Complaints

• Initial Complaint

  19/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi BBB, I ordered a bed for my daughter at Home Style Furniture website on on October 22,2023.  My Order No is ****, I bought the " ******** Full Bookcase Storage Bed × 1" . The delivery date them gave for the first time was Nov 10, 2023,but no one delivers. So I contacted them on the website again, and you gave me a second delivery date of December 7, 2023, but there was still no delivery.  On December 8, I contacted them for the third time, and they gave me a time of delivery on December 18, but it still didn't arrive. I asked them to show proof that they had shipped the product, but they couldn't provide it. I asked to cancel the order, but they refused. I asked them to provide the goods immediately or give a full refund because they have breached the contract multiple times and I should get my full 368.38. ******** I have the entire third conversation (which shows their commitment time), the purchase receipt and all the addresses of their stores,I now suspect they are cheating on me. My daughter is still sleeping on a mattress, I hope you can help us, thank you.

  Business response

  20/12/2023

  As per the email sent last night customer is getting delivery Friday or Tuesday. As per our shipping policy all dates provided are estimated dates and no guarantees.

  Customer response

  26/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: According to the date specified by the merchant, no one has delivered the goods, and there is not even any feedback. Because the merchant has repeatedly breached the contract, I have the right to ask the merchant to refund all my $368.38.
  
  Sincerely,
  
  ******** ****

  Business response

  18/01/2024

  hello you have put a chargeback through your credit card processing company. Essentailly what you are asking for is your money back plus delivery of the merchandise. **** ** *****. 

  Customer response

  31/01/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I did not cheat, the merchant cheated first, and I did not have any solution before refunding through the credit card company. The credit card company is to confirm the merchant's *****, before the refund success.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  03/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  *** ************
  

  I bought sectional on 4/10/23. I paid 1695. I was not told policy or procedures It was delivered Oct. 20/23. When furniture was delivered the movers fell in through my back door landing on and breaking my kitchen table. I'm assuming they broke sectional in transport or on delivery. As soon as I sat on couch I could tell something was broken inside. I called several times with complaint . I finally was able to talk to someone Oct. 30. They sent someone to assess Oct 31. Which i was told would be a furniture technician but was the initial movers.i called and asked why they **** about who was coming and was told don't worry maam true technician will fix in our warehouse. I told them that was not acceptable. I don't want a fixed couch . They picked up Nov 1. I have been told different resolutions by different employees. I was told the furniture would be assessed and repaired in their warehouse. I was then told it would be sent back to manufacturer. I apparently won't have a clear answer as to resolutions until Mon Nov.5. I told them I would like a refund as I've been told many conflicting things and I don't think I should have to take a couch that needs to be repaired and I'm not trusting that I will get a true replacement . I have asked for a refund and they refused saying that is not their policy or procedure. I told them I wasn't told this as well as I was never asked to sign the reciept. The employee then got angry saying how do we know you paid. You want problems not a resolution stop playing smart with me. The employee i had that particular discussion with was Raj this conversation was Nov. 1 around 5pm after they took furniture back into their possession. I am a family of 5 with no furniture they refused to take responsibility for their movers breaking my kitchen table. At this point I am not trusting of this company and want my money back. I ask to speak with a manager they say he's in tomorrow. I call the next day they say they don't have a manager .

  Business response

  14/11/2023

  We have ordered a new sectional for this customer. There is no damage to the customers home or furniture mentioned to the delivery personnel as per our third party delivery service. 

  Customer response

  20/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to ensure the sectional is a brand new replacement with no damage. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  26/04/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We were in need of a new couch and kitchen table and chairs. ************************************************************************************** We purchased in December 2020 and were told delivery would be in March 2021. We customized color for the couch, the salesperson was very accommodating and we were very happy with the service. The delivery arrived in April 2021 without warning. The couch was the wrong colour but we decided to take it anyway because we didn't want to wait months for another one. Plus the delivery men were very rough bringing in the items into our home so we didn't want a repeat of taking the item out and bringing in another one at a later time. We had the kitchen table for 3 months and the top started coming apart from bottom piece at the part where the leaf would attach creating a bubble. We contacted Homestyle with pictures and hoped they could just come out a have a repair person come and fix it. When we didn't receive a reply in days to our email we called the store to make sure we sent it to the correct email. The salesperson said yes they received it but that it would be better if we send the email to their head office which we did. *********************************************************** 2 months went by and we were continuously calling the store and going to the store to ask what was happening and if it would be repaired as the bump was only getting bigger. The salesman would say "What's your name again?" What's your number? Do you have the invoice? every single time we would call or come to the store and then he would go oh yes yes, we are looking into it. When we would call to ask for the salesman, other staff would say he was always busy helping a customer in the store and would call us back. We would never get a call back. In December 2021 *************** phoned again, the salesman said we would get a replacement table in February 2022, which then became March 2022 then April 2022. No repair or replacement yet.

  Business response

  13/06/2022

  Business Response /* (1000, 5, 2022/05/02) */ Hello, this customer is getting a replacement table. It is on order and will be delivered as soon as it arrives. There are delays due to covid-19 which is the reason for the delay Consumer Response /* (3000, 12, 2022/05/23) */ Hello, I have not heard from Homestyle Furniture regarding this complaint. They have promised a new table since August of 2021 and after many phone calls and visiting the store to speak with Mike, he continues to tell us this or avoids us all together when we inquire. ************* Business Response /* (4000, 14, 2022/05/24) */ The estimated timeline for the replacement table is End of June/July. It will be delivered once it arrives. We do not manufacture or stock the table, it is special order.

• Initial Complaint

  29/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On Oct 21 2021 I sent Home Style Furniture an e transfer for $100 to place a deposit on a chair. This was their online store. **************. 4 separate times they told me that the chair was in the warehouse and on its way. *********************** I spoke with Gary who is the manager. **************************************************************************************************** He is the one that keeps telling me the chair is on its way. I asked for a refund of my money and he told me that it was a special order and I would lose my $100. **************************************** I want my $100 back. When I try to call other Homestyle furniture stores their mail boxes are full and nobody answers the phone. ************************************************

  Business response

  13/06/2022

  Business Response /* (1000, 5, 2022/03/29) */ This order has already been canceled and refunded Consumer Response /* (2000, 7, 2022/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my refund. Thank you for helping.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩