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Business Profile

Online Retailer

FKN Rich

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON december 19, 2024, I have placed an online order for two items, a pair of short and a hoodie and paid 88$ for express 3-4 business days shipping. Till this date, I have not received the order and have emailed the company twice, but no reply. Additionally, when I try to track my order on their website, the last update say that the order is ready on December 23rd, 2024.Also, on January 3rd, I was charged ***** $ for VIP ***************

  • Initial Complaint

    Date:28/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 8, 2024 I ordered some items that my son wanted from this company. They require you to sign up for a membership to place a order. This is a $60 a month membership. I went through with the order thinking I would just cancel the membership right away, no big deal. I couldn't cancel the membership because my new account wasn't showing up and I was not able to log in to cancel the membership. After days of trying I forget to keep checking and sure enough I'm charged $60 later in October and still have not received an item. I contacted the company within minutes of being charged receiving a auto response email and it has been over a month with no reply. My order was $120.75 plus the $60 membership fee, this company has gotten $180.75 from me. After a while I finally receive 1 pair of shorts from my order. Another shipment arrives missing two of the items that the delivery shows should be included. I'm trying to do a return and refund request for the items that I did receive just to get any money back and their site will only allow you to select to return one item then wait on them to approve it. There are two missing items and one item that still hasn't even shipped. I don't want any of the items at this point. I would not recommend this company and more people need to know that they are not in the consumer business and will take your money leaving your frustrated and with regrets you ever trusted them.

  • Initial Complaint

    Date:21/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son begged me to order a pair of shirts for him from this company. I places the order on 7/10/24 and it was to be delivered within 3-4 days. I received the confirmation email (order ********) and that was the end of the communication about this order. I have emailed them 4 times asking for an update. The automatic reply says they will get back to me within 24 hours but its been 10 days with no response. Im beginning to think this is not a legitimate business and weve been scammed.

  • Initial Complaint

    Date:19/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding order #********.I made a clothing purchase on May 1, 2024 in the amount of ***** and also paid for shipping protection. I received an email on May 2, 2024 stating my order had been shipped with tracking number LA499908418CA. The tracking number never worked. I still have not received my order. I have emailed the company three times regarding my order but still have not gotten a response. I would like a full refund.

  • Initial Complaint

    Date:22/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent five emails to the email provided on the company website to request a cancellation of my membership and a refund of membership fees. Each time, I receive an automated reply stating the company will be in contact within 24 hours and to date, I have not had any reply from the company. I have also messaged them on their instagram account, also with no reply. There is no answer at the phone number provided for the company. Each month, the company is deducting $10 from my bank account. I no longer want to keep my membership and can not get ahold of anyone at the company to cancel my membership. Because of this, I am requesting a refund of the membership fees I have paid to date.

  • Initial Complaint

    Date:07/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased clothing from this company early January ****, its now been a month and nothing has shown up. I requested assistance from customer support but was told once its given to the carrier it wa out of their hands, so i contacted the carrier and they told me there was a technical issue and that since im in ***************** that FKN Rich had to contact them to get it figured out and that there was nothing they could do either. Ive told customer support multiple times that and they offer no help

    Business Response

    Date: 12/02/2024

    I hope this message finds you well.

    We have received your recent communication regarding the delay in receiving your order, and we appreciate your patience as we address this matter.


    Upon reviewing the details provided, it's important to clarify that our records indicate multiple responses from our customer support team addressing your concerns and providing updates on the status of your order. We take great pride in our commitment to customer service and ensuring open and transparent communication throughout the order fulfillment process. Our customer support team has indeed been in contact with you, providing updates and attempting to assist you to the best of our abilities.


    Regarding the technical issue causing the delay, we have investigated the matter thoroughly. Contrary to the information shared, there is no requirement for us to contact the carrier, FKN Rich, on your behalf, as they operate independently and are responsible for managing their technical issues and delivery processes. Additionally, our investigation indicates that the carrier has not requested any intervention from our end to resolve the issue.


    We understand the frustration that can arise from unexpected delays in receiving orders, and we are dedicated to assisting you in any way possible. If there are any specific concerns or questions you have regarding your order, we encourage you to reach out to our customer support team directly so that we can provide you with accurate and timely assistance.


    Thank you for your understanding and cooperation in this matter.

FKN Rich is NOT a BBB Accredited Business.

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