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Business Profile

Restaurants

Yum! Restaurants Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Yum! Restaurants Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yum! Restaurants Canada has 2 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      *** ************

      I placed an online order for pick up in store on 11/28/2023. It gave me an error and logged me out of the website so I logged back in again and placed my order. Later I got two confirmation emails. The same order went through twice. I called the store multiple times and no answer. I picked up only one order I called ************** on 11/28/2023 and given a ticket # ****** and told me they couldn’t give me a time line for a refund. Called again on 12/04/2023 at 11:50 am and was told again it was escalated. Called again on 12/11/2023 at 3:21 pm the agent now tells me a refund should only take 3-5 business days. It’s now 2 weeks and no refund and again told it’s been escalated.

    • Initial Complaint

      Date:30/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      date of transaction: April 17, 2023 Amount of money paid ot business: $11.29 What business committed to provide me: My online food order. What the nature of the dispute is: I did not receive my order. Restaurant location claimed they didn't receive my online order. When at restaurant in question and speaking with manager, she told me that location didn't accept orders via that method. No details listed on online order detail her position. I can provide screen shot of online order. Customer service promised refund within five business days. I have yet to receive my refund. I recorded the conversations I had with customer service. ******* ** *** *** ******** *** ***** ** ******* *** ******** *** ********* ********************** ******* ********

    • Initial Complaint

      Date:14/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pizza hut online Order *********** they delivered inedible ******* ********* ***** **** ******* ******* ***** ****** ***** *** *****. Called customer service and was told because it was an online order I had to take it up with head office.. They took my phone number: ************* said sorry, we'll refund the order. **** ******* ********* ***** ** ******* **** ** **** ***** ** ***** *** *** ** ***** ***** *** *** * **** ****** **** ** ***** **** **** *** ******  Well no refund ever materialized, I called back "head office", turns out is only a feedback line. "Oh no, we're so sorry, I'll have to escalate this to the appropriate department, this is just a feedback line. Someone will call you soon!". No one ever called. I've repeatedly called back this only avenue of recourse about 6 times in the last two months. Same result. **** *** *** *** *** ****** ****** ***** *** **** * *** *** *** ******* *** ****. ***** * ** ******* ********* *** **** ***** **** *** **** *** ********* * ********* ****** * ** **** ****** *** ********** ** ********* *** ****** *** ***** * **** ** ***** **** ******* ** **** ***** *** *** ** ******** ***** *** ** ****** *** * ***** ********* **** ****** **** *** *** ** ***** ** ******* ** ***** ** ***** * ********* ***** **** ** ******* **** ** ****** **** *** ****** ******* ***** ******* ***** ******* ***** **** *** ** ***** ****** ** *** *** * ***** **** ** **** ***** *** *********

    • Initial Complaint

      Date:22/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in Oct 22, 2022, I visited Montreal and placed an on line order at ****** for food pick up at nearby KFC restaurant located at **** **** ** ***** ****** ***** *******, Quebec. When I got to the location, the restaurant has been closed down and no longer in business. ** ** ** ******* ***** ** *** ******* **** *** ***** *** ** ****** ** ******** ****** ******* ** ****** ** *** ********** **** ** ****** ******  I have called KFC.ca customer service several times over the past 5 months to request for refund and have the case opened, case # ******. I am still waiting for the refund. Date of purchase: Oct 22, 2022, 2:31pm Amount charged to credit card: $18.39 *** ******* **** * *** *** **** *** ****** *** ******** ******* ******* ******* *** ****

    • Initial Complaint

      Date:13/03/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3 years, 2 phonecalls, ******** *** ***** *** **** ***** ***** *** ******* ** **** *** **** ***** ** *** ** ******* **** ******** **** * ******** ********* *** ******* ** ******** ***** I have accumulated 10+ points via myhut rewards over 3 years. To this day I still cannot use them. I have tried: ****** ******* **** ****** ********* **** Mobile Mobile app The first call the woman on the phone didn't care The second call the man on the phone sounded like he also didn't care. He took my info and said someone would get back to me within 48hrs. **** * *** ****** **** ** * **** ** ****** ****** I received no call back A previous survey I got after a customer inquiry was sent to me once, asking if I had received a response and I said no, which prompted a survey email later. After completion I received a coupon code for a free pizza, which did not work. ****** ***** *** ******* **** ****** ***** * ***** ****** *** ******* ** ** ********* ******* *** **** ***** **** *** ***** *********

    • Initial Complaint

      Date:07/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered from Taco Bell on Jan 7th well on the way to my appointment at **** *** ********* * ** *** **** ******* ** *** ** **** *** ******** The Taco Bell I ordered from was at *** *********** **** Scarborough, ** ** **** ****** in the total amount of $41.70 and pickup was between 1:21-1:26 pm but my appointment was across town at 2pm I realized right away I wouldn't make it to my appointment and called taco bells right away- for a month now I have got the run around from the first call they refuse to give my money back *** **** ******** ** ******* I called right away to cancel the store told me to call another number I did they wouldnt help kept passing me around.. it's a month later and STILL no refund back on my card.. I have provided ALL I have provided you showing the money wasn't returned it was posted as it went through the order number and explanation. They keep asking for the info then close my file t*** ****** **** ***** **** * *** *** ***** *****. Can you please get my 41.70 back from them. ** *** *** **** **** **** *** *** * ****** ******... please help it's been ********.

    Yum! Restaurants Canada is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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