Customer ReviewsforRed Tag Vacations

** ***** ** *** I have booked my tickets online through their portal. At the time of the booking i checked the baggage allowance and it specifically said 2 checked bags. I made the booking and I did not receive my E ticket. I called them after 5 days of not receiving it and they then sent it to me and ** ** ***** the ticket said 1 checked bag. I called their Customer Service and they blatantly denied it and said I have to pay for the extra bag and asked if I had any screenshots to prove that it showed me 2 bags at the time of buying the ticket. I told them if I knew that this is how I would be cheated I would have. I have called them now 3 times requesting to speak to their supervisor or have this resolved since it was a misrepresentation on their part. I had requested to speak to their supervisor on my first call and 2nd call to no avail and on the 3rd call I was told that they do see any request for a supervisor call and was promised that this time someone will call for sure.They say they have escalated it to their supervisor and that I would receive a call but it has been a week and I have not received any call. This is a total misrepresentation and poor customer service *** * **** ******* *** I hope the proprietors of redtag vacation are reading this review and I will be contacted to have this resolved.

Thank you for taking the time to provide a review. We apologize if our service did not meet our usual high standards. Upon reviewing your husband’s reservation, we confirmed that one piece of checked luggage is included. Our records indicate that a Supervisor has contacted you to discuss this matter further. Please know that we value your business and are committed to providing you with the best possible service.

Your Supervisor called after me calling you 4 times and asking for a Supervisor and was not capable to resolve the misrepresentation on your part of promising 2 checked luggages at the time of booking and called only to tell me that a screenshot is required for them to assist me. If i knew I was going to be cheated at the time of booking I would have taken a screenshot. Do you really think I would go to this extent and waisted my time to have my 2nd bag checked in . I have reached out to your company *** *** ** *** because your site and organization did actually display 2 free bags checked at the time of booking and has not honoured it. So your claims of valuing my business and offering the best possible service does not stand true in this case. Since after this you have lost my business for sure in the future as you have failed to honour the 2nd free bag promise made by your website at the time of booking.

Horrible customer service. I purchased a travel cancellation insurance with a trip through red tag and I called to cancel the trip within the proper amount of time. Now they are refusing to honor the cancellation trying to tell me I did not follow up properly when in fact it was a language barrier on their agents part. They refuse to budge and now I am out a couple thousand dollars because of this

Thank you for providing feedback on your experience. Our records indicate that this matter has been addressed. You were played the phone conversation between yourself and our agent on the date you stated you had requested the booking be canceled with the tour operator using the Worry-Free policy you purchased. Our agent advised that you would receive a future travel voucher for the value of the reservation. During the call, our agent clarified the cancellation policy, explaining that the tour operator's Worry-Free policy you purchased offers a full refund in the form of a travel voucher, not a monetary refund. He also mentioned that this information was available to you before booking and can be found online for your reference. You expressed a desire to further explore this matter, and when our agent asked if you wished to maintain the file as is, you agreed to do so. You have mentioned concerns about understanding the agent during the call and not hearing what you agreed to. However, at no point did you request clarification from the agent or inquire about assistance from another agent. Additionally, you did not receive a cancellation confirmation and did not reach out to our agency to confirm. Unfortunately, the tour operator has informed us that they cannot issue the voucher after the departure date as the reservation was not canceled.

****** - No refunds on Redtag for flights!!! ** ******* ******* *** no flexibility from this 3 party co. **** *** **** **** **********

Thank you for your feedback. During the online booking process, you were informed of the airline's Terms and Conditions, which state that the ticket you were purchasing, once confirmed, is 100% non-refundable. Travel insurance was offered although declined. While we sympathize with your situation and understand the unexpected nature of your request to cancel the reservation for a full refund, we must stress that travel insurance is intended to protect against unforeseen circumstances like this.

******** ******** ******** ***** ****** ** this company as they refuse to refund when you have to cancel within minutes of purchase! Stating "their policy" I purchased what was supposed to be a plastic gift card online at the site, shows a card in the photo online. I chose one for $500. I then clicked on the submit after entering my details, and then after that it says we'll be sending you a pdf in your email! I did not want that, I wanted a plastic card to insert into something, not a pdf printed. I would not have purchased it had I known that, I expected what was shown. Anyway.. immediately then I go to cancel the purchase. Called within a minute of this happening to cancel, and because I was ON HOLD for nearly an hour, I also sent emails immediately telling them to cancel. I then a day later got a call from a lady who said she would send it to the department that would deal with the cancellation and refund. Fine, I was happy. Went to the store and bought a plastic card for a travel agency today for the gift I needed. Get home, and get another call saying that it is against policy to refund, they will not cancel it. I have received nothing at all, no pdf email, no card, nothing, but they did indeed charge my card!! How can a company refuse to cancel an order that just took place, it's like an error can't be corrected! **** *** ****** ** ********* *** ***  I will have to deal with my credit card for a dispute now as a solution to this. * **** ** ****** ** ** **** **** * ******* *** *** ** *** **** **** **** ********* **********

Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologize for any inconvenience you encountered while purchasing a Gift Card on our website. It is important to note that our Gift Card Terms and Conditions specify that redtag.ca gift cards are issued virtually, although physical gift cards can be obtained through a specific procedure by contacting a designated department via email. Prior to completing a purchase, customers are prompted to acknowledge their agreement to the Terms and Conditions by selecting a checkbox, a step which you correctly completed before finalizing your purchase. Upon reviewing your file, I observed that the Gift Card was cancelled, and a full refund has been issued to you. We greatly value your business and want to assure you that we always strive to act in your best interests.

We booked a trip to cuba, redtag had a 20 year promotion to win your trip back. A few days after we booked we get an email from ****** ****** confirming we won, to fill out form and return, which I did the next day. This was over 2 months ago and I’ve heard nothing back. I’ve talked with redtag on the phone and they can’t help, ****** ****** NEVER answer their phone or return voice mails, or emails. Redtag basically was promoting a ****, I use to always use them for my all inclusive vacations, but never again. ***** ** *** ******

We appreciate your feedback. A member of our team will reach out to you today to request a copy of the email you received for our internal review. After the review is completed, we will inform you of the outcome of our investigation. Thank you for your cooperation.

I book an all inclusive trip to Puerto Vallarta for 7 days with Redtag.ca. An oceanview room with a king bed. A few days before our trip, we notice our check out date at the hotel was on the 6th day and our flight time for departure was also changed. We had three different departure times. When speaking to Rachel from redtag, she also found this odd but sadly couldn't help us because ******* offices were closed. We called the following day, spoke to a young fellow..who repeatedly said ..there still waiting for information from *******. On the 3rd day with no progress..i called and was hung up on.. when I called back I tried to speak to a manager, but the representative refused. The representative was ****..I could barely hear her..she did try to fix the problem but the call was muffled. I could barely make out what she said from her thick accent and it being muffled. I was able to make out that they did book a different room for the last day. How convenient! But I was not able to confirm the flight details. ?? Now I'm worried..and disapointed in there service or lack of it!

Thank you for providing us with an opportunity to address your concerns. When problems arise, we are grateful to be told, as all feedback from our customers is invaluable. We are sorry that you were disappointed but pleased that you took the time and trouble to write a review about your experience. Our records show there was a discrepancy with the checkout date of your hotel which occurred during the booking process with the tour operator. Please note that the tour operator referenced in your review is not who the reservation was booked through. Additionally, upon reviewing your file, it has been determined that a Schedule change notification was sent to the email address provided during the online booking process dated January 15, 2024. This advisory was received from the tour operator informing you of new flight numbers and times. Please feel confident, our agents constantly strive to ensure reliable, efficient and most of all competent service to all our clients and we apologize if the service received fell below our usual excellent standards. We are committed to providing outstanding service in all areas of our operation. Employee performance is something which we feel intensely strong about. We hope you will accept our most genuine apologies for the upset you encountered. We have taken the liberty of contacting the tour operator customer service department requesting they review this matter to determine if any compensation will be offered. Rest assured; we will keep you informed once we receive a response.

If you provide a service as a booking company .. , not a tour operator, then you should assume the responsibility of making sure the details are correct!, and not pass it on. It's the details that matter and I haven't seen any care in customer service. I've also not heard nothing back.

Extremely Disappointed with redtag.ca's Customer Service I recently booked a vacation package to the Bahamas *** ** ****** **** ******** through redtag.ca, and unfortunately, the entire experience turned out to be a nightmare. Initially, we were excited about the trip, but our enthusiasm quickly turned to disappointment when we started hearing and reading negative reviews about the hotel we had booked. Concerned about the quality of our accommodations, we decided to upgrade our package. This is where the problems began. Despite numerous attempts to reach our booking agent, Darren, via phone calls and emails, we received no response. It was incredibly frustrating to be ignored and left in the dark, especially considering the urgency of our situation. When we attempted to seek assistance from other agents, we were met with the same unhelpful response - that only the original booking agent, Darren, could make the necessary changes to our reservation. This runaround left us feeling abandoned and powerless. In the end, we had no choice but to cancel our vacation altogether. The entire experience was not only unacceptable but also incredibly **************. I cannot express enough how disappointed and dissatisfied we are with the level of customer service provided by redtag.ca. It's evident that they prioritize making sales over genuinely assisting and supporting their customers. * ******** ****** ****** *********** ******* ******* ********* ** ******* **** ******** Based on our experience, their lack of responsiveness and willingness to help in times of need is deeply concerning. ** ***** ******** *****

We, are committed to providing outstanding service in all areas of our operation. Employee performance is something which we feel intensely strongly about. We apologize that the service received fell below our usual excellent standards. When problems arise we are grateful to be told, as all feedback from our customers is invaluable. We have reached out to Mr. ******** directly to address this matter.

The 4 star rating of my resort was completely wrong. When I arrived it was a dump in every way, location, food, buildings and rooms, customer service, everything was falling apart, and worst of all, I felt unsafe. When I told Red Tag that they have an incorrect star rating on the resort, they said that all they do is sell packages. When I told ******* about the conditions, they said that there's nothing they can do. All sales are final and there are no substitutions. No one is taking responsibility for the sale.

We are sorry to hear of your disappointment regarding the hotel you chose. Tour operators utilize their own independent star rating systems, taking into account various factors such as facilities, accommodation, location, and tourism infrastructure. Our agency does not assign hotel star ratings. When booking online, you are essentially acting as your own travel agent, so it is crucial to conduct thorough research beforehand in order to make an informed decision. Tour Operators provide a diverse range of resorts across different destinations to accommodate various preferences. We advise exploring destination and resort options through alternative sources before finalizing bookings, as the quality of resorts can vary for several reasons. We hope that you were able to address some, if not all, of your concerns locally with the resort management team and with the support of your supplier destination representative.

Red Tag advertised a price for an all-inclusive vacation listing the hotel on their webpage as a 5-star hotel. I did a price comparison on all 5-star hotels on Red Tag webpage, going to ******** to find the lowest price. I found the one I was looking at and contacted Red Tag rep to confirm its a 5 star and then booked the trip. I also took a screen shot of the webpage ** ***** **** ** ***** ******* **** ****** *** **** ***** If I did not take the screen shot of the listing, showing the 5-star rating, I would have had no proof and would not have been able to prove it. A week before I went on my trip, the rating was changed to 4 star. I contacted Red tag and they passed the buck as if they are not responsible for what was advertised on their webpage. I explained to them, ** * ********* ** ***** ******* ** ******* *** *** * ***** ***** ** ** ******* ****** ******** They basically ignored me and send me an attachment to contact *** ****** and washed their hands of the problem. They ignored all my voice and e-mail I sent. The hotel was worse than a 4 star and I overpaid for a 4 star hotel based on what was advertised on Red Tag web page.

We sincerely apologize for any inconvenience you experienced with your reservation. Please be aware that our website operates in real-time, and when hotel links are clicked on our booking engine, they directly connect to the tour operator's website to display hotel information and amenities. This information is directly managed by the tour operator. Tour operators utilize their own independent star rating systems, taking into account various factors such as facilities, accommodation, location, and tourism infrastructure. The tour operator you have booked with states in their Terms and Conditions that they endeavor to keep their online information current and accurate, regularly updating their website with new information. It is important to note that third-party information on their website is intended as a guideline and should be verified with other sources such as the hotel's website. Our records show that an email response was sent to you, informing you that we contacted the tour operator on your behalf regarding the discrepancy in star rating (initially advertised as 5* when booked, now listed as 4*). The tour operator clarified that they had not disseminated any information to travel agencies or passengers regarding this matter, as no options are currently available. However, they advised that you may file a complaint upon your return. Our office also advised you that if you wish to escalate the issue with the tour operator, you should submit your claim upon your return to ***************@*****************.com. Once received, we will serve as a liaison between you and the supplier. Upon checking this account, we have not found any submitted claim from you yet.

I booked a ticket for my dad for an international flight which was over $2000. When I tried using the future credit for a domestic flight, the first person told me there was no *** ****** flight for that day, I checked online and sent a screenshot. Then the next person who attended to me told me I had to pay an extra $2000 plus since we booked a business class (which was a *** by the way). After going back and forth, the next person who responded to me told me that I had to pay and extra $400 plus. What I don't understand is how a domestic flight is over $2000 on their website, when I am seeing less than $500 and they still want to charge me extra?

We are very sorry to hear you encountered any upset on your reservation. To better assist please provide your father's full name, agency file number or airline locator number so we may review your file and address your concerns.