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Business Profile

Window and Door Installation

Brock Doors & Windows Ltd

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Brock Doors & Windows Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brock Doors & Windows Ltd has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Darren M

      Date: 07/07/2024

      Darren M

      Date: 07/07/2024

      *** ******* * **** ******* **** ****** ***** *** ** **** ******Used to be so good. No wonder the great crew we had went elsewhere. But of course now that there is warranty work to be done, not a peep out of them for two weeks. Two weeks ago guy showed up(ok I take a fraction of the blame for this bit) at 10am( we were told he’d be between 11 and 2pm), so he could not get in the house….however he then proceeded to tell me he couldn’t do the work because he needed his helper who neglected to tell him he wasn’t showing up that day. The guy then said he couldn’t do it on his own because he might cut his hands.And now radio silence. ***** *** ***** **********

      Brock Doors & Windows Ltd

      Date: 10/07/2024

      Hi ****** & ******, we understand this has been frustrating. We have reached out to you this morning to advise how your service request will be addressed going forward. We apologize sincerely as we understand this has been a less than ideal situation; however, please rest assured that we are committed to addressing your request satisfactorily and maintaining communication. Thank you, Brock Doors & Windows

    • neil s

      Date: 24/06/2024

      Absolutely the worst customer service! Trying to get a response to warranty issue and will not pick up or return calls. The warranty dept doesnt pick up and 10 calls later nothing! Left messages with two managers and again nothing! The after sales service is that bad!

    • danielle n

      Date: 15/04/2024

      Brock Windows and Doors has been THE worst customer experience I have had for anything in my home. ** *** ***** **** ******** ***** ** **** ***********  We placed an order for front and patio doors for our home in December 2023. Once they received our deposit, there was no follow up with any project coordinator as promised ONLY to ask for more money. I had to follow up from installer measurements, to timing of doors. They arrived and were installed mid March 2024. The back door had scratches and the front door did not have the lock I ordered OR have the design elements that came with the door. Their solution was to just wait for the supplier to contact me to have this corrected. AFTER a month of back and forth....all they have cared about is the last installment and suspended any customer service as a result. I have had NO CONTACT on when this will be corrected or any urgency from this company. **** *** ******* ** ******* ** ******** ***** * ******* *** *** ******** I am at their mercy to correct the mistakes they have made. Clearly their communication or the supplier made some errors and instead of owning that and expediting the issues, they are taking the approach that money comes first. As a customer I put my trust in them and expected to be looked after. This was not a cheap investment, so to receive cheap service is a horrible experience to be left with.

    Brock Doors & Windows Ltd is NOT a BBB Accredited Business.

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