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Business Profile

Medical Spa

AGLS Medical Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a package for aesthetics services on January 2,2024. At the time of purchase I was not given any information or signed anything about their policies. I scheduled the first service for February 22,2024 Something had come up changing our short term financial situation and inquired about a refund as services weren’t rendered. I first checked my invoice and the clinics website and faq where there was no mention about a refund policy, only a cancellation policy. I was told there were no refunds. I asked to be directed to the policy on the website. I received a one-time screenshot of someone’s signed agreement. I was told every customer completes this. I never signed anything and reviewed my documents in the client portal. When I mentioned this to the clinic they spotted responding for hours. They then returned to the conversation with a screenshot of their refund policy. It was never there earlier so I asked if it was just added. They did not answer the question. I asked why it wasn’t shared earlier. After the back and forth I am told it’s the customers responsibility to ask questions. I have lost trust in the clinic (saying she wasn’t in the office to check my file and then saying she has clients waiting). This refund policy seems to have been created since I inquired and noted that it wasn’t available.

AGLS Medical Clinic is NOT a BBB Accredited Business.

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