We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Eastgate Ford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Andrew G

    Date: 23/07/2024

    Worst experience after all that loyalty.. In 2021, my Ford vehicle had its transmission replaced under warranty. I have always taken my car to Ford for all types of service. Given this history, I find it highly unlikely that a "NEW" transmission would fail within just 2.5 years of moderate use. When my transmission failed again, Ford quoted over $7,000 for the repair—nearly the price of a used car of the same make and model. I questioned how this could happen so quickly, but Ford had no definitive answer. Instead, they claimed the tires were installed incorrectly. If this were true, why didn't their mechanics notice during the regular maintenance and oil changes I had done at Ford? My family (with young children) relies heavily on our only car. I question this whole scenario. * *** ********* ***** **** **** ******* and now we are without any cars, because of no fault of our own. We have only always been loyal to Ford and never took our car to any other mechanics *** **** ** *** ** *** ****. Mike T. at Eastgate ford was **** ************ *** no help at all. * **** ****** ** ******** ******* *** ****** **** ***** ** ****** ** ******* ****** ******* ******** I have found no help here. We left messages to the manager a couple of time but no one wants to contact us. This is unbelievable and unacceptable. I liked my Ford, but the customer service thus far has been so disappointing that *** **** I will not go with any Ford cars anymore, *** **** ******* ** ******** ****** *** ******** **** ** ******** **** **** ** ** ****** ** ****** ** ********* Just really sick of this situation and without a car for almost 3 months now.

Eastgate Ford is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.