Business Profile

Financial Services

Canaccede International Management Ltd.

Complaints

This profile includes complaints for Canaccede International Management Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

15 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The agency contacted me through its agent, *******. He required a form of ID to follow through with the request for a debt repayment. I provided the information but I never received any response from the agency. There is a lack of communication and follow through with the agency. Moreover, I provided my personal information to comply with the request but the agency acted with deceit.
Business Response
Date: 12/01/2025
Thank you for informing us about your concern. We require additional information in order to be able to respond to the items you have identified. Due to privacy reasons, please call our client services department at ************** or you can email our compliance department at *************************************************************** so that we may verify the account you are inquiring about and provide the correct information to address the concerns.
Customer Answer
Date: 13/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In the hope that BBB can help me with contacting the agency diligently in order to settle the issue.

Sincerely,

**** ********
Initial Complaint
Date:19/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has consistently continued to ****** me, pull my credit report every single month with the latest pull being done July 5th 2024. Any debt that may have been with their office was added and discharged from bankruptcy as of April 2024. They have been made aware of this multiple yet by myself, my trustee and the original company the debt may have been with. Despite the fact they have no legal reason, authority or my permission, they keep pull my information to sell it to god knows who.
Business Response
Date: 31/07/2024
Thank you for informing us about your concern.We require additional information in order to be able to respond to the items you have identified. Due to privacy reasons, please call our client services department at ************** or you can email our compliance department at ************************************* so that we may verify the account you are inquiring about and provide the correct information to address the concerns
Customer Answer
Date: 31/07/2024

Complaint: ********

I am rejecting this response because: I do not want to call your customer service department, I have done that hundreds of times and you still continue to check my credits. I choose to pursue this route in order to have other documentation that you continue to violate the bankruptcy law and Quebec personal privacy law by checking my credit for a debt that has been discharged.

whatever you have to say, you can say it here and itll be in the record. Furthermore if this fails to resolve the issue and another credit check is done by your company starting on August 1st 2024, I will be seeking all legal action available and a complaint with the province of *******

any information you need from me can be asked here.
my bankruptcy was filled with the trusted ****** you and associates you can contact them at ************** my file number is *********** All this information has been provided to your customer service agents multiple time directly by myself and my trustee.

i look forward to you respond confirming you will stop with your illegal actions to attempt to collect on a debt legally discharged or continue to check my credit report when you have no legal right or reason to.

Sincerely,

*******************
Business Response
Date: 20/08/2024
Dear *********************,

Based on the information you have provided and that we were able to verify against, we can confirm that the ********************* associated to the information you provided will not have any credit checks completed by our organization effective August 2024 and going forward. We also confirm that no information obtained from a credit check was sold to any third parties.

Sincerely,
Canaccedes *********************
Customer Answer
Date: 20/08/2024

Complaint: ********

I am rejecting this response because: all this response say is the same as the previous one Thank you for informing us about your concern. We require additional information in order to be able to respond to the items you have identified. Due to privacy reasons, please call our client services department at ************** or you can email our compliance department at ************************************* so that we may verify the account you are inquiring about and provide the correct information to address the concerns

Sincerely,

*******************
Initial Complaint
Date:26/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has put a false claim on my credit report of over $31,000. I have never heard of them nor dealt with them. The date on it is very recent with a reopened date within the last week.. I have never owned anything worth that kind of money, nor had anything on credit worth that amount of money either I see this seems to be common practice for this company.. making false reports to credit reporting companies and damaging people credit
Business Response
Date: 04/07/2024
Thank you for informing us about your concern. We require additional information in order to be able to respond to the items you have identified. Due to privacy reasons, please call our client services department at ************** or you can email our compliance department at ************************************* so that we may verify the account you are inquiring about and provide the correct information to address the concerns. Sincerely, Canaccedes **********************
Initial Complaint
Date:30/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they apparently have a law firm or other collection agent contacting me. i'm unaware of the details, but i have no money. My chequing account is overdrawn roughly ****, and in my savings i only have about $80. I am unemployed. I am on social assistance for a disabled person. I have no assets.
Business Response
Date: 06/10/2023
Thank you for reaching out to us regarding your concerns. We are reviewing the materials you provided and will get back to you following our review.

Sincerely,
Canaccede's Compliance Department
Customer Answer
Date: 06/10/2023

Complaint: 20679344

I am rejecting this response because:
they should know what their answer is before they respond. very unprofessional.
I demand they never contact me again
Sincerely,

***************************
Business Response
Date: 12/10/2023
Thank you for reaching out to us.

We have reviewed the information you provided. The letter that was sent to you is from a law firm collecting on the account. While the account is within the statute of limitations for litigation, we have requested that they do not pursue litigation for a limited time, to allow you more time to discuss the account with them. Please reach out to them directly to discuss settlement options.

Sincerely,
Canaccedes *********************
Customer Answer
Date: 12/10/2023

Complaint: 20679344

I am rejecting this response because:
I have informed them of my situation as requested. I am on social assistance for person with a disability. My bank account is overdrawn close to ****, and my savings has around $80.

there is no money.

Sincerely,

***************************
Customer Answer
Date: 13/10/2023

Complaint: 20679344

I am rejecting this response because:

I have informed them of my situation as requested. I am on social assistance for person with a disability. My bank account is overdrawn close to ****, and my savings has around $80.

there is no money.

Sincerely,

***************************
Initial Complaint
Date:28/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 06/02/2023 this company falsely reported a collectable debt on my credit report. This debt was originally from 2015 and was reported by the company that originally had the debt in 2018. This company is changing the date as well as increasing the amount by one dollar so that it looks different for the credit bureaus. This is illegal. When I spoke to them, they did confirm the original companyname, so I have proof that this is an old debt that can no longer be collected or reported. This company was unresponsive and simply kept transferring my call when I tried to get this resolved. They need to be looked into as I have seen other reports with similar stories on your site.
Business Response
Date: 05/10/2023
Thank you for reaching out to us. Our team has already been in contact with you directly via email and we hope to have answered your questions.

Sincerely,
Canaccedes *********************
Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:31/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with CANACCEDE INTERNATIONAL , I do not have a contract with this collection agency which is reporting to my credit report , they did not provide me with the original contract as requested
Business Response
Date: 31/07/2023
Thank you for informing us about your concern. We require additional information in order to be able to respond to the items you have identified. Due to privacy reasons, please call our client services department at ************** or you can email our compliance department at ************************************* so that we may verify the account you are inquiring about and provide the correct information to address the concerns. Sincerely, Canaccedes *********************
Initial Complaint
Date:04/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had gone through a terrible credit period where I had to finally go into a consumer proposal in 2016. Several accounts were captured within my proposal and Canaccede had obtained 2 of my delinquent accounts. As such they submitted a collections report on my credit report for both accounts. I had reached out and stated this was covered in my consumer proposal and was told okay we will document it and once discharged will be removed from your collections. Finally I am fully discharged, building my credit back up, all collections had falled off and suddenly in May Canacceede put the exact same 2 accounts back into collections once again hitting my credit report for a second or third time. I reached out to Canacceede directly in June and was advised the debts were sold and to follow up with collection agencies. I did as advised and was told by both collection agencies "We already reported this as resolved by consumer proposal" yet... here we are... still on my report. I am using this as my next attempt to amicably remove these accounts from my credit report before I seek legal counsel against Canaccede. I would assume any judge would side that when its resolved in consumer proposal years ago you cannot come to re-claim debts and submit multiple hits on my credit report by being deceitful in which I was not even provided documentation or a phone call these would be hitting my credit report I just received an Equifax alert they were there. I ask for a resolution to remove these from my report. Any documentation of successful discharge from Consumer Proposal and all applicable legal documents sent to the companies can be provided,
Business Response
Date: 11/07/2023
Dear ***** *****,
We have responded to the email that you had sent to our office. We believe the response addresses your inquiry, but if you require anything further you can contact our compliance department at *************************
Sincerely,
Canaccede’s Compliance Department
Initial Complaint
Date:19/06/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has falsely submitted a ********** remark to my credit report stating that I owe them $149 and that it has gone to collections.I do not know what this charge is for, and I have had no dealings with this company. I am not in arrears in any of my creditors, and have no idea what this is about. Please help.
Business Response
Date: 23/06/2023
Thank you for informing us about your concern. We require additional information in order to be able to respond to the items you have identified. Due to privacy reasons, please call our client services department at 1-888-316-2369 or you can email our compliance department at [email protected] so that we may verify the account you are inquiring about and provide the correct information to address the concerns. Sincerely, Canaccede’s Compliance Department
Customer Answer
Date: 29/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:15/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good evening. I have been trying for more than a year to resolve the issue with this company that is attempting to collect money from me without providing any proof that I owe them anything. The companies calling on behalf of Canaccede have repeatedly violated my rights. Ten months ago, I managed to get in touch with an agent at their headquarters, Shaunt Tokmakjan, in an attempt to clarify the situation. I do not recognize the amount of money and I do not owe this company any money. At my request for proof that I owe them something, they sent me an email with a forged contract witch I can provide to proof . At this moment, besides being harassed, my credit score is compromised, and I also have to deal with a situation that has already become criminal in nature. What else can I do, considering that I have over 20 emails clearly stating my desire for a resolution to this situation, but Canaccede believes it is legal to forge a contract, disregarding any legality? I'll attach one of the paper provided by Canaccede. I asked ****** **** if this document was issued by them, and the response was NO. Furthermore, the director who signed it did not even work for them during that period. Respect ****** *****
Business Response
Date: 23/06/2023
Dear Mr. *****,
We have corresponded with you directly regarding the questions and items that you have identified. We have provided you valid supporting documents and information regarding the debt sale process that creditors can have with debt purchasing organizations. For privacy reasons, we will address any further clarifications with you directly. Should you require any further support directly from Canaccede you can email our compliance department at [email protected]. Sincerely, Canaccede's Compliance Department
Initial Complaint
Date:12/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received two letters from this company saying I owe money. I do not recognize these accounts, and as such have mailed the letters back to them.
Business Response
Date: 14/06/2023
Thank you for informing us about your concern. Due to privacy reasons, please call our client services department at 1-888-316-2369 or you can email our compliance department at [email protected] so that we may verify the account(s) you are inquiring about and provide the correct information to address the concerns. Sincerely, Canaccede’s Compliance Department.
Customer Answer
Date: 26/06/2023

Complaint: ********

I am rejecting this response because:
I demanded no contact and they have refused to give any response whatsoever. If I found them they are just going to fish for information and try to rope me into agreeing or acknowledging some thing.
This response is not only declined, but it is harshly declined

Sincerely,

***** ********
Business Response
Date: 05/07/2023
Please note that if you are being contacted by our company, this is most likely because your account was legally sold to us. Unfortunately, the email you provided to the BBB is “****************************, since this is not a valid email, we are unable to fully verify you, due to privacy reasons, please call our client services department at 1-888-316-2369 or you can email our compliance department at [email protected] so that we may verify the account(s) you are inquiring about and provide the correct information to address the concerns. Sincerely, Canaccede’s Compliance Department.

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Canaccede International Management Ltd. is BBB Accredited.