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Business Profile

Car Dealers

Yarmouth Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered part on there web site. Part order was canceled by Nissan. Called for refund,told it would take 30 days. Never received so much as an email when order was canceled. Not even a cancelation invoice. Trying to dispute charge with visa however I don't have the cancelation receipt. Order placed mar 22, Have talk to multiple people fron Yarmouth Nissan none return calls Called 5 time. Last time was may 6th 2024. Tried to resolve before I left for military training Now Currently unavailable and still on my credit card. If issue can't be resolved after this I will be contacting my attorne, to handle it and billing them for the ridiculousness of it.

    Business Response

    Date: 23/05/2024

    As shown in the attached document there was a refund processed from Simple Part (website provider for online purchases).  The refund was made to a card ending xxxx**** on April 15-2024 for 413.10. This amount matches the total on the receipt provided by the customer.  From my understanding there was adequate communication from Yarmouth Nissan to the customer.  I was not directly involved with the transaction however I was aware the refund had been processed. I verified with both the parts clerk and the comptroller we had completed the refund in a timely manner.  I also asked our comptroller if there were any unmatched amounts from our bank reconciliation.  The original payment from the customer was not received into our system. 

    Customer Answer

    Date: 24/05/2024

     I am rejecting this response because:
    I have attached credit card statement including day of purchase, up intell current statement. 

    I have made several attempts at contacting Nissan yarmouth prior to making my complaint. 

    Also left voice mails with several people, up to and including general management. 

     waiting two months on a refund IS unacceptable. 

    I would be charged interest.  


Yarmouth Nissan is NOT a BBB Accredited Business.

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