Business ProfileforEasy Appliance Parts

6/6/24 - ordered one item. Shipping options were 1 day or 2 day Air or Ground. 1 Day Air was selected. (Invoice # 30-004400-0624) Shipping confirmation showed that item was to be shipped by Ground. I contacted customer support within minutes of receiving the confirmation to request the shipping method be changed to my choice of 1 Day Air and was refused. Customer service rep became argumentative and wouldn't offer any solutions. I hung up, immediately called back and spoke with a second CSR who, when given the information, cancelled the first order and issued an emailed confirmation. (Confirmation # 30-04891) Then, a second order was placed by the same CSR with the chosen shipping method I had originally specified. A second shipping confirmation was received by email soon after which also showed the shipping method had been changed, without any notification, to ground. Incidentally, as I am located in Western Canada, the shipment was from Mississauga, Ontario, Canada, which is certainly not outside any air shipping jurisdiction. Additionally, the shipping charge for either option was to be paid by me, the customer, as requested based upon my time requirements. I sent a message through the "contact customer support" portal on the website  which is the online service connected to this business. The responses have been less-than helpful and show little to no concern for my satisfaction. Currently, I am awaiting a credit for $69.20 which is the amount of the cancelled order. According to my tracking information, the item from the second shipment has been slated to arrive at my location tomorrow, June 12. (six days after requesting 1-day shipping)