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Business Profile

Baby Accessories

Snuggle Bugz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an item for my baby shower with a gift receipt. I followed the correct procedure in returning that item (sent photo of item and receipt) and was provided a return label. On October 23, 2023 I brought that item to ****** ****. The lady at the counter asked me if the item was prepaid shipping, and then asked me to leave it on the counter. I was not offered a tracking number. Nearly a month later, I still had not received my gift card as per return policy. I reached out to their customer service who informed me they could not find the item in their warehouse therefore I was out of luck given I didn’t have the tracking number. I reached out to ****** **** who informed me that Snuggle Bugz should be able to reverse track the item as the merchant who provided the label. I suggested this to snuggle Bugz who has refused to assist further. Nowhere in their email or return policy did it specify to be sure to obtain a tracking number. I followed their return policy and they are now refusing to provide me the refund for the item due to their own issues locating it in their warehouse. I am appalled.

Snuggle Bugz is NOT a BBB Accredited Business.

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