Business ProfileforMattress Depot

On June 6, 2024 we purchased two mattresses, box springs and a headboard. Included in the price was delivery, set up in the bedrooms, installation of the headboard and removal of the old mattresses and box springs. Four hours before delivery the staff called stating they would not be installing the headboard. The staff arrived at about 5:00 pm stating this was their last delivery. The delivery staff brought in the headboard first and placed in against the wall in front of the bed frame. They then set up the first mattress and box spring in the spare bedroom. At the same time, in the master bedroom, I examined the headboard to determine if the bolts I had would work for the installation. The staff then brought in the second box spring and mattress in a box. While setting up the second mattress one delivery person tripped, hit the bedframe which hit the headboard. This caused two scratches to the hardwood floor, two gouges to the baseboard and marred the paint on the wall. I immediately phoned the store, to speak with the manager. He spoke to the delivery person. The delivery person took photos of the damage. I was promised a call back from the owner. Hearing nothing I phoned the salesperson who sold us the mattresses. He said he would contact the owner who would phone us back. Hearing nothing, I went to the store and met with the owner. He said I was installing the headboard at the time of the set up, interfering with his staff and their work area. He swore and said it was my fault the damage was done. I was nowhere near his staff and not installing the headboard. I proposed that I could repair the damage if he would provide compensation for the supplies needed (paint, stain, brushes) for the repairs and reimbursement for gasoline used to obtain the supplies. I suggested $200. He swore again and said he would be loosing money if he paid this. He took a copy of the sales receipt and said he would check with his delivery staff again and call me back. He did not call.