Reviews

Review Details

• Review fromTanya N

  Date: 13/03/2025

  1 star

  Tanya N

  Date: 13/03/2025

  They offer us to come in for a “short” presentation which ended up being 4 hours of our time, where we felt pressured and exhausted and ended up signing up. We thought this would be good for our family. But having lots of difficulties actually trying to book with them and we ended up paying a bunch of money anyways to spend the week, we wondered what did we even sign up too. We emailed them and said we would like to cancel this, it is not working for us, we also do not understand what we even signed up for. We then had a family crisis and emailed again to please cancel. They said to us it is impossible to cancel, and we are stuck, we can sell it if we want but they do not help with selling it. We are not going through a lawyer to deal with this.

  Vitality Assurance Vacations

  Date: 19/03/2025

  Hi *****, We're sorry to hear about your experience. We’d be happy to clarify any concerns you have about your membership. Please reach out to us directly so we can assist you further.

• Review fromKIMBERLEY H

  Date: 17/09/2024

  1 star

  KIMBERLEY H

  Date: 17/09/2024

  My timeshare is by-yearly. This visit was disappointing. Having to ask (beg) for toilet paper 3 days out of 7 from the cleaning staff in the hall ways *** ******** *** ********** Who wants to beg for toilet paper in the hallways? I was asked to fill out a form when checking in about supplies I might need, and did so. Supplies were not delivered until I pressed them on it, and only delivered once. And then, STILL had to ask for toilet paper, tissues and paper towels. **** **********  Why was I asked to fill out a form when VaV can't deliver the requested items? And the one star is for the bedding and towels being clean and fresh. The shower actually had a hand held attachment that was appreciated. But no tub in this unit. Disappointing. And how about the pool? Was demanded I 'reserve time' if I wanted to swim between 5pm to 6pm. ***? Because with a life guard on staff, it is still only good for 10 ppl. ****** **** ******** I didn't bother after witnessing people jumping in the pool without showering first!! There are signs, but not at all enforced! *** ***** ** **** ** * **** **** ****** *** ***** ** ******** ** ** ***** ****** *** ***** ***** *** **** *******  Same with the hot tubs. People just get in without showering. *** **********! On the '1 star side' is the BBQ's worked great when I used them. I followed the instructions and both lit and provided ample heat. It's a shame no actual tools were included in the kitchen utensils. No long tongs, so had to use forks and the oven mitts provided. I was sure to clean them via the washer/dryers in unit. Also, only ONE dish towel provided. *** * ** *** *** ******** ***** *** *** *** **** ********* *** * ***** ***** ****** ******* ******* *** **** ****** *** * *** ******* ** **** ******* * *** **** ****** ** *********** * **** ***** **************  The units are degrading gradually, and I can only hope they will be up kept to the standards I have signed on to. It doesn't look good. ******* ***** *** **** ***** ******

  Vitality Assurance Vacations

  Date: 11/11/2024

  Thank you for taking the time to share your detailed experience. We’re truly sorry to hear about the disappointing experience you encountered during your recent stay. It’s our goal to ensure a comfortable stay. We appreciate your feedback, which helps us identify where we can improve. Please know that we are committed to addressing these matters to better serve you and all our valued guests.

• Review fromGary B

  Date: 07/08/2024

  1 star

  Gary B

  Date: 07/08/2024

  * **** *** ****** *********. The offer a low price and then try and sell you timeshares through a high pressure sales pitch.

  Vitality Assurance Vacations

  Date: 23/08/2024

  Hello* ****. We appreciate you reaching out and apologize for any inconvenience. We strive to provide transparent and honest vacation experiences. We make every effort to ensure our customers fully understand all terms and conditions before proceeding with any offers. We regret any inconvenience and appreciate your feedback as we continually strive to improve our services.

  We did reach out to you, and you requested a certain day (Tuesday), however, we are closed on that day. We wanted to help accommodate your request, however, the call was disconnected by you. We would be more than happy to assist you with anything you may need, as well as to discuss anything further. Please reach out to our customer service team at *******************@***********.com. Thank you.

   

• Review fromBISWAJIT G

  Date: 18/06/2024

  1 star

  BISWAJIT G

  Date: 18/06/2024

  Vitality Vacations ** * *** ***** **** keep sending the yearly payment to collection bureau even though you cancel, having full advance payment, they don't care. Once you sign the paper they will be after you saying it is a contract, even you don't want to take their service you have to pay. *** **** **** **** **** **** ********* **** ***** *** **** *******

  Vitality Assurance Vacations

  Date: 23/08/2024

  Hello, ********. We appreciate you reaching out, and apologize for any inconvenience. We are dedicated to making sure that our members are address as we are always happy to be accommodating. We're open to discussing options to help you navigate this, as we can explore multiple possibilities. Please contact us at ************@*****************.com as we're committed to working with you to find a solution that best suits your needs.

   

• Review fromKIMBERLEY H

  Date: 08/06/2024

  1 star

  KIMBERLEY H

  Date: 08/06/2024

  Pushing hard at advertising Fractional Ownership, Vitality Assurance Vacations continues to disappoint. I’m locked in on a bi yearly time share with Vitality Assurance Vacations. Offered an unexpected, 3 nite stay in the home resort (Living Water Resort & Spa)for $99 AND $250.00 in resort $, I did take the low cost deal! I was eager to attend, as I like to know what’s going on with my paid for timeshare. Sales person ‘K’ was pleasant and presented ‘Fractional Ownership’. I was attentive to the presentation but in the end, decided, factional ownership at this property is not acceptable to me at this time. This is where things turned distasteful. I was told, (by sales person ‘K’), if I had no intention of purchasing a fractional ownership I should not accept these types of offers of sales marketing stay’s in the future. I remarked “ I accepted this deal because, I like to observe my maintenance fees at work“. “And it’s a low cost way, to come to the property to do that". 'K' said I should seek this type of assistance from VAV member services. I asked “would a mini visit cost be MORE than what I was offered?” ‘K’ said “of course.“ (so why would I do that????) I did not seek out this offer! If I’m offered this type of deal again, I WILL take it! Don’t tell me not to explore my options, sales person ‘K’. Did I waste your sales time? *** **** ** **** I didn’t beg VAV for a low cost mini stay. VAV approached ME(!), with the offer. Was advised to buy Fractional ownership, to avoid being locked in to maintenance fees, then, sell it at a later date, after 7yrs. The lowest offered is $70,000.00. (taxes/lawyers fees, extra) Why pay that $ to get out of a time share with 8 visits left, at a total approximate cost of $13,000.00. WHY??? Fractional Ownership is what's called *THROWING GOOD MONEY AFTER BAD*. A big NO from me! Furthermore, the on going decline in this property is very worrisome. I'm concerned it will only get worse, Fractional Ownership notwithstanding!

  Vitality Assurance Vacations

  Date: 19/03/2025

  Hi *********, We appreciate your feedback and regret that your experience did not meet your expectations. If you have any questions or concerns regarding your membership, please reach out to us directly. We're happy to assist and provide any necessary clarification.

• Review fromJ. B.

  Date: 31/05/2024

  1 star

  J. B.

  Date: 31/05/2024

  Today, 31 May, we had the seminar with Vitality Vacations in Collingwood. None of my follow up questions were answered. On top of that we were insulted by the “closer” manager (didn’t get her name) and wrote the following email to them. Hello. My wife and I attended your seminar today (31 May) and quite frankly we were insulted by your “closer” (can’t remember her name, ***** ** ******** * **** *****). We dealt with Phil, and Penny, both of which were personable and several times said, if this isn’t for you, no problem. I myself take my time making a major financial decision, and asking me to part with what was going to become more than 52K over 10 years, is just not going to happen. There were many questions that I had, that were left unanswered (and still are unanswered) I am left with no more information to make a rational decision, than when I entered. I asked if the one piece of paper they HAD written numbers I could take with me, to which your closer ignored and took the piece of paper. *** ****** *** when she realized that I was not going to sign on the dotted line today (even after the special deal she came up with in the end, that was never brought up on the presentation) when she said to my wife, and I quote “don’t bother taking to him about it, he won’t listen to anything you say anyway”. * ***** **** **** ****** ** ***** ********* *** *** ***** *** I can’t begin to tell you how wrong she was. If this is an example of the senior staff you have at Vitality vacations, then I am glad to have missed this opportunity. If however an even more senior member is willing to actually answer my questions and give me time to digest the information, so that I can make an informed decision, I look forward to that email. **** ** ******* **** * **** **** * **** ** **** ***** ** *** **** ***** ******** ** *** * ****** *** ** **** ****** *** ******* * ******** ***** ****** ** ****** ** **** ****** I expect its just the normal way of selling “time share”, ***** *******

  Vitality Assurance Vacations

  Date: 19/03/2025

  Hi *****, We appreciate you taking the time to share your experience. We strive to provide a professional and informative environment, and we regret that your visit did not meet your expectations. If you would like to discuss your concerns further or receive any clarification, please reach out to us directly. We are happy to assist.

  J. B.

  Date: 19/03/2025

  So following up on this review, the company did reach out to me to better understand the situation. The person who contacted me (in September) had NOT read the review but was very interested in having me take down the review. There was no direct contact by the members involved, no apology by the members involved, nothing of any substance to make the situation better. I’m sure the job they do has its own characteristics. But constantly telling the customer it’s not a “high pressure sales place” and there will be no “high pressure sales tactics” is a direct ***. ** ** ******** ** ****** ******** ****** ********** * **** ******* **** ******* *** ***** The product (the resort) is lovely, facilities were great, I could easily see my wife and I frequenting the resort to use the hydropath, restaurant and golf course. But that facility will not be getting my money.

• Review fromD. L.

  Date: 18/05/2024

  1 star

  D. L.

  Date: 18/05/2024

  **** *** **** *** ***** ********** ** *** ***** ** ** * ****** ** **** ***** I use the term ******* because to be expected to pay $28k for absolutely nothing, is the only adjective. Not only is there not a cooling off after purchasing this " timeshare", but we also called the Monday after the presentation to cancel this purchase and were told we couldn't cancel the agreement. I also encountered several issues booking any of the accommodations that we were promised during the presentation where we asked very pointed questions and asked for clarifications with examples during Mindy's presentation which was grossly misrepresented. ** **** ********* **** *** To date after several requests, we have been unable to book any of the dream vacation weeks we were promised. Couldnt book the cruise suites that were promised. The resort fees, which were also mispresented are far greater than the cost of the resorts if I booked on my own. It is outrageous and I am unclear why anyone would be okay with this. After several conversations and emails with the manager Jessica, she acknowledged the difficulties we were having with the "arrangement" and continues to focus on fees versus being accountable for what we were supposed to receive which is absolutely nothing. One of the senior agents Jessica put us in touch with to help us book a dream vacation said "Where is the Maldives" to which we realized we were in trouble. Not a paid stay, not a dream week absolutely nothing have we received. Although my husband and i were involved in the transacation, they seem to be only trying to collect from me. I would dissuade anyone from considering this time-share which appears to be a lifelong commitment in exchange for nothing according to Vitality Vacations.  

  Vitality Assurance Vacations

  Date: 24/05/2024

  Hi *******, thanks for reaching out about your vacation plans. I understand from our previous conversation that you were hoping to visit the Maldives in May 2023. As we previously mentioned, all availability for that timeframe is booked. However, I don't want to give up on finding your dream vacation! Here are a few options to consider: While May is booked, we found some availability at beautiful Maldives resorts like ********* Island Resort and ********** Island Resort in other months throughout 2023. These options offer stunning scenery and relaxation, similar to what you might find in Collingwood. We've included a note to contact the resorts directly to confirm any potential resort fees or mandatory meal plans since these are not included in your Dream Week. Since the Maldives are fully booked in May, we searched for other stunning locations with availability in Africa for your desired timeframe. You might consider South Africa, with options like ******* at ****** Island or ******* at ******** Sands. These resorts offer beachfront locations and beautiful scenery. Again, please contact the resorts directly about any potential resort fees or mandatory meal plans. If these options aren't quite what you're looking for, I'm happy to keep searching. Just let me know your preferences and any additional details that might help narrow down the options. We apologize for the initial disappointment regarding the Maldives in May. Hopefully, these alternative options provide something exciting for you to consider. We understand that the options we previously provided might not be ideal, and I apologize for any frustration this caused. We sent you a list of options on April 11th where we explained the limited availability in Mauritius. Knowing your priorities (beachfront location, specific activities, relaxation focus) might help us refine the search and find a resort that better aligns with your desires. We completely understand your concern about additional fees. These fees may be resort-specific and can include mandatory expenses like resort fees or meal plans. We want to ensure your Dream Week vacation is truly unforgettable. Please don't hesitate to share your thoughts or preferences, and we'll be happy to continue searching for the perfect getaway. In the meantime, you're welcome to review the resort descriptions and availability I previously sent. However, I understand your concern about resorts booking up quickly. If you find one that interests you, please let me know, and I'll prioritize confirming its availability for you. We appreciate your patience and look forward to helping you plan your dream vacation.

  D. L.

  Date: 28/05/2024

  Dear Business, This is not the last correspondence between your organization and my family, so please produce those emails, which include your representative stating she would try to get me a seasoned representative to help me because everyone was new and there was a lot of turnover. Representatives answering the phones were not familiar with common destinations in the Caribbean and Africa. Please produce the emails where we were told at the presentation that the cruise suites were also options for our package. Also, please add we asked the Monday post the weekend to back out but were advised we couldn't. Lastly, your organization has $3k paid by credit card, and to date, we have never used the service, nor do we have an active account. If you are going to provide a vague response to my claim, please add facts.

• Review fromKIMBERLEY H

  Date: 08/05/2024

  1 star

  KIMBERLEY H

  Date: 08/05/2024

  This is what to expect and how difficult and time consuming it is, as a time share member of Vitality Assurance Vacations when asking a simple question. 1st email to VAV. Requested information regarding the procedure to access year round use of facilities as provided in the signed contract. 1st. Reply from VAV. “you do have full access to the Resort during your stay as per your membership.” 2nd email to VAV “Of course I have full access during my stay. That's not what I asked.” (I quote the contract)*The Purchaser shall also have access to the facilities at *** ********* Resort Limited on a year round basis including but not limited to the use of the golf course, tennis courts, swimming pools, subject to the rules and conditions applicable from time to time to memberships* What I am asking is, do I show my membership card at the front desk and proceed to the pool/BBQ area, or is showing of the membership card necessary? 2nd Reply (from VAV) “Your membership does give you access year round to the resort as your contacts states” 3rd email (!) to VAV My reply -> “Yes. The fact of, 'year round access to amenities as per the contract' is/has been established' as per the contract! I need to know the PROCESS used to access Living Waters Resorts amenities, when not staying at the resort. If you are unable to help with this question, please direct my email to someone who can. This is the 3rd time requesting this information.” 3rd Reply (from VAV): “If you are in the town staying with us or not staying with us, members do have access to facility and have to bring a membership card to front desk and they can give access to the pool, BBQ.” This reply is (finally!) from a the Vitality Member Services Manager. A simple question that needed 6, back and forth emails and a clarification about the contract to Vitality Assurance Vacations. Quoting the contract is ALWAYS necessary when dealing with Vitality Assurance Vacations! It's exhausting! So unworthy of the $ paid.

  Vitality Assurance Vacations

  Date: 21/04/2025

  Hi *********, thank you for your feedback. We’re sorry for the confusion and the time it took to get your question answered. Your initial message was sent to our operations team, which caused a delay in routing it to Member Services. Once received, we responded the same afternoon with the process. We appreciate you bringing this to our attention and will use it to improve how we handle similar inquiries moving forward.

• Review fromTina V

  Date: 16/01/2024

  5 stars

  Tina V

  Date: 16/01/2024

  Elaine E is very professional, courteous, friendly and very helpful in booking our mini stay and spa. It was a smooth and effortless process. Can't wait for our stay.

  Vitality Assurance Vacations

  Date: 22/05/2024

  Hello, ****. Thank you so much for your positive feedback. We enjoy helping our customers with their booking process, and overall experience. If there is anything else we can help you with, please feel free to let us know.

   

• Review fromEYTAN E

  Date: 02/12/2023

  5 stars

  EYTAN E

  Date: 02/12/2023

  Great customer service Highly recommended to all of my friends and family

  Vitality Assurance Vacations

  Date: 07/12/2023

  Thank you for your kind words, *****. We truly appreciate it. If you ever have a question regarding Vitality, please feel free to let us know.