Complaints

This profile includes complaints for Tepperman's (London)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tepperman's (London)

  1150 Wharncliffe Rd S London, ON N6L 1K3

  
• 

  Tepperman's (London)

  2595 Ouellette Avenue, Customer Care Windsor, ON N9A 6P8

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a dented/damaged washing machine delivered to my home and now teppermans is refusing to do an even exchange until we bring the item back to the store and pay multiple times to transport the item . They have their own delivery trucks but are refusing to go to my address even though I have a broken washing machine sitting in my house that cost me $1000 dollars. I already paid a 3rd party courier once to deliver the item to my house now they expect me to pay for it 2 more times to get the machines back to their store and then again back to my home for another delivery with 0% assurance that this won't happen again. All I want is to have my dented /damaged machines picked up and new ones delivered to my house and if they can't do that then pick up your old machine and give me my money back. They threatened to take me to fraud if I do not pay for the washing machine and I don't want to pay for something that is broken. I don't want to be forced to be stuck with a broken item because they won't pick up it up.

  

  Business Response

  Date: 14/02/2025

  Hello ******,

   

  We have spoken with you regarding this, and have tried to come to a resolution. You do live outside of our delivery area, which is why we are unable to provide delivery for you. We did offer to have it dropped off to an address within our delivery area where you could meet us to process the exchange, as the exchange or re-selection has been approved. 

   

  Please let us know if you would like to proceed.

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appliances were delivered Aug 31, (was originally told that delivery would be middle of September) upon plugging them in 4days after delivery the stove top is functional but the oven screen is not functional. (It showed a welcome screen, allowed me to set the time and preferences and then it started beeping until we unplugged it or pressed the on/off button) We left it plugged in hoping it would power up but it then started beeping randomly at 2am we then unplugged and reported next day with our salesperson via a voicemail. This item was over $1600 and we spent close to $7000 there. I called and left a message with our salesperson 2x which went unanswered, called customer care and was told since I didnt report it within 48 hours of delivery that I had to use the manufacturer warranty. I then spoke to management and she said that is for cosmetic only, it is their policy that it is manufacturers warranty from the purchase and to see our sales receipt but then said if I was to have called that same day that I wouldve received a replacement. I feel upon delivery this range shouldve been functional. I understand the policy however they had been advised we were finishing up a kitchen renovation and it wouldnt be plugged in for minimum 3 days. We were advised by delivery men to leave it wrapped so no damage would occur. Delivery guys seemed to be in quite in a hurry and rough with things- caused a slit in the interior of my fridge with a knife while removing packaging to fasten handles but it was more cosmetic so I didnt bother with that as it wouldve seemed to have been more of a hassle. My concern is that I feel I should be getting replacement range as it was not functional upon arrival. My sister had a freezer not working, called 2 days after delivery and got it exchanged. I can understand if the range was working completely but the screen nor the oven is working and I feel like I shouldnt have to make a warranty claim and repair a brand new range.

  

  Business Response

  Date: 12/09/2024

  Hello *****,

   

  Thanks for taking the time to speak to me today. I'm glad we were able to reach a resolution.

   

  Thanks

  Customer Answer

  Date: 19/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the market for a new tv, I went to teppermans in London ******* to get a new tv where I spoke with their sales representative and purchase a 70" ** last one in stock tv. I left this tv in the box for the last 35 days or so while our living room was redone. Today I open the box to find out it's a used floor demo tv not a new last one in stock... When looking up the model number the tv is from 2022 and also discontinued.I contacted teppermans and they have admitted it was a floor demo and are sorry for the confusion but won't take it back and offer a low offer of 10% off because it's my fault I didn't open it within 24 hours.

  

  Business Response

  Date: 14/06/2024

  Thanks you ***** for talking with me today and partnering with us to find a solution to your concerns. As discussed, we've approved the agreed upon reselect for the *** We look forward to seeing you in store to select your new *** Please don't hesitate to reach out to our customer care team if you need further assistance. Thank you again for being a valued *********** customer!

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teppermans will not refund us for a faulty freezer post 12 hours of use. They offered a replacement but could not deliver until the end of July "maybe".Purchase was on May 13th. freezer failed immediatly. Alternatively they offered to take it back at a 25% restocking charge of $219.00 There is so much more to this rediculous story and there isnt enough room on this to have you fully understand. My cell is ************ home phone is ************ We have spent literally hours trying to return this faulty product and needed to store our food elsewhere due to a fault with the new purchase Trouble Code EH faulty tempature sensor.The freezer was fully paid for on my Mastercard at the time of purchase. I have reported the issue to the cards **************** desk. MasterCard has done a full investigation and have told us they cannot believe such a unprofessional product support story. They have been in discussion with Teppermans and will be Mastercard will be refunding us for the freezer. Teppermans has threaten me to collection and told me they dont want the freezer back. This is the worst purchase experience in my 64 years.The freezer displayed the fault ****************************** brand new. I called Teppermans immediately looking for a resolution. They never offered us any other resolution other that wait until the end of July, or take a 25% return hit. Waiting for 2month for a product replacement thats only purpose is the storage of parishable food is not a solution! Nor is being forced to take a 25% loss of a purchase that was not built properly and has a fault code out of the box.We currently have the new freezer with a bad tempature sensor in our garage taking up space. I feel like I have been dealing with the Mafia.

  

  Business Response

  Date: 13/06/2024

  Hello *****! Thanks for taking the time to talk with me and help me understand the challenges you've experienced. Following our discussion, the return has been approved at full value. You can return the freezer to our warehouse to receive the refund to your Mastercard. We've spoke with our credit teams, and confirmed Mastercard has reached out to investigate the chargeback. We'll be advising them that the refund and return have been approved so they can close the claim and the funds can be returned to your card once we've received the freezer. If you have any additional questions or concerns, please don't hesitate to reach out. Thanks again for your help and partnership.

  Customer Answer

  Date: 14/06/2024

  Teppermans **************** desk called our house number yesterday letting it ring once. There was no one there when I picked up the reciever.so I  called them back and waited on line for 25 minutes. I explained I missed the call and they informed me of the return approval asking me when "they" can collect the Freezer. The arrangement was made for Friday June 21st  and they would call 2 hours prior arriving to make sure I was ready for them. After this arrangement I was left another message that the refund was approved and that I was to bring "them" back the freezer? As of right now I am going to wait for them to come and pickup the freezer on June 21st as discussed. This has been the worst **************** experience we have ever experienced. I am going to create a word document for the delivery service person to sign stating there is no visable damage to the freezer. I dont trust Teppermans at this point. Their handling of a faulty product that they represent had been boarder line criminal.

  I want to thank BBB for their part in helping resolve this mess.

  Sincerely

  ***********************

• Initial Complaint

  Date:01/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought fridge 05/25/19 On Feb 6/2024 my left freezer door bracket jammed an wouldn't close. I contacted teppermans they directed me to extended warranty..i called and put in a claim. week an half later they sent a tech to fix, i could hear the compressor working hard to keep freezer cold with the door jammed open. They tighten a s**** on the bracket an said that was the problem . Apr 1/24 i called extended warranty again for the same issue. Apr 10/24 They sent a different technician from ****'s Appliances who took the front door off adjusted the bracket arms put it back together an it worked. This time only for a week and a half, an then jammed again. This whole time the compressor keep running I could hear it dripping water an sizzling and it kept landed on something hot. I inform them that the compressor was now sounding weird an not running right. Apr 18/24 the freezer door jammed again and wouldn't close. I called teppermans to make a complaint about the warranty company an there service technicians because they weren't fixing it properly and I was worried about my compressor because it was now making a weird noise trying to keep everything cold while the freezer door is open. They told me they would reach out to warranty company on my behalf. ***** Appliances finally ordered the left bracket. I continuely reached out to them to check on my service an when they could come. While waiting for them to come now On May 12/24 my compressor died an my fridge went hot. I lost everything so I called warranty company again to make another claim. So now they order a new compressor an left bracket. On May 21/24 a technician from ****'s Appliances installed a new compressor an bracket. I bought $720 new food an products to refill my fridge. The compressor worked all day Tues an died next day May 12/24. I called again to inform them an warranty company now tells me they won't move forward without the original receipt. May 27 I emailed receipt and haven't heard nothing since

  

  Business Response

  Date: 01/06/2024

  Thank you for reaching out.  We understand your frustration and we appreciate you bringing this to our attention.
  
  As the consumer has noted in the complaint, they are within the extended warranty coverage purchased, which is held by a company called iA ******* Plan. 
  
  The consumer can reach out to iA ******* directly and advise on thier lack of follow up and ask they resolve the ongoing issues asap. 
  
  *************************
  
  **************

  Customer Answer

  Date: 01/06/2024

  We have been without a working fridge since may 12/24. We have 2 kids 1 high-school an 1 in public. How do u make lunches with a fridge that isn't working or buy groceries for suppers. 19 days and counting. ***** Appliances have cobbled my fridge since they started working on it..hasn't worked properly since the first time I called in Feb 2024

   

  Customer Answer

  Date: 02/06/2024

  That's what they keep saying to me. But I bought my fridge from teppermans and there for they are responsible. Everything in my fridge has been removed because of the smell and tomorrow I am moving it out of my house because the stench. They can fix it all they want but I will never get that smell out...Everything rotted on may 13 when my compressor died the first time an had to b emptied an thrown out. May 21 after repair on compressor an door I bought $720 of new groceries and may 22 the compressor died again..I waited for them to come and never did..everything in the fridge rotted again. It smells so bad I will never get it cleaned. Now I want a new fridge. These garage companies teppermans hires to take there warranty complaints are not fair or legit. Teppermans needs to make this right and replace my fridge.

   

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21788743
  
  I am rejecting this response because:

  That's what they keep saying to me. But I bought my fridge from teppermans and there for they are responsible. Everything in my fridge has been removed because of the smell and tomorrow I am moving it out of my house because the stench. They can fix it all they want but I will never get that smell out...Everything rotted on may 13 when my compressor died the first time an had to b emptied an thrown out. May 21 after repair on compressor an door I bought $720 of new groceries and may 22 the compressor died again..I waited for them to come and never did..everything in the fridge rotted again. It smells so bad I will never get it cleaned. Now I want a new fridge. These garage companies teppermans hires to take there warranty complaints are not fair or legit. Teppermans needs to make this right and replace my fridge.
  
   

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/06/2024

  Hi ******. Thank you for working with me to help find a solution for the problems with your fridge. As discussed, we've partnered with your warranty provider and have agreed that we're going to replace the broken fridge. The replacement authorization has been sent to our London Tepperman's store, and you can visit that location to select a new fridge. Please keep in mind, with the warranty replacement, you have a credit of $1,599.00 (the value of the broken fridge), that can be used towards a purchase of a new fridge. The return authorization approves like for like appliance replacement, meaning you can only use that credit towards a fridge and not a different appliance, like a stove or BBQ. We thank you for being a valued *********** customer and please don't hesitate to contact us in ************* should you have any additional concerns.

  Customer Answer

  Date: 07/06/2024

   
  Better Business Bureau:
  

  Teppermans reached out to me and contacted warranty company on my behalf. On June 6/24 Teppermans called me with update and the resolution is they r giving me store credit of my initial purchase price so I can put that amount towards another fridge of my choosing.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you guys so very much
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a massage chair February 2023. It has never worked correctly upon deliver. Neck and shoulder setting does my ****. The rollers will lift me off the chair and drop me on relax mode, etc. I talked to the manufacturer shortly after purchase. It wasn't getting resolved. Went to Teppermans talked to them. They fid nothing but print my invoice out gave me the contact number and handed me a phone to use in the store. I could have done this at home not pleased with getting no customer service at the store. Called CSR from the store they took my complaint. Waited a lengthy time for the manufacturer COZZIO to call me. ****** sent me replacement parts that I had to drive all over the city to pick up. Once I got the parts emailed and cozzio. Waited for them to set up a repair person.They sent a repair man that admitted he has never fixed a massage chair ever. Plus the parts that were sent were the wrong parts. My chair still didn't work. While texting with the manufacturer they had me take the chair apart to check things. Still not fixed. So over 50 calls, texts, emails about this which took over a year and half. The massage chair is not fixed. Can't use it. They will not give me my money back. Manufacturer said I can switch it out or replace the chair. The chair is now DUSCONTINUED and they said I could upgrade but I still need to pay the difference. I purchased 3 years of warranty for the chair for zero help. Had they replaced it at the beginning I would have my massage chair and everything would be fine but they waited until it was DISCONTINUED and I have to pay extra. All of this took a year and half with no chair. $2968.00 RADIANCE MASSAGE CHAIR $699.95 3 years warranty parts and labour $30.00 delivery Total $3697.95 Tax $480.73 Total $4178.68 It took me forever to save this. Right now all I want is a new the same type of massage chair or upgrade or my money back I have included a picture of my receipt, all the texts, all the emails but not calls

  Customer Answer

  Date: 13/05/2024

  I am not going to accept a store credit. I have an apartment and it is fully furnished.

  I want a full refund or the same massage chair or upgrade model without any other expenses on my part. 

  

  Business Response

  Date: 20/05/2024

  Good afternoon, ******. First, please accept my sincere apologies for the frustration you've endured while trying to get this resolved. We understand sometimes it can be challenging working through manufacture warranties and Teppermans has been hard at work in the background trying to help find a solution. In reviewing your file, I can see that one of our team members in ************* has helped to arrange a reselect for a chair that fits your needs. We understand, price is a concern and I'm happy to say, it appears we may have a solution for you. Our sales team will be contacting you to discuss a chair that is at the same point and provides the same features as the discontinued chair. We hope that we can connect and help facilitate removal of your old chair and fulfillment of a new massage chair that suits your needs.

  Customer Answer

  Date: 20/05/2024

  I looked at Teppermans response. 

  1) Does it have all the same settings available that my broken chair has or are there more options on the new chair?

  2) The extra warranty I purchased on my broken chair WILL it be transferred to my new chair?

  3) Is the delivery, set up and switching it out FREE?

  4) Is it BLACK

  Customer Answer

  Date: 21/05/2024

   
  Complaint: 21699189
  
  I am rejecting this response because:

  Date Sent: 5/20/2024 7:06:12 PM
  I looked at Teppermans response. 
  
  1) Does it have all the same settings available that my broken chair has or are there more options on the new chair?
  
  2) The extra warranty I purchased on my broken chair WILL it be transferred to my new chair?
  
  3) Is the delivery, set up and switching it out FREE?
  
  4) Is it BLACK

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 22/05/2024

  Hi ******. It appears that our sales team responded on 5/21 to help answer your questions about the chair proposed for exchanging. We hope everything has been resolved to your satisfaction. Please let our ************* team know if there is anything further you need assistance with. ************* can be called at **************.

  Customer Answer

  Date: 23/05/2024

  I did speak to the salesperson. The new massage chair is on back order so I am unsure when I will receive it. 

  I am still waiting to hear if the extra amount Teppermans is going to charge me is going to be waved. I presume it is the difference in the cost of my broken massage chair and new massage chair. Salesperson was going to ask management. 

  I do appreciate the fact that Teppermans will be giving me another 3 years of warranty plus the manufacturers warranty once I do get the new massage chair at no extra cost to me because I was told at the beginning the warranty could not be transferred or refunded. 

  I was also told by the Salesperson that delivery, set up and transfer will be done at no extra charge.

• Initial Complaint

  Date:15/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a delivery of a couch from Teppermans on January 19th 2023. During this delivery, they broke items in our house, damaged our wall and trim, and also damaged our door. Not only that, the men who delivered the couch did not set up the couch, and left garbage. Not only that, they actually took the damaged part of items with them to hide the evidence.The couch had a manufacturing flaw, and they had to replace part of it, and the replacement part had a flaw, which they didn't check before delivery, so they had to replace that part a third time. With the third time, it didn't seem like there was a manufacturing flaw, but the couch itself seems to wobble where it connects. A tech came out, and said it was in the realm of manufacturing specs, so there's nothing wrong. This did not make us happy.During this entire time (2 months so far), we have been trying to deal with *********** regarding the damage to our home. *********** states that they use a third party for delivery so they state they are not liable for damages. This is NOT disclosed when they sell the product of delivery, that they sell a product that they do not endorse, or that they waive liability. So they said we had to speak to the third party regarding the repairs. This took weeks, and the man called with private number, did not give us his name, nor his phone number. He offer us $300.00, which labour alone. He argued with me that a gallon of ******************************** paint was $25.00. This was over a month ago, and no contractor has come to our house, we have not heard from the third party, and *********** will not provide us the number for the third party even though they state they are not liable.During this time we have been dealing with the customer support person ****. This is literally the worst customer support I have ever had in my life. **** has called us back one time in a two month period, and we are constantly trying to get a hold of her. She either never picks up her phone, or is not there

  

  Business Response

  Date: 16/03/2024

  Thank you for reaching out.  We understand your frustration and we appreciate you bringing this to our attention.
  
  We apologize for the inconvenience you experienced with delays as well as our lack of follow up. We are committed to ensuring that our customers receive high-quality products and services.
  
  We will reach out to **** and the delivery manager, and have them reach out after the weekend, in order to make things right.

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch in may I think and did not have a choice on creadit protector insurance of 300$ just in case you lose work to no fault of your own or anything like that I lost my job Oct 8 2023 and applied Oct 20 2023 I still have not herd anything about my claim they keep saying we will contact you when we hear something I did not know its take over 2 Months to get answer I believe I am getting the run around so they can just refund my credit protection that I paid witch is 300$ and I will pay bill on my own thanks

  

  Business Response

  Date: 08/01/2024

  We're so sorry there has been a delay in getting a response, we will connect with the our credit department to make sure that this is resolved. Please also feel free to reach out to us at ******************************************** 

• Initial Complaint

  Date:18/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch from teppermans and bought the Warrenty. After trying to use to warranty. Teppermans has a different explanation why they don't have the product. It's been almost three months and every time I call or go in to talk I'm given a really good excuse and a promise that I will be helped. But u just get the runaround every time.

  

  Business Response

  Date: 22/11/2023

  We apologize for not meeting your expectations. I understand how frustrating it can be at times dealing with the extended warranty company and having wait for parts. It appears that they finally received the part in and will be contacting you shortly to schedule out that tech. So sorry again for the inconvenience if you have any other concerns please reach out to us at ********************************************. 

• Initial Complaint

  Date:16/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a sofa and delivered to our home September 21, 2023 damage occurred from delivery personal.October 5, 2023 agreed to amount with Teppermans - 5 business days was quoted for cheque to arrive to cover cost of damage.On October 18, October 31, November 8, 2023 I called and spoke with people in ************* at ********************** - all of which were rude and generally unhelpful. I spoke with a Manager last Wednesday where I was told I would receive a follow up to the status of the cheque this past Saturday - to date Ive received zero phone calls.To date, no updates or cheque - the cost to fix our wall is greater and now we will be seeking the amount that it will cost to fix and paint - $1000.

  

  Business Response

  Date: 22/11/2023

  Were so sorry to hear that you had a negative experience with us. We take full responsibility for not meeting your expectations and will take immediate action to address the issues you brought to our attention. It does appears we had a series of cheques that needed to be reissued as there was a system error. Our home damage manager has corrected this issue. Please reach out to us at ******************************************** if you have any other questions or concerns.

  Customer Answer

  Date: 27/11/2023

  Hi - I received a call two weeks ago number ********************* indicating that they have followed up with the cheque and would be in touch.  No follow up and I have called twice and left voicemails.  Still no cheque.

  Customer Answer

  Date: 27/11/2023

   
  Complaint: 20881675
  
  I am rejecting this response because:
  
  I have continued to follow up for two weeks since receiving a voicemail from *********************.  I was told a follow up would be forthcoming and to date no follow up has been made.  I have called and left two voicemails.  Abs still not cheque. 
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************