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Complaint Details
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Initial Complaint
08/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Item *************** 8 coins and display box Subscription plan******* Cost $59.99 plus S&H I paid this in full on or about 14 July 2020 To date I have only received 2 coins, Dates are shipping dates ************************************************* I have sent many emails over months and always get the same reply, it's on backorder will ship soon. Email 01 Feb 2021, 09 June 2021, 06 Aug 2021 It is part of a continued email which always states,(copied insert) Hi *******, Thank you for contacting us. I am sorry for the continued delay. We are still waiting for your collectible to arrive from our manufacturer. We anticipate being able to ship your order within 2 - 4 weeks. While I cannot guarantee delivery by a specific date, we will make every effort to ensure it reaches you as soon as possible. If you have any other questions, I'm happy to help.
Business response
06/12/2021
Business Response /* (1000, 6, 2021/11/22) */ ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************** We are in receipt of your notification, dated November 7, 2021, regarding Mr. ******'s complaint. Thank you for bringing this matter to our attention. We sincerely apologize for the delay on the fourth shipment of the ***************************************. We have received this collectible from our manufacturer and the ************ and Display shipped to Mr. ****** on November 17, 2021. We do not charge the credit card if the item is not in stock. Once the item is in stock and ready to ship, the credit card is then billed so Mr. ****** should see a credit card charge of $83.93 on November 17, 2021. Should Mr. ****** have any other questions, he may contact us directly; our toll-free number is ************; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT) Sincerely, ************** Client ServicesInitial Complaint
28/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
According to the special offer on the brochure it stated that the price of this model was $159.96 I sent the acceptance form which was attached to the brochure confirming the order. As you see they confirmed the order at a different price then the one they advertised which was $269.99 plus shipping and HST which amounted to $337.85 total a far cry from their offer of $159.96 + Shipping and HST which they advertised! a difference over $110.00Business response
23/11/2021
Business Response /* (1000, 5, 2021/11/11) */ ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** **************** We are in receipt of your notification, dated October 28, 2021, regarding Mr. ********'s complaint. Thank you for bringing this matter to our attention. We apologize to Mr. ******** for the price difference on the 1957 *************. Per our marketing department the incorrect price of $159.96 plus $22.99 sales & service was printed on the advertising materials. We will honor that price and will enter the order at this special price. We are sorry for any inconvenience this has caused, and should Mr. ******** have any other questions, he may contact us directly; our toll-free number is 800-323-5577; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT) Sincerely, ************** Client Services
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35 total complaints in the last 3 years.
9 complaints closed in the last 12 months.