Complaints

This profile includes complaints for Home Style Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Home Style Furniture

  2 - 4220 King St E Kitchener, ON N2P 2G5

• 

  Home Style Furniture

  1540 Dundas St E Whitby, ON L1N 2K7

• 

  Home Style Furniture

  940 Queenston Rd Stoney Creek, ON L8G 1B7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa from homestyle furniture on July 10th 2024. The total cost was $1,115.31. The item was delivered on August 6th 2024. I noticed that the sofa was damaged upon removing the packaging. I immediately emailed the company who led me to believe that it would be fixed. They eventually gave me a date that a company would come to my house to fix it. This was supposed to be on December 12th. No one showed up to my house. I made phone several calls which included the 3rd party company and homestyle furniture and eventually discovered that the 3rd party company that was coming doesn't service my area and that the appointment had been cancelled without informing me. * *** ** **** * *** ** **** *** *** ** **** *** ********  The following week I was contacted by homestyle furniture telling me that their guys could come to my house (on short notice) when my husband and I would be at work. They asked me to leave a door unlocked so I could let strangers into my home without anyone else there. I ***** *** **** **** **** *** **** ** * *** ***** ******** **** *** ******* *** ***** ** **** *********** *** cannot permit strangers to come into my home alone ** ** *** ***** **** *****  I have contacted the company numerous times and keep getting the run around from them. **** **** ** ** ******* ** *** *** ***** **** ** ********** **** **** **** ** ******** ***** ***** ** **** ******* ** ****** **** ******** ***** ** ** ************ *** ******** ****** *******  They have not made any further attempts for rectify the situation that they caused despite me continuing to reach out to them. Since they don't seem to be able to repair my item I want a refund or replacement. ** ** *** **** **** * **** ** **** **** * ******* **** **** **** ******** **** ******* *** ****** ** ****** ** ****** ****** *** ***** ** ***** **** * **** ****** ****** ***** *** ******* *** ** *****  They have had 9 months and 24+ emails to come to a resolution with none in sight.

  Business Response

  Date: 12/04/2025

  The damage is a knife cut caused by the customer. We offered many times the customer can bring this couch to any of our warehouses for repair at any time. We purchased parts and provided a third part technician to the customer, customer rescheduled twice. The technician billed us and declined service for this. Our in-house team was in the area doing service calls, we advised 1-2 days in advance, customer advised she has work. We tried to offer many creative solutions customer advised us, "This will be done on my time at my convenience." We will be in the area sometime between April 14 and April 25. Customer will get a 2-3 day notice prior to our visit. This will be the final attempt to rectify the issue. 

  Customer Answer

  Date: 12/04/2025

  
  Complaint: ********
  
  I am rejecting this response because: *** ******** ** ****** The damage was not caused by me.  I only rejected one attempt to rectify the situation because they wanted access to my home without me present. ** *** ** *** ****** ******* **** **** ******* ******** ** *** *** ***** **** ***** * **** *** *** ** ****** 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 17/04/2025

  We have tried many times, we will only try once more to fix this knife cut in the couch. Thanks

  Customer Answer

  Date: 21/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Again it is not a knife cut. It is clearly on the edge of the furniture piece. ****** **** **** *** *** ******* ** ** *** * ***** **** 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:19/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB, I ordered a bed for my daughter at Home Style Furniture website on on October 22,2023.  My Order No is ****, I bought the " ******** Full Bookcase Storage Bed × 1" . The delivery date them gave for the first time was Nov 10, 2023,but no one delivers. So I contacted them on the website again, and you gave me a second delivery date of December 7, 2023, but there was still no delivery.  On December 8, I contacted them for the third time, and they gave me a time of delivery on December 18, but it still didn't arrive. I asked them to show proof that they had shipped the product, but they couldn't provide it. I asked to cancel the order, but they refused. I asked them to provide the goods immediately or give a full refund because they have breached the contract multiple times and I should get my full 368.38. ******** I have the entire third conversation (which shows their commitment time), the purchase receipt and all the addresses of their stores,I now suspect they are cheating on me. My daughter is still sleeping on a mattress, I hope you can help us, thank you.

  Business Response

  Date: 20/12/2023

  As per the email sent last night customer is getting delivery Friday or Tuesday. As per our shipping policy all dates provided are estimated dates and no guarantees.

  Customer Answer

  Date: 26/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: According to the date specified by the merchant, no one has delivered the goods, and there is not even any feedback. Because the merchant has repeatedly breached the contract, I have the right to ask the merchant to refund all my $368.38.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 18/01/2024

  hello you have put a chargeback through your credit card processing company. Essentailly what you are asking for is your money back plus delivery of the merchandise. **** ** *****. 

  Customer Answer

  Date: 31/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I did not cheat, the merchant cheated first, and I did not have any solution before refunding through the credit card company. The credit card company is to confirm the merchant's *****, before the refund success.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:03/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ************
  

  I bought sectional on 4/10/23. I paid 1695. I was not told policy or procedures It was delivered Oct. 20/23. When furniture was delivered the movers fell in through my back door landing on and breaking my kitchen table. I'm assuming they broke sectional in transport or on delivery. As soon as I sat on couch I could tell something was broken inside. I called several times with complaint . I finally was able to talk to someone Oct. 30. They sent someone to assess Oct 31. Which i was told would be a furniture technician but was the initial movers.i called and asked why they **** about who was coming and was told don't worry maam true technician will fix in our warehouse. I told them that was not acceptable. I don't want a fixed couch . They picked up Nov 1. I have been told different resolutions by different employees. I was told the furniture would be assessed and repaired in their warehouse. I was then told it would be sent back to manufacturer. I apparently won't have a clear answer as to resolutions until Mon Nov.5. I told them I would like a refund as I've been told many conflicting things and I don't think I should have to take a couch that needs to be repaired and I'm not trusting that I will get a true replacement . I have asked for a refund and they refused saying that is not their policy or procedure. I told them I wasn't told this as well as I was never asked to sign the reciept. The employee then got angry saying how do we know you paid. You want problems not a resolution stop playing smart with me. The employee i had that particular discussion with was Raj this conversation was Nov. 1 around 5pm after they took furniture back into their possession. I am a family of 5 with no furniture they refused to take responsibility for their movers breaking my kitchen table. At this point I am not trusting of this company and want my money back. I ask to speak with a manager they say he's in tomorrow. I call the next day they say they don't have a manager .

  Business Response

  Date: 14/11/2023

  We have ordered a new sectional for this customer. There is no damage to the customers home or furniture mentioned to the delivery personnel as per our third party delivery service. 

  Customer Answer

  Date: 20/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to ensure the sectional is a brand new replacement with no damage. 
  
  Sincerely,
  
  **** *****