Reviews

Review Details

• Review fromStephanie G

  Date: 25/01/2025

  5 stars
  I have had windows installed by EcoTech in both my home and my rental duplex. I dealt with the salesman’s Derek and Tyler in the office on both occasions. Both were knowledgeable and incredibly helpful. The installation was quick and flawless. I would use this company again should the opportunity arise.

• Review fromGaetan P

  Date: 20/01/2025

  2 stars
  I had receive a quote from Derek last Oct 2023 and a confirmation that the installer will do the wrapping of all windows rough opening before the installation. He mentionned they were professional installers & lifetime warranty. So, I signed the contract . Seven months later, they called to schedule the installation on the long weekend of May 2023. Long weekend arrive and I receive a call on friday by the installers that they will come on the monday at 4pm instead of friday to installed all my windows because their van broke down. When they arrived they had the wrong molding ,they try to get what i request but could'nt find it. So I accept what they had with them . I ask if they were gonna put wrapping tape or blueskin around all my windows & doors and they say they never heard about that material and never installed that product . Again, I called Derek and he said not to worry cause it's garanty for life . The installers will come back to fix any problems . Now I got an ice problem & a water build up around my patio door frame & window glass. I call Echo-tec about the problem. They call me on December 24 2024 to send repair crew on the 26 . I refused cause it was the holliday and was not available for that date. They book me for Jan 14 2025 and the repair crew arrived on the afternoon of that specific date. Sasha and his crew add a bit of caulking inside & outside .He gave me his # to call back if the problem persists . I left him a message to him & ecotech windows on January 20, 2025. Tyler sent me an e-mail with informations on condensation to read . He mention it's normal in winter time to have ice & condensation . And that there is nothing wrong with the windows installation . I understand when you are cooking or else, it would cause extra humidity and some small condensation on windows but not ice on new installed windows. Hope the problems is fixed soon before it get worse. Sincerly.....

• Review fromHeather J

  Date: 04/10/2024

  1 star
  After spending almost $40K on windows, doors & garage door for my home I am appalled that I cannot get anyone to call me back to talk about my concerns. Windows & doors were installed in August & the very next morning I had water in the house. Called the rep - no response; called the office - was told to log a service ticket over email. Received email explanations & asked for someone to call me - no one did. My garage door arrived in Sep. The installation was not completed ************** & the door colour was not what I was told it would be. Called customer service & the rep providing photos. Was told the install wasnt right & would need to be corrected. Was told the door was the colour I selected. I picked the colour based on the reps guidance & her commitment that it wouldn't be exactly the same but would be CLOSE-it is not. Most recent conversations with rep & customer service were on Monday Sep 03 - no call backs. I called back Friday Oct 4 & was told the issue would need to be escalated - so nothing has been done & then told to send an email (which I had already sent detailing everything) & log a service ticket. I don't understand how a company would not have the decency to call back after being paid in full to actually talk about this especially since provided a detailed email outlining my concerns. My email included information on installers using my ladder, taking drinks from my garage, leaving drink cans on the floor in the garage & smoking in the garage with the door open to my house. The only direct # the cust service person was willing to give me was to third party people about painting my brand new garage door - still no conversation with me about whether or not that would be a suitable resolution. I am so completely frustrated & disappointed. All of this could have been easily resolved if someone would have called me back. Instead, I'm left chasing & chasing with no luck reaching anyone who cares & actually able to do anything to help.

• Review fromDenise C

  Date: 26/03/2024

  5 stars
  I couldn't be happier with the whole process from start to finish with EcoTech. We have an older house in South Etobicoke and Chris was very helpful with the design and what installation method would be best for our house. Andriy and his team worked very hard despite the pouring rain in the afternoon and did an amazing job! Volodomyr (their Mason) corrected the brick above the patio door opening and installed a proper stone sill below since the previous owner's contractor did a terrible job cutting the wall out before. Overall, the windows have transformed our home and we are extremely happy with the result! I highly recommend EcoTech for the work they do.

• Review fromseton

  Date: 23/03/2024

  1 star

  seton

  Date: 23/03/2024

  ** *** **** **** **** ******* **** ****. They installed Windows for the whole house two windows in the living room they cut out the header because the windows were too big. Upstairs window is cracked now because they put it in too tight. Manufacturer warranty is a year they do not want to change the window or fix the two windows that were properly installed. They want to charge another $1,000 to change the glass that is cracked that is pathetic.
  

  EcoTech Windows & Doors

  Date: 28/03/2024

  *****,
  We're truly sorry to hear about your negative experience with our company. This is certainly not the level of service or quality of work that we strive to provide to our customers. We sincerely apologize for the issues you've encountered with the installation of your windows and the subsequent difficulties in addressing these issues.
  We take all customer feedback seriously, and we are committed to resolving any issues promptly and effectively. We will investigate the situation further to understand what went wrong and take appropriate actions to rectify the situation. Once again, we apologize for any inconvenience or frustration this situation has caused, and we are committed to earning back your trust and satisfaction. Thank you for bringing these concerns to our attention.
  The EcoTech Windows & Doors Team.

  seton

  Date: 02/04/2024

  Hello I have talked to Mark the owner and we came to a out come and Mark said that he will replace the window. Looking forward to the new window replace and I will cancel this review or make a new one.

• Review fromMaria C

  Date: 12/02/2024

  5 stars
  Chris at Ecotech was a pleasure to deal with and made this big purchase for us an easy decision. He is knowledgable, didn't pressure us, answered all our questions and demonstrated the product quality. He even followed up after the install to ensure we had no concerns - over all very professional. The installation team of Vitaliy and his crew of 5 were incredible installers! They were on time, friendly, very clean and focused on the job. They prepared all the spaces, worked efficiently and cleaned up after themselves and were considerate of our property. After the install, Vitaliy walked us around for a quality check and to show us how the windows worked. We had 19 windows retrofitted and are so happy with the results and the entire experience from the consultation through to the install. Highly reccomend!!

• Review fromJay R

  Date: 23/07/2023

  4 stars
  The team and manager Lead, *** were excellent. We did have an issue with the wrong colour trim for one of the exterior windows-a mistake by the company-not the installers! I'll update later how/when this issue was resolved. Overall, the "workers" were polite, efficient and worked hard! I was however disappointment with the size of the window locking mechanisms (bulky ) and all the screen are on the outside. Key questions I should have asked sales. The kitchen window is hard to reach over the counter (I'm 5'3) so I need to use a spatula to unlock the top locking mechanism. Another key question I should have asked during the sales meeting. We took 5 quotes before deciding on Eco-tech. Each meeting was about 1.5- 2hours. Do your homework, ask the right questions -should you choose Eco-Tech ask for the A team! That is what they're called and their work reflects this. We fed them pizza, supplied drinks and made them as comfortable as possible in the heat. They were very appreciative- makes me wonder if other "consumers" don't do this- if you have the means- do it! This team earned it and more!

• Review fromKaty S

  Date: 12/07/2023

  5 stars
  Professional. On time and efficient. Great communication. Absolute best quality product. Value for money. I'm a happy customer. My neighbor asked for contact info for the EcoTech team the day after my windows went in - they look that fantastic.

• Review fromLaura D

  Date: 09/06/2023

  3 stars
  So let me begin by saying my first in So let me begin by saying my first interaction with the sales rep Felix was pleasant, great personality and had us sold within 2hrs. However, about 2 days later when I started to panic about the choice of Color, I called the office in which the ladies were both great in customer service took my inquiry and said they would Share with the manager/owner. My inquiry was to see if they had a program showing a picture of our home with the new colour of window we just spent north of $50k on…they replied taking my feedback and they don’t have a program. We followed up with Felix when he returned from vacation sharing my concerns and feedback at which time we went back and forth - fast forward, they installed 27 windows in one day- Vitale and crew were fast, friendly and amazing,they had an amazing system going. Did I hear back from anyone since my last phone call, Not At All. We’ll I guess I’m a transaction after all. Not nice after all the $$$ spent. Will only recommend Vitale and crew. Thanks for making my entire window experience a positive one. 5 Stars for office ladies, Vitale ans crew. Overall not sure but will leave a 3

• Review fromShawn G

  Date: 08/06/2023

  5 stars
  Window quality is great, install team was amazing, the company really made me feel valued and went above and beyond, overall I'm happy.