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Find a Location

Appliance Canada has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Appliance Canada

      1 - 8701 Jane St Concord, ON L4K 2M6

    • Appliance Canada

      18A - 3050 Vega Blvd Mississauga, ON L5L 5X8

    Business ProfileforAppliance Canada

    Wholesale Major Appliances
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Appliance Canada has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Appliance Canada

        1 - 8701 Jane St Concord, ON L4K 2M6

      • Appliance Canada

        18A - 3050 Vega Blvd Mississauga, ON L5L 5X8

      Location of This Business
      1 - 8701 Jane St, Concord, ON L4K 2M6
      BBB File Opened:
      10/8/2006
      Years in Business:
      39
      Business Started:
      1/5/1985
      Business Started Locally:
      1/5/1985
      Business Management
      • John Harvard, General Mg
      Contact Information

      Principal

      • John Harvard, General Mg

      Customer Contact

      • Mr. Chico Baptista, Manager of Customer Service
      • Ms. Liz Hunter, Service Manager
      • Linton Campbell
      • John Harvard, General Mg
      Additional Contact Information

      Fax Numbers

      • (905) 660-7386
        Primary Fax
      • (905) 660-5482
        Other Fax

      Phone Numbers

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      16/11/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      We bought from Appliance Canada a ****** freezer that arrive in non-working condition. Even though the appliance should has been replace, they refuse to replace and instead send their service partner ***** ********* to make an assessment and repair the unit even though we didn't agree with this approach since the unit was a "brand new" unit. Since it was taking a long time we accept to repair the unit. The technician came and did the assessment stating that the display needs to be replaced. Finally they came on November 9th, 2023 and repair the unit, however, the technician while pulling out the display of the unit, damage the display ** *** *** *** ** *** ********. The technician actually took photos of the display the same day and I took photos and a video the same day where you can validate the clear damage that was cause by the tool he used. Today we receive a call from ***** ********* where they notified us that the Manufacturer refuse to send a new part because it was a "cosmetic" issue, however, ***** ********* don't want to assume the responsibility that they damage the display and don't want to replace the part.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Wagih M

      1 star

      28/12/2023

      My story started 3 years ago, when I purchased ** Profile Range Appliance. During the first week of usage, we've realized some issues with oven and scratches at back of the range. I called Bhaget (sales person) at the Mississauga store, he said I will replace it for you, and he did. However, the second one was worse than the first, and Bhaget directed me the warranty company, and for 3 years my wife and I suffered trying trying to find a solution to our problems. Finally, the warranty company gave up, and gave us store credit for the range, but unfortunately we've had to buy a new range from Appliance Canada, which we did and our new appliance top class "** **** range" was delivered on Dec. 18, 2023. And again, during the first week we faced same or similar issues, I called, txt, and emailed Bhaget, he answered NO return, we can't take it back. Once the appliance delivered we take NO responsibility, you've to contact customer service and the manufacturer. Also, I spoke with the store manager Hasan, and he was worse than Bhaget, simply his conversation meant "He Does Not Care about any client or the client's actions to write review or otherwise" in other words Mr. / Ms. client "GO TO HELL". Now we're stuck with a malfunction appliance, and maybe we've to try to fix it through the warranty we've bought through them. My guesses, they sell refurbish appliances and charge for net new ones. Please save your money, energy and argument and DO NOT BUY ANYTHING FROM APPLIANCE CANADA.

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