Business ProfileforAwayCare Inc.

I purchased a 1 year travel insurance policy from this company on their website, for the purpose of applying for a "Supervisa" on behalf of my mother. I paid a total of $1,035.90, the policy stated that I can make changes to the date so long as the policy has not been used. I submitted the supervisa application some time in March and the application was denied. I am now using an immigration lawyer to complete the application (******** ************ ************) and they have requested that I contact the insurance company to adjust the dates as the requirement is for 1 year's minimum coverage. I've reached out to Awaycare on multiple occasions and have been met with very condescending responses and an outright refusal to accommodate my request. The policy has not been used, I will attach proof that my application was refused by the Canadian Embassy. As well, I will provide contact information for the Immigration agency I'm currently using. If you require any further information please let me know and I will be happy to comply. I would like to have the date adjusted to January 2023 as the start date, the application process is tedious and I need time to gather all the documents requested by the lawyer and also time allotted for processing by Immigration Canada. At the very least, if they refuse to make adjustments I would like them to halt the policy and allow me to pay for additional time, I can't afford to throw out $1,035.90 to purchase a completely new one when it hasn't been used at all. I regret not reading the reviews on this company prior to doing business with them, I have since seen other's complaining about their lack of professionalism. I've been made aware that other insure companies do in fact make adjustments to the date so long as it has not been used. Please also note, I moved this years and my physical address is different from what is on the policy. Thanks kindly for your consideration. -Samantha