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Business Profile

Roofing Contractors

Kerr Roofing Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had **** Kerr Roofing over for a quote for my roof. Along with two other companies. I chose Kerr’s. I have had nothing but problems. Flashing lifts everytime there is a wind storm. Called Kerr’s to repair. I waited and waited. Recalled could not leave message as inbox full. Finally the guy came over put a few screws into my home to hold flashing down. The screws did not hold I recalled again and again and did talk to Owner and was spoken to rudely. I stopped trying with the company because he lies and makes promises he doesn’t keep. Had someone come over and screw down the flashing before winter so ice wouldn’t build up. At my cost! Next summer had someone in the roofing business take a look at my roof and he found two spots where patches were needed. He did this for me at no cost but also informed me that the roof was really done incorrectly and I will have ongoing issues. It needs to be redone. My insurance company was originally the ones who wanted this done 5 years ago. Can you help in resolution? You are welcome to come and take a look. What I would like to happen is for Kerr’s to provide any and all roofing product for free and the man who patched the original job to lay the replacement roof! Thanks

    Business Response

    Date: 27/07/2022

    Thank you for the update and sorry for long reply as just got back from family holiday  we will come Friday morning  this week to inspect and repair as needed 

Kerr Roofing Inc. is NOT a BBB Accredited Business.

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