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Find a Location

Glengarry Fences and Decks has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Business ProfileforGlengarry Fences and Decks

    Fence Contractors
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Glengarry Fences and Decks has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Alexandria, ON K0C 1A0
      BBB File Opened:
      22/4/2022
      Years in Business:
      10
      Business Started:
      20/9/2013
      Type of Entity:
      Sole Proprietorship
      Number of Employees:
      2
      Alternate Business Name
      • Glengarry Fences and Decks
      Business Management
      • Mike Whissell, Owner
      • Jamie Whissell, Co-Owner
      Contact Information

      Principal

      • Mike Whissell, Owner
      • Jamie Whissell, Co-Owner

      Customer Contact

      • Mike Whissell, Owner
      Additional Contact Information

      Email Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/10/2022

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      On July 29th, 2022 I gave an e-transfer of 50% as a deposit towards getting garage doors made and installed by Glengarry Fences and Decks, ** ****** *** *** *********** ** ******. He acknowledged receipt of this money by text and said he would probably be doing it in two (2) weeks. Never showed up so I sent him a text on August 23rd, 2022 asking when he would be coming to do the job. He responded August 29th, 2022. He showed up and came to take measurements only. Sent another text on Sept. 5th, 2022 asking when he would come do the job.. he responds Wednesday, Sept. 7th, 2022. No show again. I send him another text on Sept. 7th asking when he will be coming. He doesn't respond. Send another text on Sept. 19th, 2022 to which he doesn't respond. September 24 tried to phone him but he doesn't answer. Left him a message to call me but he does not respond. Oct. 1/22 send him another text asking for a refund of my deposit seeing as he must be too busy to do my garage doors. No response. Oct. 5/22 tried to call him early morning but he doesn't answer. Left him a message to call me.

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tim M

      1 star

      14/04/2024

      Was quoted $300 a footing/post for 6 posts total. Was told I needed 6 to meet proper spacing requirements for code. Agreed to pay half upfront and half when completed.Paid $900 upfront to secure my spot and waited for them to come start. They delayed their start time multiple times which ended up being almost 2 months. When they finally did show up it was a few guys woth shovels and a wheel ******. Instead of doing minimal damage to the deck to install the new footings they cut it to pieces with a chainsaw. Instead of using a post hole auger to did the holes they did it by hand woth shovels. They didn't dig down nearly deep enough, used footing size meant for 4x4 instead of 6x6 as quoted.At the end of the day they installed 5 footings, instead of the 6 I paid for. When I asked about it they dismissed it and basically said "that's how it is". Made a big mess all over my driveway with concrete thatbwas spilled all over and never washed off. They said they'd be in contact in the next week or so to come back to install the posts.Days turned to Weeks and turned to months of trying to contact them. I'd get excuses as to why stuff was delayed, have promises of them coming and then the day would pass with no one showing up. My patience was running out and I think the contractor could tell and they tried a last ditch effort to make some money and promised to show up the following week if I paid them the remaining balance up front. They missed thr last 3 scheduled days so why would I "Trust" that they would show up this time.I told them to kick rocks and to not bother coming back. Finished the deck myself, had to rebuild the whole thing due to their trigger happy chainsaw *******..Quality of work 3/10 Punctuality 1/10 Communication 1/10 Cleanliness 2/10

      Local BBB

      BBB Canada's Northern Capital Regions and Quebec

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