Business ProfileforThe Source

**** mobility and internet plan activation at ** ****** store at Pointe Claire Montreal. Store sales person made false commitment for home internet and mobility services. I was promised 500 mbps internet plan for 45 dollars during black friday promotion for multi service. During activation store person made mistake and created 25 mbps plan for 50 dollars which was higher than any **** price at their website for multi service. I contacted store 20 times and visited store 2-3 times and store manager did not help in resolving issue. After many escalation they promised to change plan to 55 dollars for 500mbps which was again ****. When plan activated price went back to 65 dollars I had to call **** customer care many times and they provided limited credit but could not adjust my internet plan back to 45 dollars for 500 mbps. Store sale guy also promised to waive off activation fee 60 for mobile but that was also **** promise. Every time i did followup they gave wrong info it's done already. When actual bill came was nothing waived and i had to call **** 2-3 times to remove that charge. I had to spend around 72 hrs of time with **** customer care, the source store and travel time for this issue which happened due to mistake by store sales person.