discussed from day one of our visit last phase money will be released after the work is done. ** ******** us that he will change the invoice and add more things to the invoice. Last night I got a new invoice for over 8k. ** ***** ****** **** ******* ****** **** * **** ** ******* **** ******** **** **** ********. Obviously this ********** ** ****** ********* **, threatening us and trying to Scam us our money. We went through a lot already with the flood and lost a lot of our possessions as we just moved here. We are going through unwanted stress.

  Business Response

  Date: 15/04/2024

  We started this project as it was all stated but the electrical part was suppose to be done by one of ***** friend which did not had the time to do it so told us to go ahead to keep project moving so yes their is extra for that material and labour is not free..then they change their mind a couple of time of what they wanted as  that would cost us time and material to a point that we did not trust the client to get paid so .yes I ask to be paid up to date as we figure this would happen. All he had to do is to pay the reminding balance I had ask and we would of finish the rest of remaining and do a final walk thought for the last final payment .but we knew that  this would happen .as I have a receipt and pic of the electrical  that need to be paid ..and on top of everything he got all new wall in basement frame and supplied  for free. I have receipt and pic and video  of us redoing all new frost wall which was not in the contract but did for free as we feel bad that they had a flood and we tried to help.we are not asking for that but as for what they owe us yes....my guys did a awesome  job and it was not time yet for final walk thought .....

  Customer Answer

  Date: 22/04/2024

   I am rejecting this response because:
  
  The reason that took us here was that our agreement with ***** was that the last phase would cost $7,000. Since the beginning of this last phase ***** hadn’t step foot in our house to check on the work that has been done, so he can’t really attest for the quality of the work. When the phase was almost complete pending $3,500 ***** reached out to us with an invoice of $3,000, to which we responded that we wanted a walk through with him to show him all the deficiencies of work. ***** responded that he would only do the walk through after payment, to which we did not agree, since all the deficiencies cost more than double of the $3,500 to even fix them. Please, see attached the quote by other company. 
  When we argued that to ***** he then said he would charge us even more for the supposed work he had done “ for free” months ago. And then sent us a new invoice of $8,000, and then when we did not respond ** ********ed us writing “*** ** *** ***** **** ** * **** .** *** ****** ***** *** ***** **** *** *** **** ******** *** **** ****** I really suggest you pay your bills and quick …..”

  
  It is to note that the so called “free electrical work” was charged on phase3 the price of $10,000 to which we paid on February 5th. Due to the lack of professionalism from ****** questionable attitude with a new invoice double charging us, and threat, ** ** *** ***** *** ******* *** ********* ** *** ********* ** *** *****.  
  
  ***** had no reason to threat us for any payment because all our invoices were paid within few days after received. 
   
  The so called “free wall frame” was one because ***** made the decision of framing a wall that we did not request using window casing. Like many other items in this renovation, ***** went ahead and made decisions without asking the client what they wanted. The stairs themselves was the biggest issue we faced with ***** as his workers stained the entire staircase with a stain colour chosen BY ***** AND *** ******** ** **. 
  
  ***** CANNOT confirm the quality of his employees work, because, again, has hasn’t been in our residence since the previous phase. There are 24 deficiencies in their work, as follows: unlevelled door, storage doors opening too small, no transitions in laundry nor main level staircase, missing hand rail, missing rods, laundry room vent cut back and install cover, drain in laundry, sand and stain staircase, drilled 3 2” holes in storage as wires were to be hidden in wall, backups are cover and non accessible, one buried behind dry wall, EMERGENCY WATER SHUTDOWN valve buried in the wall, brand new door leaks, pot lights don’t align, columns are mis match and don’t even align, pile of garbage left outside, storage bins were to be 5 high and storage shelves were to be 4 not 3 as per the drawing given, storage shelves used 1/2 inch mdf which is not even strong enough to hold up too much and missing shelves beside storage unit that ***** suggested to us to put in and he never did  

  
  To repair all those problems will cost us over $9,000 according to the attached quote.