Business ProfileforAdvanced Basement Systems

Approximately spring of 2023 I reached to Advanced Basement Systems to enquire about waterproofing my basement. The salesperson came out took pictures of the water in my basement, the wet basement floor and the walls. I put down a deposit, the work was done and i paid in full upon completion. Unfortunately, the basement although does not leak as much is still wet. I have filed many complaints with this company and many people from ABS have come out to look at the problem. I have been belittled on the phone and in person and I have been treated like I am stupid. The first person told me that ABS forgot to drill the holes and they can't believe how wet it is. The 2nd trip out resulted in some more wall covering, and a new access point and some concrete treatment on the leaks on the floor. The 3rd trip out I was told it was the insulation that was on the walls. The 4th trip out they took away my insulation. The 5th trip out they poured more concrete treatment on the floor and told me why it was my fault. The 6th trip out again they said that I have to live with it and the water is not water and its just damp and as long as it is damp that's not their fault. Last week it rained and I sent in pictures of the actual water collecting on the floor. No response. ***** was to call me back 2 weeks ago I haven't heard anything. I paid for a dry basement and I want a dry basement. I have redone all the plumbing in the basement to take away that excuse as well. These guys are so deceptive and everything from my basement floor is not thick enough, to do not put anything on the floor, nothing should ever touch the floor and nothing should ever be against the wall, and the gaslighting is unbelievable. If nothing should ever touch the floor the basement will be useless and I would have left it as is. If nothing should be touching the walls, why does the water proofing membrane touch the walls? Nothing makes sense other than I was taken advantage of.