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Business Profile

Moving Companies

Canadian Reliable Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 16/2021- I have only just recently been told about bbb and that I should let you know about this terrible business $11321 invoiced and paid Truck delivery was 20+ days late. Without contacting us to let us know where or if our stuff was arriving. It arrived severely damaged. Most garbage’s and we were forced to buys new furniture, about $8000. Below is the list of missing items that we noticed. I have sent all of this to the company as a claim within timeline guidelines with zero response. The driver gave us the number of the owner, without us even asking, because he was disgusted with the condition and stated had never seen anything like it. Missing: Desk Rim Blundstone boot Keurig carafe 2xhockey bags Shooting padsx4 Air hockey table(top) Skates brand new Skates goalie brand new Hockey helmet brand new Legs for dining table 4xDressers Black mirror Single mattress and box spring Cars shelf Bookshelf Hutch CD towers Brenya bookshelf Ceiling fan brand new in box Coloured bin stand Chain saw Luggage greys small 2xShoe racks Love seat couch Big shoe rack Computer Monitor 2 x mattress soaked in sewage water and garbage (Double and queen) Kitchen aid mixer Toaster Hockey equipment - (full)2 full sets 2 sets of goalie pads 2x bookshelf (damaged) and now garbage Tree trimmer Leaf blower We feel completely taken advantage of and feel we were targeted *** ****** ****. Thousands of dollars of our belongings just didn’t show up or show up destroyed beyond being salvaged. Our delivery was expected to our house may26 and didn’t show up until 3 days later. It should have been delivered June 2 and didn’t come until our second delivery on June 26th. Our second delivery should have arrived by June 17 and came in June 27. * **** *** **** **** ** **** ** ***** **** *** ** ********** *********** My son’s entire bedroom is missing along with his13th birthday present. Words cannot describe the pain and sadness, seeing our belongings in this condition. In all honesty we just want our stuff back. This entire experience has been a complete disaster. *** **** ***** ****** *** ***** **** **** ********** *** ****** ** ** ********** ******** **r. We want to be contacted immediately, I have tried calling and mailbox is full and I tried emailing. The driver said he has taken photos as well and has never seen anything this bad before. Completely disgusted. You can’t even imagine how it feels to see your stuff coming off of a truck, after sleeping on the floor For almost a month, and it is now garbage. **** ***** **** **** ***** ** **** *** **********. If I knew this would happen I never would have bothered shipping my stuff at all. I would have sold it, instead of paying you to destroy it or lose it****** **. My husband and son slept on air mattresses for 4 weeks, while in quarantine because we couldn’t leave due to Covid restrictions. * **** ******* ****** *** ****** ****** **** **** * *** ******* ** *********

    Business Response

    Date: 08/01/2024

    Dear *******,

    We are deeply sorry to hear about the distressing experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We understand the frustration and inconvenience this has caused you and your family.

    Regrettably, as it has been 3 years since the incident, we are unable to process your claim for a refund. However, we want to assure you that we take all customer feedback seriously, and we will use your experience to make improvements in our processes to prevent such issues from occurring in the future.

    We understand that this situation has been incredibly challenging for you, and we sincerely apologize for the impact it has had. Once again, we apologize for the negative experience you had, and we thank you for bringing this to our attention.

    Best Regards 

    Customer Answer

    Date: 08/01/2024


    Complaint: ********

    I am rejecting this response because:
    we were left without any response or action upon multiple attempts of contact on my end. We tried to connect to the business directly but we were hung up in and not responded too, Prior to this. I was unaware that the BBB was an option to hold a company accountable for poor business practice. So as soon as I heard about it, we took immediate action. We have spent thousands of money out of our own pockets to replace the items damaged because of your companies negligence. This is so disappointing and even more so we submit a claim within the required time line and received no response! It’s simply embarrassing I have 50+photos of the damage and the expenses we incurred as a result of this, on top of the 11k+ we spent on this nightmare. I will be sure to spread the word. 

    Sincerely,

    ******* *******

    Business Response

    Date: 16/01/2024

    Dear Ms. *******,

    We deeply regret the inconvenience and damage caused to your items. We understand your frustration and disappointment with the lack of response and action. However, we must inform you that due to the time that has elapsed since the event, we are unable to proceed with your claim. Please accept our sincere apologies for any distress this may have caused.

    If there is anything else we can do to assist you, or if you have any further concerns, please do not hesitate to contact us. Your feedback is valuable to us, and we are committed to improving our services based on customer experiences.

    Once again, we apologize for the inconvenience and the impact on your belongings.

    Best Regards 

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