ComplaintsforFKN Rich
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Complaint Details
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Initial Complaint
21/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My son begged me to order a pair of shirts for him from this company. I places the order on 7/10/24 and it was to be delivered within 3-4 days. I received the confirmation email (order ********) and that was the end of the communication about this order. I have emailed them 4 times asking for an update. The automatic reply says they will get back to me within 24 hours but its been 10 days with no response. Im beginning to think this is not a legitimate business and weve been scammed.Initial Complaint
19/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Regarding order #********.I made a clothing purchase on May 1, 2024 in the amount of ***** and also paid for shipping protection. I received an email on May 2, 2024 stating my order had been shipped with tracking number LA499908418CA. The tracking number never worked. I still have not received my order. I have emailed the company three times regarding my order but still have not gotten a response. I would like a full refund.Initial Complaint
22/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have sent five emails to the email provided on the company website to request a cancellation of my membership and a refund of membership fees. Each time, I receive an automated reply stating the company will be in contact within 24 hours and to date, I have not had any reply from the company. I have also messaged them on their instagram account, also with no reply. There is no answer at the phone number provided for the company. Each month, the company is deducting $10 from my bank account. I no longer want to keep my membership and can not get ahold of anyone at the company to cancel my membership. Because of this, I am requesting a refund of the membership fees I have paid to date.Initial Complaint
07/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased clothing from this company early January ****, its now been a month and nothing has shown up. I requested assistance from customer support but was told once its given to the carrier it wa out of their hands, so i contacted the carrier and they told me there was a technical issue and that since im in ***************** that FKN Rich had to contact them to get it figured out and that there was nothing they could do either. Ive told customer support multiple times that and they offer no helpBusiness response
12/02/2024
I hope this message finds you well.
We have received your recent communication regarding the delay in receiving your order, and we appreciate your patience as we address this matter.
Upon reviewing the details provided, it's important to clarify that our records indicate multiple responses from our customer support team addressing your concerns and providing updates on the status of your order. We take great pride in our commitment to customer service and ensuring open and transparent communication throughout the order fulfillment process. Our customer support team has indeed been in contact with you, providing updates and attempting to assist you to the best of our abilities.
Regarding the technical issue causing the delay, we have investigated the matter thoroughly. Contrary to the information shared, there is no requirement for us to contact the carrier, FKN Rich, on your behalf, as they operate independently and are responsible for managing their technical issues and delivery processes. Additionally, our investigation indicates that the carrier has not requested any intervention from our end to resolve the issue.
We understand the frustration that can arise from unexpected delays in receiving orders, and we are dedicated to assisting you in any way possible. If there are any specific concerns or questions you have regarding your order, we encourage you to reach out to our customer support team directly so that we can provide you with accurate and timely assistance.
Thank you for your understanding and cooperation in this matter.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
6 complaints closed in the last 12 months.