Business ProfileforTwo Men and A Truck - Barrie & Central Ontario

I utilized the moving company, Two Men & a Truck in Barrie, on July 12, 2022. They moved my items into their truck, kept it over night, and drove to my storage facility in Windsor on July 13. Staff was very efficient. My items were tightly packed into storage until Nov 4, when I reserved Two Men & a Truck in Windsor. Upon completion of items brought in, I observed some scratched, and a big chunk of wood ripped off of furniture. I pointed this out immediately to the movers. I was told to contact the moving company in Barrie, who put my items in storage. I was told the damage wasn't from them, as everything was wrapped. 3 days following the move, I contacted Windsor location via email. A return email advised me to contact Barrie's location. I called several times, leaving voice-mails, with no return call. On November 16th, I spoke with a staff member, who asked me to forward emails and pictures which I had sent initially to Windsor location. On November 22nd, I sent a second email to inquire about the status of the email I had sent. On Dec 8th, I received an email stating there was nothing they can or would do, as it is now 6 months since my items were initially moved. I was told they have a 96 hour window to make a complaint. It was pointed out that they have no way of knowing who else had been in the storage container, and possibly caused the damage. Therefore, it wasn't proven, that the damage was done by their movers. My 2 storage units were tightly packed, and absolutely full. There was no possible way to move around once the door was opened. In addition, how could I move, or look at items, to ensure damage wasn't done, once everything was strategically fit within? My items were in storage for 3 1/2 months. I sent pictures, with all dates of contact, proving I did not wait 6 months. My last returned email, again, stated they empathize, but it was beyond their control as it has been longer than 6 months.