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Business Profile

Telecommunications

Cogeco Connexion

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Cogeco Connexion's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cogeco Connexion has 5 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 72 Customer Reviews

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    Review Details

    • Roger D

      Date: 02/12/2024

      Roger D

      Date: 02/12/2024

      ****** ** * ******** ******** **** **** ** *** ****** Frequent outages, extremely slow service, technicians that they dispatch need to open tickets for another technician to climb a pole to check on their network. All of this for slow internet, old coax cable TV for $230 a month. ******** **** **** ******* ** *** *** ** ******** ******* **** ** **** **** ********

      Cogeco Connexion

      Date: 09/12/2024

      Hi! We're sorry to hear you're having issues with our services. We'd recommend you contact our complaints department so we can do a follow up on the technical issues with you directly. We'll also be able to look into your monthly fees so we can add new promotions if possible. You can find our complaint form online here: https://********************************** Thierry - Cogeco

    • Dave D

      Date: 27/10/2024

      Dave D

      Date: 27/10/2024

      Cogeco services *** **** ** *** ***** *** *****. The ***** cable recievers are horrible. Too many problems to list. The customer service and repair Techs are no better. ** ***** **** ******* ******** *** *** **** ********* ****** ****** ****** ** *** ******

      Cogeco Connexion

      Date: 01/11/2024

      We're sorry to hear you've had a bad experience with our TV services and with our tech team. We'd love to have more details about your experience so if you'd like you can contact us through our social media platforms. - Thierry

    • justin s

      Date: 23/10/2024

      justin s

      Date: 23/10/2024

      ***** business practises don’t commit to what they say give you a price for 10 years with the update within two months then they just charge me $35 for my payment not going through on their end happened ** **** ***** ** ** ******* ** *** **** ***** ****** **** **********

      Cogeco Connexion

      Date: 01/11/2024

      Hi! We haven't offered fixed rates services for about 5 years now. What we offer are fixed promotions that stay the same for the specified amount of time, so price hikes can happen on the basic services. If you'd like us to verify what happened with the 35$ charge, we'd recommend you contact us directly either through our call center at ###-###-####, or through our social media platforms. - Thierry

    • Elisabeth G

      Date: 21/10/2024

      Elisabeth G

      Date: 21/10/2024

      I got cogeco internet and tv for my new house. There was a promotion. Within two months, they were charging more than I had agreed to. When I called, I learned that I didn't have a "contract", but a "service arrangement". There are the base fees and then there's a promotion. They are unrelated, distinct. They then increase the base fees at their whim but you still have the promotion! What a deal!!! I had only been a customer for two months and when I said I hadn't been notified of this increase, they said they sent a notification three months before the increase in fees. And that's why I wasn't notified. So it was my fault for not being a customer one month earlier to know * ***** ** ****** *** ** **** ******** *** ***** ** *** ***** *** **** *** ********* ***** ********* *** ********* *** ******

      Cogeco Connexion

      Date: 01/11/2024

      We're sorry you've had a poor experience with our services and customer service. While it is true that we have no fixed rates (meaning the price can increase, and we warn customers of those increases), the agent that took care of the initial sale should have warned you that there was going to be an increase in pricing in the following months. If you'd like to escalate this to a supervisor, you can find our complaint form online on our website here: https************************************* - Thierry

    • Kurt S

      Date: 05/10/2024

      Kurt S

      Date: 05/10/2024

      Their new cable service *****. The guide is down frequently. You can't DVR only new episodes like you could before. ** **** *** ****** ****** ******** ** ** ************* *** ****** *********

      Cogeco Connexion

      Date: 11/10/2024

      We're sorry to hear you've been having issues with our TV service. You technically should be able to set up recording for only new episodes. For more information or to get in touch with tech support, you can contact us at ###-###-#### or through our social media pages. - Thierry Cogeco

    • Original poster

      Date: 03/10/2024

      Original poster

      Date: 03/10/2024

      **** *******. Promises a rate for 2 years and not even 6 months in raises it, despite being told beforehand that that's won't happen - repeatedly. Called customer service who says they can't do anything and then transferred to a manager who immediately had major attitude issues and basically told me tough luck, we don't care. Oh and next year they are going up again. Despite my original co tract that DID NOT state a reduction for2 years, but a guaranteed rate. ** *** ** *** * *** ******** *****

      Cogeco Connexion

      Date: 11/10/2024

      Hi! We don't offer fixed rates and haven't done so for close to 5 years now. Furthermore, the price hikes affect the base price of the services, while the promotions we offer are unaffected, which is what is offered at the start. If you'd like to review your monthly fees or if you want to verify what could be happening with your internet service, you can contact our customer service directly so we can help you with that. - Thierry Cogeco

      Original poster

      Date: 19/10/2024

      You may not have done so for close to 5 years, but that's what all your agents are offering. Including the ones that come to the door and on the phone. So it sounds like your company is engaging in deliberate ***** and then negating the fact.

    • Bruce S

      Date: 30/09/2024

      Agreed to change all services home phone, internet, TV to Cogeco only to find afterwards they were going to hang overhead wiring. I've had underground fiber-optic for four years and would not go back to the **** pole wire and subsequent in-house re-wire. Phoned to cancel PRIOR to installation date and was told I had to speak to LOYALTY group who in turn via recorded message informed me " due to higher than normal communication traffic all agents were busy and they would return my call in THREE DAYS"!!!!! I did not sign a contract with them and will not allow installer on property. Full stop. They push for a quick install date ******* **** ***** **** ***** ********* ** ** ***** **** ****** **** *** ****** ** **** ** ******* ******* ********* ***** ***** ** **** Very pushy *** ************ business practice.

    • Bonny W

      Date: 11/09/2024

      Yesterday I had a technician who was to come to my house between 8and5 it was a no show no phone call no nothing. I only found out at 510pm they weren’t coming and without notifying me rescheduled me for today I am now on my 12th hour of waiting for a technician which no one can give you an idea where on the technicians list for the day I am I have made two attempts for help with no success * **** **** ** ***** ******** ** ****** ******** *** * ***** **** ***** *** ** *** ** *** ************* *** ******* they were to come yesterday due to internet issues I had to schedule for tomorrow. ** **** *** ****** *** **** ** **** ******* ****** * ***** **** ***** ** ***** ******** ** *** ****** ********** Now today I can’t do my job again because I am being held prisoner in my home by cogeco’s 8to5 window my phone is starting to grow roots to my hand from carrying it. * ** ******* ********* **** I have so far waited 12 hours for the technician and if they don’t come until 5pm it will be 16 hours . I should be able to know what time they are coming so I can do my job or run my errands ** * ***** **** ******* *** ****** ** *** ************** Only with them 9 months and am going to leave ********** **********

    • Gerry D

      Date: 22/07/2024

      they are taking extra amount of payment than what they should recieve.

    • Dianna v

      Date: 12/06/2024

      ***** ** ********* Have had it for about 4 months and 3 tech visits and all equipment has been changed and one line repaired. Remote and tv always freezes. Fast forward and rewind don't work. TV randomly turns off. Now new one where my phone won't connect to wifi and has been using my data instead which I know have to pay for as I didn't realize this was happening till I got a warning. Cogeco trying to say my phone isn't compatible maybe with 5G. It's an android and it's only 1 yr old and up to date and both ******** and ***** say that it is compatible and that it's my internet service is the problem. My phone's wifi works anywhere else. My son also says his ****** tries to first connect to his data as well briefly then switches over. Now they're coming out a fourth time to look and say it might be chargeable but at the same time there's a signal issue which they said the other four times they've come out. They said they can't put my old service back but also can't seem to fix the new one and they will charge for cancellation of services they can't seem to provide. Contstantly resetting the box and nothing improves. ***** *** ****** *** **** ***** ** ********* ** ** ****** ** *****

    Cogeco Connexion is NOT a BBB Accredited Business.

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