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          Car Parts Direct has 1 locations, listed below.

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            Business ProfileCar Parts Direct

            New Auto Parts

            Additional business information

            Additional Info:
            On March 8th, 2024 BBB Serving the Atlantic Provinces sent a letter to Car Parts Direct.

            Receiving no response, BBB sent a second letter on March 20th, 2024.

            The letters were prompted by recent multiple complaints to which BBB received no response, as well as several reviews of the business submitted by customers.

            The complaint and reviews described similar experiences with the business.

            Consumers report:

            1. Delivery of wrong/damaged products.

            2. Poor after sales service.

            3. Failure of the business to respond to consumer's call and emails with their queries. 

            BBB recommends that consumers check with BBB.org to research reputable auto parts dealer in your area.
            See all additional business information

            Contact Information

            159 Durham Rd

            RR2

            Pictou, NS B0K 1H0

            Email this Business

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            159 Durham Rd RR2, Pictou, NS B0K 1H0
            Email this Business
            BBB File Opened:
            7/12/2016
            Type of Entity:
            Partnership
            Business Management
            • Mr. Jeremy Vint
            Contact Information

            Principal

            • Mr. Jeremy Vint

            Customer Contact

            • Mr. Jeremy Vint
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/06/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I ordered a car radio head for $224.99 from this store, I sold the vehicle right before I received this part. I order this part on 5/7/24 order #18416. Once I received the item I emailed them the day after I received the packed on 5/12/24. They emailed me back saying that a 15% restocking will apply, which I had no problem with and they sent me the return slip on 5/15/24. I went to the *** store the following day and sent it back. It was delivered to the location on the return slip in Toledo Ohio on 5/21/24 at 2:06 pm by a gentleman named **** at the front desk. I emailed them on 5/18/24, 5/23/24, and 5/28/24 and have yet to receive a reply, I’ve been asking when my money will be returned to me since I returned the part along with leaving my phone number to call me at to resolve this issue. I have also called them on 6/4/24 while leaving a message, and on 6/5/24 whit no answer. So I am reaching out to the BBB to help resolve this issue and hopefully help me with my refund.
            Read More
            Read 15 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kayla L

            18/06/2024

            This is a horrible company to purchase from. No response when trying to inquire about where your product is. After FINALLY receiving the product, it is the wrong part. I returned the product with the shipping label they provided me only to find out that they then pulled the money out of my bank account for after it was returned. When trying to contact them to dispute the charges it is impossible to reach anyone. Don’t buy from this company.
            Read 5 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Atlantic Provinces

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.