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Business Profile

Auto Insurance

Allstate Insurance Belleville Agency

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an insurance for my home and car. The agent, ****** ******* provided me with a quote and the pricing was very attractive. Once I signed the paperwork some months after, I received an email that I need to install an app in my cellphone device and provide the insurer with the picture of house in order to be eligible for the further discount. I called the agent ****** *******, who sold me the plan and he confirmed. I informed the company that I do not have a data plan and I needed to purchase two phones to keep the same discount. ****** ******* told me to purchase two phones and install the apps so that he can involve me in the discount program. I purchased the plans but the company still increased the premium. I have the following questions. 1. How can the an agent sell me such a plan without informing me what will happen thereafter? 2. The Service is horrible; I am calling this agent and I am receiving no reply from him. It takes ages to reply and/or he doesn't do what he promised. 3. They asked me to purchased the plans/phones and still charged me for the full premium (i.e. ~85$ higher than what they promised. 4. I am asking the agent to talk to his manager and he doesn't reply at all. Product Operations Allstate Insurance Company of Canada ** ******** ******** ******* ** *** *** ******* ******

Allstate Insurance Belleville Agency is NOT a BBB Accredited Business.

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