Reviews

This profile includes reviews for Skin Vitality Medical Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Skin Vitality Medical Clinic has 15 locations, listed below.

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  Skin Vitality Medical Clinic

  1C - 15 Westney Rd N Ajax, ON L1T 1P5

• 

  Skin Vitality Medical Clinic

  595 Fanshawe Park Road W. Unit F London, ON N6G 5B3

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  Skin Vitality Medical Clinic

  595 Fanshawe Park Road W. Unit F London, ON N6G 5B3

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  Skin Vitality Medical Clinic

  125 Lakeshore Rd E Mississauga, ON L5G 1E5

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  Skin Vitality Medical Clinic

  595 Fanshawe Park Road W. Unit F London, ON N6G 5B3

Review Details

• Review fromCarly S

  Date: 02/05/2025

  1 star
  Booked a consultation. Was taken into the financing office and asked how I wanted to pay. Was offered 0% financing. Was under the impression that I was only getting pre approved for this loan. After some thought I wanted to cancel my appointment. Was told I already signed a loan and would be charged regardless of receiving treatment or not. Your finance receptionist should be verbally telling people this is a “pay before treatment” procedure. Always read the fine print *** ** ********* ***** *** **** **** ******* ** *** People **** ***** **** to deal with on the phone and would not budge because “it’s a contract ***** *** *****. Will never return or recommend this place.

• Review fromHeather C

  Date: 28/11/2024

  5 stars

  Heather C

  Date: 28/11/2024

  Stoney Creek location is wonderful. 8 year client. Perfection. I haven't been in awhile, but the minor filler (not huge lips) maintains longer each time, 8 to 10 months. Cheek fillers work effectively *** ***** ******** to lift lines around mouth. RN's are super kind, talented, and a shout out to Adriana of sales. No complaints. But don't get that freezing fat thing, it doesn't work. (I did it under my chin).

  Skin Vitality Medical Clinic

  Date: 02/12/2024

  We truly appreciate your kind feedback, *******! We look forward to seeing you soon **

• Review fromHeather C

  Date: 07/11/2024

  1 star

  Heather C

  Date: 07/11/2024

  I think they do a horrible job and what ever they are injecting doesn't make any difference. It was a total waste of my money. I have complained and all they wanted was for me to spend more money

  Skin Vitality Medical Clinic

  Date: 18/11/2024

  Thank you for coming in for a follow-up appointment. I am glad we were able to address your concerns. We look forward to seeing you again.

• Review fromAida O

  Date: 11/10/2024

  1 star

  Aida O

  Date: 11/10/2024

  I was a customer of skin vitality for several years and was very satisfied with ***** treatments. However, one day I decided to try lip filler and **** ******* *** I was unsatisfied so they offered to dissolve it but I had to sign some paperwork and I didn’t trust that dissolving would be good. I went to another private injector to get it fixed. **** ******** **** ** **** *** **** ** **** ****** **** ******* ******* **** **** ********* *** ****** *** **** ** **** **** **** ****** ******* **** ********** ** ***** ** *** *** **** * ****** ***** I told skin vitality that I had to fix my results with another injector *** **** *** * ********** ***. Instead of offering fair compensation they gaslit me by saying that the results they gave me looked perfect and therefore my feelings were not valid. I went to my credit card company and filed a dispute because they were clearly not going to give me a refund. I already had to pay more to get them redone. Once they found out the ‘customer care’ director Sarah P. ********** to send my info to a collections agency *** *****. Once I won the credit card case she decided to ban me from all Skin Vitality locations and wipe my existing 30 units of ***** I had remaining on the account. **** * *************** ************** *** ***** ******** * ** ******* ******** * *** ** ******* *** ****** ** ***** **** ******* ** *** ****** ********

  Skin Vitality Medical Clinic

  Date: 16/10/2024

  This patients filler was completed without issue. Nearly perfect results were obtained. Patient returned for a follow-up where she indicated she was pleased with the results. Photo documentation confirms this. Following the successful treatment, the patient initiated an illegitimate/********** chargeback which has resulted in her file being sent to a third part collection agency.

• Review fromIris K

  Date: 04/09/2024

  1 star

  Iris K

  Date: 04/09/2024

  I was sold a skin treatment in advance for a discounted price. When I attempted to receive the service I was denied and then asked to leave.

  Skin Vitality Medical Clinic

  Date: 07/09/2024

  Skin Vitality is committed to providing a safe, healthy and respectful environment for our staff, patients and guests - You were politely asked to leave the clinic due to raising your voice at staff and approaching other patients to voice your concerns.

  Iris K

  Date: 08/09/2024

  That is so not true! You were not there. In fact, it was me who asked your employee why she was raising her voice. This is your desperate attempt to cover up the ***************** of your staff and your office . Nice try! * **** ** ***** ******* ********* **** *** *** ***** ** **** ***********. And ******* me to take down my social media reviews will not work in your favour. Unless I get an apology from the very same person whose behaviour *** **** *** ******* *********** * **** ******** ** **** ** *** ****** ***** **********

• Review fromMarta P

  Date: 31/08/2024

  1 star

  Marta P

  Date: 31/08/2024

  *** ****** ****** I go for my first time to get the promotion of 30 units for $87 and walked out paying 376. Nobody said I could only use 20 now and come back for the other 10. Nobody said anything about the peel that was included. They gave me this high price making me think I needed so much done. Yet poked me 6 times and said 47 units and try to confuse me why so high. When I reach out I get a respond to send a email here and here. They had a sale of units for $ 9 after the 30. * **** ******* ***** ********* ***

  Skin Vitality Medical Clinic

  Date: 07/09/2024

  We're sorry to hear your experience was not a positive one. We have reached out to you privately to address your concerns. We look forward to connecting.

• Review fromZ. S.

  Date: 03/05/2024

  1 star

  Z. S.

  Date: 03/05/2024

  I was interested in getting information about body sculptra I called and was invited for a free consultation. Upon arrival I was one of two people in the waiting area! I filled out the forms sat for 30-45 minutes before seeing 2 ladies one is the nurse the other idk because she left like 5 seconds into me entering the room and 2 minutes with the nurse just to talk pictures and put two circle then tell me I need xyz treatment then ask if I have questions about something I'm new to then send me out to wait on the financial department to tell the price. Waited another 30 minutes to get to the room then felt pressured into securing a promotional deal so * ******* ****** **** ** *** *** * ***** **** ** ********** ***** * **** **** *** ***** *** then introduce to see if im qualified for a loan. Yes I was approved but still considering I have lots of responsibilities so I was still stalling thinking I explained I don't want to **** *** **** ***** ** ** ****** then she cut the loan into 2 to do half the treatment and resend loan application then waited on me patiently to confirm I felt so pressure and she was even saying how I have good credit to be approved of that large amount and even told her I want to keep my credit great ! So I told her I'll do a deposit of $500 to lower the loan and minimum payments. She walked me to the front when waiting area full no seat left to sit and she hand the machine to pay I paid and I ask if thats it she said yes someone will get me booked in. I stood ther waiting for someone to help then she came oh sign here please I felt so anxious with all the ppl in the waiting area I blindly signed then she told me all deposits are non refundable gave me a copy and staple the receipt then I got help to book a appointment and after I stepped out getting fresh air it came to me why after paying its non refundable. **** ******** ** ******** **** I canceled the appointment 3 days after email & called no answer. I need the loan to be canceled please.

  Skin Vitality Medical Clinic

  Date: 10/05/2024

  Hi *******, We're sorry to hear you are going through a difficult time. Please be reminded that your Finance agreement is with a third party - not Skin Vitality. Please connect with us at ***********@************.ca to discuss options moving forward. We look forward to connecting.

  Z. S.

  Date: 18/05/2024

  I paid $500 instore and i had went ahead to cancel the third party loan but I cannot get the cancelation completed without skin vitality confirmation that I am indeed canceling.

• Review fromav s

  Date: 29/04/2024

  1 star

  av s

  Date: 29/04/2024

  ** ********** **** ***** Constant Social media Marketing campaigns and telecentre call centers / and their reps calling you from cell phones while unloading groceries from their cars! **** ******** * ****** ******* ** ********* *** ****** ********* ****** I was sucked into a package of units two years ago. I have gone twice there.. To the location in Milton. I have been going to great clinics in the Guelph Area for YEARS. and NEVER had any issues only great results from regular amount of units. I have never had more than 35 units. and had full results for my 4 months before another treatment. I start going here, hardly full results, and since i had units on file, my number of 'units' required and used went up to 60?? from 35. no new areas treated from the last 7 years of doing it. no need to increase the dosage. So i am HIGHLY aware that the number of units used were absolutely not accurate, or unreal, and they used whatever they did. On top of this .. I have been bruised twice! i have NEVER once been bruised in all those years. but both times at this clinic. !! THIS time. not only a bump and burse, but a BLACK EYE? she saw it when it happened and brushed it off, sometimes it happens, let me see if i have any ****** here to put on it for you.. then "oh, doesn't look like we do.. " but ******** sells it.. IM SORRY what? a skin clinic that often has this happen, yet they choose not to carry anything to apply to it when it does happen to stop it from getting worse? anyways.. I don't know what im more upset about.. A. the marketing tricks, and suspicious Increase of units from ever before after buying a package at a lower unit rate from a girl on the phone unloading her groceries from her car, or the black eye .. also - results have never been so minimal last time.

  Skin Vitality Medical Clinic

  Date: 03/05/2024

  Hi *** Thank you for your feedback. We're sorry to hear you are disappointed. Kindly connect with our Patient Care team at ***********@************.ca so we can address your concerns. Thank you

• Review fromNatalia B

  Date: 06/03/2024

  1 star

  Natalia B

  Date: 06/03/2024

  I went in for a free consultation sometime in September and ended up being ***** into a procedure I didn't want to get. I was overwhelmed and rushed to sign papers and to sign up with ******. I was reluctant to sign up for ****** but I was insisted on. * **** ** * ***** ***** **** * *** ***** I never went to the appointment and never entered the location again. I have contacted the exchange and finance department and have gotten no response to help me free this loan ******** ** *** There was no product used, no service, and no labour done, it is reasonable to refund me/ free the loan. I have contacted ****** and it is on behalf of SkinVitality to allow for the refund. ** *** * ****** ** **** ******** ** *** ***** ** *** ******* I am asking for some consideration and cooperation.

  Skin Vitality Medical Clinic

  Date: 15/03/2024

  Hi *******, We have replied to both of your emails and are happy to work with you towards a resolution. Please get back to us at ***********@************.ca. We look forward to connecting

• Review fromFatemeh Y

  Date: 02/03/2024

  1 star

  Fatemeh Y

  Date: 02/03/2024

  It’s the worst Botox treatment I have ever experienced. I had a full treatment on December 30th 2023 and after two weeks till now which is March 2nd, I didn’t see any results. When I complained about it, they asked me to pay for another full treatment! I have never been behaved like this. I have been getting Botox since I was 28 and every single time I was happy with the results. After complaining, they offered me 10 complimentary units on my next full treatment which is ridiculous. * **** ***** **** ***** ** **** ***** ****** *** **** *** ****** *** **** **********

  Skin Vitality Medical Clinic

  Date: 15/03/2024

  Hi *******, Patients are advised to return to the clinic for a 2 week follow-up appointment if they have any concerns or muscle movement as additional units must be added within this time frame. You did not attend a 2 week follow-up, rather, visited the clinic 2 months post treatment. As thoroughly explained, it is not safe or recommended to apply a "touch-up" 2 months post treatment. As a kind gesture, we offered you complimentary units towards your next session in "lieu off" the touch-up appointment you missed.