Reviews

Review Details

• Review fromDARLENE C

  Date: 20/02/2025

  1 star

  DARLENE C

  Date: 20/02/2025

  I booked with Redtag on the phone for a group. Total nightmare that still is getting worse. After getting 3 different quotes, I booked the trip. We all wanted the Options plus as well. it took numerous emails and days to get invoices for the trip. 1 of the people did not receive an invoice and was not charged for the trip. after telling Redtag for days that this was the case, they just said "she is booked and paid".. I demanded an invoice, then checked my Credit card. sure enough I was charged for her trip. Not such a big deal. BUT, after me telling them that she was not charged, they then charged her card too!!!! also I have an invoice for 1 person at one price , but was charged more for it on my Credit card. Emailing every day to get things fixed. just to be told that they are looking into it. that was 3 weeks ago now! I sent a complaint to redtag via email to Customer service. NO REPLY, that was a week ago. then just last night I was checking the trips, and noticed that the 1 person on our trip does NOT have the options plus! she is looking in to that too..*** I wanted confirmation on the options plus, since I didnt trust anything she did. but of course , she could not get me anything. 2 other people in our group got charged more for options plus. with no explanation. when we asked about it, we were told that there was no options plus left and they would not get all that should be included and had to pay more?? they do not care to fix any of their problems, and they owe me almost 2300.00! no benefit to book with them , they just ***** ** *** ** *** not fix it and could not care less.

  Red Tag Vacations

  Date: 03/03/2025

  Thank you for the opportunity to review your concerns. We are truly sorry to hear that you encountered any issues with your reservation. We have shared your comments with the Supervisor, and our records indicate that they have been in contact with you regarding this matter. Please feel confident, we do value your business and assure you of our very best intentions at all times.

• Review fromTika P

  Date: 11/02/2025

  1 star

  Tika P

  Date: 11/02/2025

  ** ********** *** I used Red Tag Vacations for a week-long trip to Peru, and unfortunately, our experience was incredibly disappointing. This was our first time using Red Tag Vacations to handle everything from flights to airport transfers and hotels, but after the trip, I can confidently say that the company is completely disorganized and lacks basic planning skills. Here are three incidents that made me lose trust in Red Tag Vacations: Poor Customer Service Two weeks before our flight, I called to confirm the status of my tickets. The representative told me I owed more money, despite my explanation that I had already paid. I couldn't get a clear answer and had to end the call frustrated. Hotel Issues and Extra Charges After a long journey, we arrived at the hotel early and were charged $30 for early check-in. Our room had no natural light and faced a wall, but the staff quickly moved us to another room after we requested a change. Airport Transportation Problems The assigned taxi service gave conflicting pickup times, with a 3:45 am pickup initially, then a change to 5:45 am. I had to book an **** instead. Both the **** and the taxi showed up, but we took the taxi, and still had to pay cancellation fees for the ****. In the end, I realized I could have planned and booked the trip on my own far better than Red Tag Vacations did. For all the vacations to come, I will never use Red Tag again, *** * ****** ********* *** ***** **** ** *****

  Red Tag Vacations

  Date: 18/02/2025

  Thank you for the opportunity to review this matter. Our Customer Service Department has been in contact with you and addressed your concerns. Please feel confident, we do value your business and assure you of our very best intentions at all times.

• Review fromTina

  Date: 22/01/2025

  1 star

  Tina

  Date: 22/01/2025

  I booked a trip to the **** ****** Cancun. I realized that what I wanted to book was the ***** **** ******. No worries, I have 24 hours to cancel right? I look at the time and it's been roughly 22 so I call ASAP the guy on the phone is like... well I can't cancel it because I can't get ahold of the seller. **** **** ... but I need to within 24 hours. Tells me there's nothing he can do I hang up I call the next day during my work break. Some ***** tells me that I can get 50% of my trip refunded over and over. **** **** I'm trying to cancel ******* * ******* *** ******* ****** *** **** **** SO they aren't honest about their policy. IF its UP TO 24 hours as long as the agency is open and it closes at like 5pm then ****** say that. Therefore if you book anytime before 5 you have 24 hours but if you book at like 6 then you have 23 hours and so on.

  Red Tag Vacations

  Date: 28/01/2025

  Thank you for the opportunity to review your concerns. We are truly sorry to hear that you encountered any issues with your reservation. Upon review, we have been able to determine that this reservation was made online. Kindly allow us to explain that when booking online, you are acting as your own travel agent and therefore, it is your responsibility to ensure all pertinent information applicable to your reservation has been reviewed, understood, and agreed to. Please note, that during the online booking process, the reservation details, including the hotel name, are clearly provided on the final page prior to confirming the booking. The onus is on the client to ensure they have reviewed all pertinent details before applying for their payment and confirming the reservation. The 24-hour cancellation policy is offered by the tour operator, and not all tour operators offer this policy. The tour operator needs to be open and available for us to cancel under this policy. Our records indicate that an agent has provided you with the additional fees to modify the booking to the correct hotel as well as the cancellation fees if you choose to cancel. This matter has been escalated to a supervisor, and we understand you have been in contact with them. Please feel confident, we value your business and assure you of our very best intentions at all times.

  Tina

  Date: 28/01/2025

  My entire point was to not have the site say that there’s a 24 hour cancellation and then tell clients that it is not the case. Online or over the phone it still states that I have 24 hours to cancel I’m not sure how online is different. Is there something wrong with your website or an unknown advantage to booking over the phone… Maybe further explain… if I had called then I would have had cancelation but because I booked online then no? This response that I should have figured out before paying further pushes my point that I certainly did not have 24 hours and it should have stated something like “booking is final and no cancellations can be made at anytime so once the vacation is paid no refunds” if that is indeed the case. Every flight and vacation I have booked previously has had a 24 hour cancellation policy. Redtag doesn’t make sense to me, like what was the advantage to that if the package was really ******* vacations. I’m starting to think maybe it’s the stubhub of vacations

• Review fromLance B

  Date: 19/01/2025

  1 star

  Lance B

  Date: 19/01/2025

  Booked an all-inclusive trip to cancun with an agent over the phone. They were very friendly and helpful and got us booked for our trip. The description of the hotel on redtag showed that the hotel included activities like: Introduction to Scuba Diving in the pool. Snorkeling Equipment and Kayaking. The hotel does NOT offer any of this. The hotel staff said they haven't offered that since the beginning of covid. I tried to reach out to the original agent I spoke with from redtag to advise them, that the information they have on the hotel is outdated and no longer offers those things. No response from the agent, I also reached out to red tag with no response. Once they get your money they will not contact you. ** *** **** ******* *******

  Red Tag Vacations

  Date: 24/01/2025

  Thank you for giving us the opportunity to review your concerns. We apologize for any inconvenience caused by the discontinuation of watersports at your hotel. We will reach out to you directly via the email address provided in your reservation to address your concerns. We appreciate you taking the time to share your feedback with us.

• Review fromNatali

  Date: 09/01/2025

  1 star

  Natali

  Date: 09/01/2025

  This has been the worst experience ever, *** * ******** ********* ******** ******* **** ****** ********** * **** **** ****** *** ****** ** **** ***** ********** but everything seems fine until you need to contact them to make any changes to your booking. This company feels like a real SCAM! We made a reservation on Redtag with a ******* flight. When I added the "Option Flex" package to my reservation, the price of the vacation increased unexpectedly. I’m not talking about the additional $89 per person—I’m referring to an increase in the price of the initial package itself, and you immediately see the message, "The price went up from...". Additionally, if you decide to change ANYTHING in your order—whether it's the person, room upgrade, or any other details—you can't do that online, only through the agent! Of course, this is where they start charging you for everything! You have to pay an agent fee of more than $100 per person, just to make a small change! I called the agent to ask for a room upgrade, and I was quoted $960 for a $320 room upgrade, with the difference explained as a price adjustment based on *******’s website, which seemed unreasonable. Redtag claims to offer the best price but takes no responsibility once your booking is complete. The insurance ends up costing much more than $89 per person and provides nothing in return. It’s not worth it at all! Be cautious when using Redtag*** ***** **** * *****

  Red Tag Vacations

  Date: 16/01/2025

  We deeply regret any inconvenience Ms. ****** ******* experienced with her reservation. We understand her frustration regarding the price change during the booking process. Travel pricing is inherently dynamic, and while we empathize with the inconvenience, Ms. ******* chose to complete the reservation despite the price increase. It is important to note that all rates are determined by the tour operator, and price fluctuations are beyond our control. By completing the booking, Ms. ******* agreed to adhere to our agencies and the supplier’s Terms & Conditions. As a responsible online travel agency, we strive to ensure our customers have access to all pertinent information before confirming their bookings. We encourage all customers to thoroughly review the available resources and information before proceeding with their reservations. Our position on this matter was communicated and accepted by Ms. ******* prior to completing her online booking, as detailed in our published Terms & Conditions and those of the supplier. These Terms & Conditions clearly outline Change and Cancellation fees and emphasize the client’s responsibility to read, understand, and agree to them before finalizing a booking. To proceed, clients must check a box confirming their agreement with these Terms & Conditions, which Ms. ******* did. We acknowledge that encountering unexpected circumstances can be frustrating and sincerely hope this experience does not diminish her anticipation and enjoyment of the upcoming vacation.

  Natali

  Date: 17/01/2025

  Thank you for your response, but I must reiterate my concerns, which remain unresolved. The issues I raised are not about dynamic pricing but rather the lack of consistency and transparency in your pricing and processes, as well as the misleading nature of the "Option Flex" package. 1. Pricing Discrepancy: The problem is that room upgrade prices are calculated based on ********* website rather than Redtag’s prices, despite my booking being made through Redtag. Initially, there was a clear difference between the prices on both platforms, which I relied on when choosing to book through your website. Customers should not be subjected to pricing inconsistencies after committing to a booking. 2. Misleading Insurance Package ("Option Flex"): Adding the "Option Flex" package to my reservation unexpectedly increased the vacation price—not just by the advertised $89 per person, but also by increasing the base price of the package itself. This is ********* and undermines the purpose of offering a flexible insurance option. Furthermore, the package provides no meaningful benefits. Customers cannot make changes online and are forced to go through agents, who impose excessive fees for even minor adjustments. For example, I was quoted $960 for a $320 room upgrade, with the price difference calculated based on *******’s pricing rather than Redtag’s. 3. Excessive Agent Fees: The inability to make changes online means customers must pay agent fees exceeding $100 per person, which makes the "Option Flex" package essentially worthless. This defeats the purpose of flexibility and feels like a deliberate strategy to impose additional costs. I want to strongly discourage other customers from purchasing the "Option Flex" package. It is misleading and provides no real value when needed, creating frustration and unnecessary expense. Redtag needs to address these issues and ensure pricing and services align with what customers are promised. Ignoring these problems will only harm your reputation and customer trust.

• Review fromWenwen P

  Date: 26/11/2024

  1 star

  Wenwen P

  Date: 26/11/2024

  ****** ** Redtag's ********** Promotions and Hidden Penalties! I wanted to share my frustrating experience with Redtag’s "Black Friday Blow Out Sale," which advertised "Up to 80% Off Vacations, plus get up to a $300 gift card of your choice." The prices on their website were identical to those on *** ******, but the promise of gift cards convinced me to book for my family ** ***** ***** **** *** ***** ******** ********. During checkout, we entered the promo code "BONUS" as instructed, but were directed to call a number for the promotion. Unfortunately, the number was not working at the time. To avoid losing the deal, we proceeded with the booking and called the next day to claim the gift cards. To our surprise, we were told our booking didn’t qualify for the promotion, despite the lack of clear terms stating otherwise. We had specifically chosen to book through Redtag because of the promotion. When I asked to cancel and book directly with *** ****** ****** * ***** *** ** ******** *******, I was informed that I’d need to pay over $100 per person in cancellation fees—an unreasonable penalty given the misleading promotion. **** ********** **** **** * ******** ***** I strongly urge others to exercise extreme caution when booking with Redtag. ***** ********** ****** ********** *** their customer service fails to resolve issues in good faith. **** ******** *** *******

  Red Tag Vacations

  Date: 03/12/2024

  Thank you for the opportunity to further review Ms. ***'s concerns. We regret to hear she encountered any upset with the promotion. Following a comprehensive review, we confirm that Ms. ***, when booking online, acted as her own travel agent and agreed to the terms and conditions set forth by our agency, as well as those specific to the promotion at the time of booking. We have reached out to Ms. *** directly to assist in having her ******** number applied to the reservation. We value Ms. ***'s business and assure you of our best intentions, at all times.

• Review fromNicolae C

  Date: 04/09/2024

  1 star
  Booked a Vacation through redtag.ca with ******* to Costa Rica. The resort was not the fanciest by description, but what was described and advertised was Ok for us. Once we got to the resort, we realized that the resort description is far from accurate and that we are not gonna get many things from what we payed for. Many services are for pay instead of being free, some of them not available at all. No a la carte restaurants available for us as described. Only a very basic buffet with lack of food options available all our vacation and many other issues. **** ****** *** *** ******* ** ********** **** ********** We would come home next day if we could. ******* rep didn't come to the site as promised in their email to us. Terrible experience with a Vacation company that does ************ **** ** *** **** ***** *** not taking responsibility for anything. After we came home, I gave Red Tag all the information that is not accurate with proof, so they will adjust it accordingly on their site. Few months down the road, the description for the Vacation is still the same. ********** **** *** ** *** **** ******** ** ***** *********** *** ********** ************ ******* ** ***** *****************, we lost our vacation money and the vacation opportunity. Once we came back from the trip, I filed a dispute with my credit card company, and got a partial refund for the Vacation. *******, lost the dispute with the credit card company, but Red Tag still keeps sending us ************ emails asking for money back, threatening with collector agencies, credit score and lawsuits. ***** *********** *** **** **** ************ ** ** **** *** *** *** *********** ** ***** ***** ***** ****** *** ********

• Review fromMichel K

  Date: 15/08/2024

  1 star

  Michel K

  Date: 15/08/2024

  Booked economy, then they do the whole smoke and mirrors thing and change you to ultra basic. Confirmation clearly states economy. Then they say "well ultra basic is a class of economy". No carry on, no checked bag and too bad. Still trying to deal with this before we leave Saturday. Save yourself some time book directly with the airlines or a reputable travel agent. Nowhere on their website or on any correspondence I received from them does it say ultra basic. The conformation email clearly states economy. It's kinda hard to move my daughter to university with no carry on or checked bags. We knew we would have to pay for one checked bag each. But now in order to get a carry on they want us to upgrade seats. Was supposed to get a call back from customer service today. No one called!

  Red Tag Vacations

  Date: 26/08/2024

  Thank you for your message. We have reviewed your booking and can confirm that the reservation was made under the 'Ultra Basic' fare class, which falls under the Economy category but does not include carry-on or checked baggage. Someone from our office has contacted you to confirm this information. As this was the fare type selected at the time of booking, no refund or compensation will be provided. We understand this has caused frustration, especially given your daughters upcoming move, and we apologize for any inconvenience.

• Review fromV. C.

  Date: 23/07/2024

  1 star

  V. C.

  Date: 23/07/2024

  I have been booking vacations on Red Tag for many years and this time when I booked, I had to book my daughter and brother separately since we are booking for 2 rooms. When we went to proceed to check out after entering all our information and payment only 1 booking went through and for me with my husband and 2 other kids it said it was no longer available! How ridiculous to let us proceed all the way and then say not available. So now I have my daughter who is very afraid of flying..flying without me. After contacting red tag to request a refund, credit, or even just to reschedule..they pretty much said too bad. No care given and no attempts to try to solve the issue. I will make sure I never book with red tag again and also to advice everyone I know not to use them either. I have to now travel without my daughter who is scared of traveling without me. This is absolutely unacceptable from such a big company.

  Red Tag Vacations

  Date: 29/07/2024

  Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your booking process on our site. We understand how frustrating it must have been to complete the checkout process only to find out that your second reservation was not available. It is particularly worrying to hear that your daughter, who is afraid of flying, now has to travel without you. We deeply regret any distress this has caused your family. Please understand that our website is a live booking engine that connects directly to the tour operator's site. Although tour operators allow two rooms to be booked simultaneously, the passenger occupancy must be the same in each room. We recognize that encountering limitations or unexpected circumstances can be frustrating. Our agency abides by the tour operator's terms and conditions, inclusive of their cancellation policy, which you agreed to before applying the payment and confirming the first reservation. We value your feedback and would like to investigate this matter further to see if there is anything we can do to rectify the situation. Could you please provide us with your booking details so we can investigate this issue more thoroughly? We appreciate your patience and hope to resolve this matter to your satisfaction.

• Review fromP. A.

  Date: 25/06/2024

  1 star

  P. A.

  Date: 25/06/2024

  ** ***** ** *** I have booked my tickets online through their portal. At the time of the booking i checked the baggage allowance and it specifically said 2 checked bags. I made the booking and I did not receive my E ticket. I called them after 5 days of not receiving it and they then sent it to me and ** ** ***** the ticket said 1 checked bag. I called their Customer Service and they blatantly denied it and said I have to pay for the extra bag and asked if I had any screenshots to prove that it showed me 2 bags at the time of buying the ticket. I told them if I knew that this is how I would be cheated I would have. I have called them now 3 times requesting to speak to their supervisor or have this resolved since it was a misrepresentation on their part. I had requested to speak to their supervisor on my first call and 2nd call to no avail and on the 3rd call I was told that they do see any request for a supervisor call and was promised that this time someone will call for sure.They say they have escalated it to their supervisor and that I would receive a call but it has been a week and I have not received any call. This is a total misrepresentation and poor customer service *** * **** ******* *** I hope the proprietors of redtag vacation are reading this review and I will be contacted to have this resolved.

  Red Tag Vacations

  Date: 05/07/2024

  Thank you for taking the time to provide a review. We apologize if our service did not meet our usual high standards. Upon reviewing your husband’s reservation, we confirmed that one piece of checked luggage is included. Our records indicate that a Supervisor has contacted you to discuss this matter further. Please know that we value your business and are committed to providing you with the best possible service.

  P. A.

  Date: 07/07/2024

  Your Supervisor called after me calling you 4 times and asking for a Supervisor and was not capable to resolve the misrepresentation on your part of promising 2 checked luggages at the time of booking and called only to tell me that a screenshot is required for them to assist me. If i knew I was going to be cheated at the time of booking I would have taken a screenshot. Do you really think I would go to this extent and waisted my time to have my 2nd bag checked in . I have reached out to your company *** *** ** *** because your site and organization did actually display 2 free bags checked at the time of booking and has not honoured it. So your claims of valuing my business and offering the best possible service does not stand true in this case. Since after this you have lost my business for sure in the future as you have failed to honour the 2nd free bag promise made by your website at the time of booking.