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Business ProfileforMoneris Solutions Corporation
At-a-glance
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Business Details
- Location of This Business
- 3300 Bloor St W 16th Fl, Etobicoke, ON M8X 2X2
- BBB File Opened:
- 18/2/2002
- Years in Business:
- 24
- Business Started:
- 12/1/2000
- Type of Entity:
- Corporation
- Additional Contact Information
Phone Numbers
- (416) 734-1090Other Phone
Email Addresses
- Primary
- (416) 734-1090
Customer Complaints
12 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
21/04/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
***** ******** **********
We have been trying to get answers from Moneris regarding our new system integration since the end of February 2023. We operate a small business and some of our guests cannot receive refunds or pay for their reservations through our system yet due to delays on their end completing the integration. We have been reported to the BBB by our guests and they are demanding their refunds, which I do not blame them for being frustrated about. The claim against us to the BBB was removed from our file as we were found not in the wrong and doing our due diligence to try and resolve this issue for our guests. I have reach out to Moneris and numerous departments on numerous occasions (email threads and phone records are available as proof if needed) and have not received any straight answer other than "We have escalated this to another department and it should be completed soon". It has 2 months of trying to find a solution to a simple system integration, which happens seamlessly with many other businesses daily via Moneris. We now have guests boycotting us online/social media, ********* our staff over phone & email and planning protests outside of our business all because we cannot receive answers.
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
John R
16/08/2023
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