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Find a Location

Provincial Smart Home Services has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforProvincial Smart Home Services

    Heat Pumps
    Multi Location Business

    Current Alerts For This Business

    Alert:
    It has come to BBB's attention that the business is offering compensation or incentives to individuals who post reviews. BBB does not accept reviews from individuals who have received or been offered compensation. In light of the questions that this practice raises regarding the authenticity of reviews, BBB has removed reviews that may have been affected by this practice.

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 110 Customer Reviews

    Customer Complaints

    263 complaints closed in last 3 years

    199 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Provincial Smart Home Services provides homeowners with smart home solutions that help Canadians stay connected to their homes. We prioritize convenience for our customers, arriving to maintain and install smart home devices and HVAC units the same day it is requested.

    Products & Services

    We sell and install Smart Home products. Nest or Ecobee Thermostat, Nest smart door cameras HVAC home comfort products, installation, and repair. Furnaces, Air conditioners Heating & Cooling equipment supplier, Water softening equipment supplier

    Business Details

    This is a multi-location business.

    Find a Location

    Provincial Smart Home Services has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1243 Islington Ave, Etobicoke, ON M8X 1Y9
      BBB File Opened:
      3/12/2021
      Years in Business:
      7
      Business Started:
      18/7/2017
      Business Incorporated:
      18/7/2017
      Licensing Information:
      • TSSA 000395729
      Type of Entity:
      Corporation
      Alternate Business Name
      • 2587998 Ontario Inc
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 9:00 PM
      Su:
      9:00 AM - 9:00 PM
      Contact Information

      Principal

      • Mr. Khalid Elmi, Owner

      Customer Contact

      • Mr. Khalid Elmi, Owner

      Customer Complaints

      263 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/04/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      I would like to file a complaint against 1.Provincial Smart Home Services, ***** ********* *** ********** ** *** *** had a contractual agreement to refund a rebate 2.******* (phone no.###-###-####) who presented as an Energy auditor and demanded a cheque for $735.00. He mentioned that he is representing "********* *** *********** ***" and he was instructed by the Provincial Smart Home Services to complete the audit. The Provincial Smart home services had promised a rebate after installation of the equipment and an inspection by an energy auditor. **** came to my home ***** **** *** *** on May 19th 2023 and completed the inspection.He wanted the cheque to be written in the name of "********* *** *********** ***". He demanded a cheque for $ 735.00 and mentioned that this will be added to the rebate amount that I will be receiving.He stated that unless I give him a cheque for $735.00 my rebate papers will not be processed. It is almost a year since the inspection took place and hither to no further information about the rebate amount that I am due to receive.My efforts in contacting the Provincial Smart Home Services and **** have failed. **** does not answer about the status of the rebate filed and he cuts off the phone calls. * **** **** *** ********** ***** **** ******** *** ***** ******** **** *** ********** *** ******** *** ******** **** when he visited my home refused to provide any bonafide proof of identification or a contact address for him. But he stated that he was representing on behalf of the Provincial Smart Home Services.
      Read More

      Customer Reviews

      110 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ramandeep G

      1 star

      26/07/2024

      I wish there was an option to go in minus for this company. I am making everyone aware that this company is full of scamners PLEASE DO NOT *** **** ********** ***** **** ******** ** BELIEVE ANYTHING THE FOLLOWING EMPLOYEES PROMISE. **** *** ****** ** Dalbir S. : if he claims to be the owner HE IS NOT THE OWNER. Anything he promises is a ***. Even if he's giving it in writing. HE WILL BLOCK YOU AFTER YOU SIGN ANY DOCUMENTS. Please read before signing. ** *** ******* *** ** **** *** ***** There will be an interest of 14% after 1 year and maintainance will be charged after 1 year. ****** ***** *** **** ***** ***** ******* Please keep your evidence. Please help us *** ******* *** *** ****** get money back. I have all evidences. ** Saveena S. : She will never get back to you or resolve any issues. She doesn't even have a phone number to reach. She is only buying time and fooling you. ** Anoop in Billing dept. : he is giving false information about the time of rebates. The real time ******** confirms is 24 weeks. He will not help with any issues ** Fatima in sales, Sid in sales, Shamiam. All these people *** ***** *** will never get back to help you. ** REBATE : There is no rebate this company is giving anyone.

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